Nairnsey Fisher & Lewis Reviews 516

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that communication regarding updates was sometimes poor, requiring them to chase for information. A few people felt that the company seemed to prioritize the new-build company's interests over their own.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the outstanding and incredible... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness, professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and prompt responses... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

Zoe and Aimee have been absolutely fantastic from start to finish. Keeping me engaged, informed on everything. I haven’t had the pleasure previously working with solicitors like them two, I have alrea... See more

Company replied

Rated 5 out of 5 stars

The team at NFL were incredibly quick getting my file through to completion on a tight deadline with the developer. Everything was easy, digitally managed except a few key documents, so the process wa... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.8

Excellent

TrustScore 5 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Molly Barrett is AMAZING

Molly Barrett was amazing to have as my solicitor. I was a first time buyer and she was unbelievably efficient and helpful with everything she did. She kept me updated she rang me and any questions answers so quickly. I had an awful experience before i changed and used NFL and i can’t not emphasise how amazing she was. She is a massive asset to your company and i would highly highly recommend to anyone. I will definitely be sending all my friends or family your way. Thankyou so much !!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team and client focussed

Molly and her team were great, communication was fantastic, I always had a response to my emails within the day and if I called the team were engaged and client focussed.

Felt valued as a client and the quote was reasonable and no hidden extras!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We sold and bought with NFL recently…

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curve ball that arose and always offered solutions. I would recommend NFL and Jamie to anyone who is looking to move without a seconds hesitation.

May 20, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very responsive and professional experience! We hope to be able to help you again soon and we will make sure that Jamie and her team that helped you are aware of your positive review!

Rated 1 out of 5 stars

Awful

Awful. No words. We had very little communication with them.

In fact I heard from the builder that they were not satisfied with information sent. It would have helped had they told me this.

Despite numerous requests it was clear to me they did not want to act for us and have done this.

That's fine. That is your choice. But you left it a bit late to tell us.

I have now instructed someone else.

Please be advised for anyone else they let an 85 year old down who has heart problems and is quite distraught by it and thanks to their actions we could lose our sale and our related purchase.

If you use them be warned they are not SRA regulated so if they go bust your money I do not think is covered in my honest opinion. Something I was not aware of.

I am actually fine you did not want to act but you should have communicated this far earlier than you have.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Zoe and Aimee have been absolutely…

Zoe and Aimee have been absolutely fantastic from start to finish. Keeping me engaged, informed on everything. I haven’t had the pleasure previously working with solicitors like them two, I have already recommended them both to my relative for when they purchase. Outstanding service, I will always use NFL going forward and particularly Zoe & Aimee. Thank you so much your services have been incredible. You are a credit to NFL. All the best, Liz

May 14, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very engaging and informative experience! We hope to be able to help you again soon and we will make sure that Aimee and Zoe are aware of your positive review!

Rated 5 out of 5 stars

We are extremely happy with the service…

We are extremely happy with the service we received. Communication was great, everyone was very helpful and moved things along as quickly as possible.
I would use Nairsey Fisher & Lewis again in the future if needed and I would recommend them.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not waste your time with…

Please do not waste your time with these solicitors. Overly priced!
Their communication was poor throughout.
They charged us for information they did not use.
Their charges at the end were over double the initial estimation.
Once we complained about how dissatisfied we were with their service there response was very patronising, saying that we did not understand how the legal process works. Evidently this was their job to know and they should have explained in detail the process. Lack of communication - again!
They requested information one week before moving, and blamed us for not giving the information over. They had not requested it so how were we to know they needed it.
Worst service, I have experienced and truly regret choosing them. Please choose alternative solicitors.

August 1, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Jenni, As per our previous message below, which is word for word the same, we still cannot find a matter relating to your review(s). Please can you provide us with more information to allow us to help you, and in particular the address or case number relating to your matter(s). If you could please contact us on 01268 566655 or info@nfl-legal.co.uk then we would be only too happy to discuss any issues you may have, but currently we cannot respond or help without further and relative information. Client satisfaction is of the upmost importance to us so please reach out as we like all clients to have a positive and satisfactory experience with NFL. Hopefully we can speak soon.

Rated 5 out of 5 stars

NFL Legal were brilliant

NFL Legal were brilliant, used them for 2 moves and had some different case handlers for sales and purchase but Jamie in particular was great and they were always responsive, you couldn't ask for more from a solicitor.

Thank you
Rob and Millie

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Conveyancing

We've had excellent support and guidance throughout the purchase and completion of our new property from the Nairnsey Fisher & Lewis team.

The process which can be complicated was explained to us throughout, with a high pace that enabled us to meet our ambitions timelines for selling, moving and completion on our new property.

The team were all friendly, helpful and knowledgeable with the process being very transparent and the online portal easy to use to find and review the relevant documents.

Thank you once again, I would highly recommend.

April 10, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Mr Swales, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you throughout you new property purchase, and we are so pleased that you had a very informative, helpful, transparent and swift experience! We hope to be able to help you again soon and good luck with your new home!

Rated 5 out of 5 stars

A very smooth journey from start to…

A very smooth journey from start to finish.
Julie Smith is a credit to her company.
Very quick in responding to any queries, what else would you ask for.

April 20, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Roy, many thanks for taking the time to leave this review, its very much appreciated. We will pass on your kind comments to Julie and her team. We hope to be able to help you again in the future.

Rated 1 out of 5 stars

Everything you can name can go wrong

Working with nfl was an incredibly frustrating experience. Everything that could go wrong did—from the Quotation and Contract to Names, Financial Statements, and the Final Invoice.

My assigned lawyer was frequently unavailable and failed to inform us in advance of their absence on critical contractual dates.

Check EVERY DOCUMENT they show you, or better yet, appoint another firm if you have the option.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience during a complex transaction

I had a fantastic experience with James Praties and Tracey Randall who conducted the sale of my property, which was a leasehold flat with various complexities such as Help to Buy redemption. The transaction was dealt with diligently with good, meaningful communication that inspired calmness and confidence. I would not hesitate to recommend NFL, especially based on the service provided by James et al.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

responsiveness and professionalism…

The responsiveness and professionalism of all the conveyancing team were exemplary i couldn't recommend them more

March 30, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very responsive and professional experience! We hope to be able to help you again soon and we will make sure that the team that helped you are aware of your positive review!

Rated 5 out of 5 stars

The excellent team at NFL

The team at NFL were incredibly quick getting my file through to completion on a tight deadline with the developer. Everything was easy, digitally managed except a few key documents, so the process was very smooth for me. They were very responsive via email to questions and I am very grateful to now be a proud homeowner with the help of Charlotte and the team at NFL. Thank you!

April 1, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL Laura. We were only too happy to help you with your new build purchase and we are so pleased that you had a very prompt, straight forward and smooth experience! We hope to be able to help you again soon and we will make sure that Charlotte and the team that helped you are aware of your positive review!

Rated 5 out of 5 stars

Conveyancing

Outstanding conveyancing service from Charlotte and her team. I was kept informed throughout the process and both exchange of contracts and completion took place seamlessly. Woud highly recommend.

March 27, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL Mr Wakeling. We were only too happy to help you and we are so pleased that you had a very efficient and informative experience! We hope to be able to help you again soon and we will make sure that Charlotte and her team that helped you, are aware of your positive review!

Rated 5 out of 5 stars

Professional yet personal

I cannot thank the team at Nairnsey Fisher & Lewis enough for their tenacity and professionalism. They handled an incredibly complex linked transaction, involving both a frustrating leasehold Help to Buy sale and a new build purchase.
Selling the flat was a nightmare due to an absent freeholder and an apathetic estate agent, but Julie and Lyall steered the ship through incredibly choppy waters. They managed the process brilliantly while dealing with an extremely conservative and annoying counterpart lawyer who seemed determined to stall. They, alongside Cheryl, managed the new build relationship perfectly, ensuring that side of the deal stayed on track despite the complications.
Communication was top-tier—the whole team responded very quickly to every email and call. Despite the extra hurdles and the sheer amount of work required, the final price was more than fair for the level of service provided. If you want a firm that actually fights your corner and handles complex situations with ease, look no further.

March 27, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi Pavel, thank you for taking the time to leave this review and for your kind words about Team Carta and NFL. We were only too happy to help you throughout, and we are so pleased that you had a very professional, personal and informative experience! We hope to be able to help you again soon and good luck with your new home!

Rated 5 out of 5 stars

I am very impressed with NFL

I am very impressed with NFL. I am a first time buyer and they were really helpful, patient and always willing to answer all my questions. I would especially like to say ‘thank you’ to Cheryl Martin

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and contactable for a…

Very professional and contactable for a house sale - didn’t skimp on ID checks and thorough - would use again and highly recommend

March 18, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Mrs Cox, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you throughout, and we are so pleased that you had a very approachable and thorough experience! We hope to be able to help you again soon and good luck with your new home!

Rated 5 out of 5 stars

Great experience overall and would recommend

Molly Barrett at NF&L was fantastic to work with. She dealt with my matters promptly, professionally, and went out of her way to accommodate my specific requirements. I would absolutely recommend her and this firm for property related matters.

March 13, 2026
Unprompted review

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