Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team of staff for being exceptionally polite, knowledgeable, and helpful, making stressful home-moving journeys feel significantly smoother. Consumers consistently highlight the prompt response times, outstanding communication, and efficient handling of property sales and purchases from initial contact right through to final completion. However, some people mentioned experiencing noticeable communication issues and occasional delays during their property transactions that caused added frustration. A few reviewers also noted that legal representative responsiveness could occasionally fall short when dealing with specific complex queries, missing important contractual dates.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

People report positive experiences with service, highlighting efficient communication and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being easy to... See more

Response time

Clients share positive opinions on response_time, frequently noting that the team is extremely responsive and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the journey as a smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

To all the staff working at this company ,everybody was always polite and friendly and came back with all my queries quickly. service was excellent fast and efficient and would recommend for convey... See more

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(546)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

NFL - Highly recommended.

NFL were very professional and the experience was made even easier from the start by use of their online portal for tracking purposes.

My advisor was very, polite, helpful and understanding and a delight to work with.

Highly recommended.

June 26, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Gary and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very polite, helpful and understanding experience and that you found the portals were efficient! We hope to be able to help you again soon and we will make sure that your case worker and their team that helped you, are aware of your positive review!

Rated 5 out of 5 stars

New house purchase

The team were very efficient and made our house purchase very easy.
Thank you
Jo and Danny Rhodes

June 26, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very efficient experience! We hope to be able to help you again soon!

Rated 4 out of 5 stars

We had on many occasion communication…

We had on many occasion communication issues. Overall our experience was positive. This was mainly due to Tracey Randall and her very professional support and guidance throughout the process of selling our flat and all the problems we had along the way.

June 18, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Many thanks Helen for taking the time to leave this review. We are really pleased that you had a positive experience and that Tracey was such a help to you, we will let her know about your feedback. If you would be so kind as to let us know what communication issues you had along the way, we would happily look into these for you. If you could email info@nfl-legal.co.uk with the details, we would be very grateful. We hope to help you again soon!

Rated 5 out of 5 stars

Thank you

Despite many difficulties, they got us through to the other side of the move. Thank you very much for looking after us.

June 8, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review. We were only too happy to help you and we are so pleased that you felt well looked after. We hope to be able to help you again soon!

Rated 5 out of 5 stars

WOULD NOT HESITATE TO USE NFL AGAIN

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, however we are in debt to NFL in persisting with finding the solution which enabled us to move forward with our new house purchase in a timely manner. Thanks everyone for your hard work.

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid use a local firm with new build specialist knowledge

My mother who is 85 was advised to use these people by Redrow. We signed the authorisation form and I have power of attorney anyway for money, property and health matters but they refused to engage with us.

My mother has cardiac issues so a stressful move was complicated by the behaviour of this company.

They flagged up the last review for a removal and even tried to dispute monies they took which I have stated we want the full monies back.

Thanks to them although our sale and my remortgage have been ready for weeks the purchase the new solicitor is still doing the work and our sale is now heading for it's 5th month because of the actions of this firm who sent an email which I sent to my email account so have and can provide evidence to Trustpilot at 5pm on 15th May telling us they won't act for us. You can imagine the stress that's caused.

We have missed one exchange date already and will likely miss another this week as well Thanks to them

Go with a local firm They are dishonest and underhand and sly. My opinion which I am allowed to say. Oh and unprofessional anyway and not real solicitors. I believer only the supervisory person is an SRA solicitor the rest are all conveyancers not quite the same and if they ever go bust your money may not be protected.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service.

Very satisfied with the service.
Aimee Elwood was our key contact. For us the process related to just selling a property with little in the way of difficulties. Aimee managed this process, responding as required in a professional manor without drama. Very pleased, would recommend NFL and will be using them again.

June 12, 2026
Unprompted review
Rated 4 out of 5 stars

Quick response

NFL were very quick with all their communication with us and answered every query we had. The process was relatively smooth, but my only complaint would be that we did not receive the final invoice (which needed to be settled before exchange) was only sent at 22:00 the night before exchange.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Molly Barrett is AMAZING

Molly Barrett was amazing to have as my solicitor. I was a first time buyer and she was unbelievably efficient and helpful with everything she did. She kept me updated she rang me and any questions answers so quickly. I had an awful experience before i changed and used NFL and i can’t not emphasise how amazing she was. She is a massive asset to your company and i would highly highly recommend to anyone. I will definitely be sending all my friends or family your way. Thankyou so much !!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team and client focussed

Molly and her team were great, communication was fantastic, I always had a response to my emails within the day and if I called the team were engaged and client focussed.

Felt valued as a client and the quote was reasonable and no hidden extras!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

We sold and bought with NFL recently…

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curve ball that arose and always offered solutions. I would recommend NFL and Jamie to anyone who is looking to move without a seconds hesitation.

May 20, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very responsive and professional experience! We hope to be able to help you again soon and we will make sure that Jamie and her team that helped you are aware of your positive review!

Rated 5 out of 5 stars

Zoe and Aimee have been absolutely…

Zoe and Aimee have been absolutely fantastic from start to finish. Keeping me engaged, informed on everything. I haven’t had the pleasure previously working with solicitors like them two, I have already recommended them both to my relative for when they purchase. Outstanding service, I will always use NFL going forward and particularly Zoe & Aimee. Thank you so much your services have been incredible. You are a credit to NFL. All the best, Liz

May 14, 2026
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very engaging and informative experience! We hope to be able to help you again soon and we will make sure that Aimee and Zoe are aware of your positive review!

Rated 5 out of 5 stars

We are extremely happy with the service…

We are extremely happy with the service we received. Communication was great, everyone was very helpful and moved things along as quickly as possible.
I would use Nairsey Fisher & Lewis again in the future if needed and I would recommend them.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not waste your time with…

Please do not waste your time with these solicitors. Overly priced!
Their communication was poor throughout.
They charged us for information they did not use.
Their charges at the end were over double the initial estimation.
Once we complained about how dissatisfied we were with their service there response was very patronising, saying that we did not understand how the legal process works. Evidently this was their job to know and they should have explained in detail the process. Lack of communication - again!
They requested information one week before moving, and blamed us for not giving the information over. They had not requested it so how were we to know they needed it.
Worst service, I have experienced and truly regret choosing them. Please choose alternative solicitors.

August 1, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Jenni, As per our previous message below, which is word for word the same, we still cannot find a matter relating to your review(s). Please can you provide us with more information to allow us to help you, and in particular the address or case number relating to your matter(s). If you could please contact us on 01268 566655 or info@nfl-legal.co.uk then we would be only too happy to discuss any issues you may have, but currently we cannot respond or help without further and relative information. Client satisfaction is of the upmost importance to us so please reach out as we like all clients to have a positive and satisfactory experience with NFL. Hopefully we can speak soon.

Rated 5 out of 5 stars

NFL Legal were brilliant

NFL Legal were brilliant, used them for 2 moves and had some different case handlers for sales and purchase but Jamie in particular was great and they were always responsive, you couldn't ask for more from a solicitor.

Thank you
Rob and Millie

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Conveyancing

We've had excellent support and guidance throughout the purchase and completion of our new property from the Nairnsey Fisher & Lewis team.

The process which can be complicated was explained to us throughout, with a high pace that enabled us to meet our ambitions timelines for selling, moving and completion on our new property.

The team were all friendly, helpful and knowledgeable with the process being very transparent and the online portal easy to use to find and review the relevant documents.

Thank you once again, I would highly recommend.

April 10, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Mr Swales, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you throughout you new property purchase, and we are so pleased that you had a very informative, helpful, transparent and swift experience! We hope to be able to help you again soon and good luck with your new home!

Rated 5 out of 5 stars

A very smooth journey from start to…

A very smooth journey from start to finish.
Julie Smith is a credit to her company.
Very quick in responding to any queries, what else would you ask for.

April 20, 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Roy, many thanks for taking the time to leave this review, its very much appreciated. We will pass on your kind comments to Julie and her team. We hope to be able to help you again in the future.

Rated 1 out of 5 stars

Everything you can name can go wrong

Working with nfl was an incredibly frustrating experience. Everything that could go wrong did—from the Quotation and Contract to Names, Financial Statements, and the Final Invoice.

My assigned lawyer was frequently unavailable and failed to inform us in advance of their absence on critical contractual dates.

Check EVERY DOCUMENT they show you, or better yet, appoint another firm if you have the option.

April 9, 2026
Unprompted review

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