Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and dedicated staff for delivering exceptional support, maintaining clear communication, and keeping everyone fully informed throughout their property purchases. Consumers appreciate the remarkably prompt response times, efficient handling of legal paperwork, and smooth overall user experience from start to finish. However, some people mentioned communication issues, unresponsiveness from assigned legal representatives, and difficulties reaching staff during critical contractual stages of their move. A small group of reviewers also felt dissatisfied with the overall service, reporting frustrating delays, missed deadlines, and a lack of proper support.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

People report positive experiences with service, highlighting efficient communication and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being easy to... See more

Response time

Clients share positive opinions on response_time, frequently noting that the team is extremely responsive and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the journey as a smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(546)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, kind and efficient service

We instructed NFL to help us buy a new build as first time buyers. They were really efficient, helpful and explained every step very kindly. We have completed today after just 7 weeks and are very grateful to NFL for making the process so easy and less stressful. Izzy was especially kind during a meltdown I had earlier in the process and Carol has been very reactive and efficient in getting us through the exchange and completion.

Fees were also very reasonable and I have no hesitation recommending NFL to potential clients

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service by NFL

We came to know NFL through Redrow. Since we were first-time buyers, we had many questions, but they patiently explained the entire process to us. End2End, everything went smoothly and perfectly.

I would especially like to thank our legal assistant, Chloe.
She made it possible for us to buy our first home.

June 30, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about our New Build Team. We were only too happy to help you and we are so pleased that you had a very positive and patient experience! We hope to be able to help you again soon and will make sure that the team that helped you are aware of your review!

Rated 5 out of 5 stars

seamless, professional

very quick to respond, good systems in place, very personable and always felt like we were valued

July 8, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Ben, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you throughout, and we are so pleased that you had a very efficient, positive and personal experience! We hope to be able to help you again soon!

Rated 5 out of 5 stars

Charlotte at NFL has been so helpful…

Charlotte at NFL has been so helpful and efficient in my purchase. I will always now use NFL in future for the ease of the process, speed of the work & the frequent communication and updates! Thank you so much for your help & professionalism.

June 30, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Amy, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very positive and informative experience! We hope to be able to help you again soon and we will make sure that Charlotte and the team that helped you are aware of your review!

Rated 5 out of 5 stars

Dealt with very professionally and…

Dealt with very professionally and quickly, everyone was so nice and friendly and thorough. Highly recommend these solicitors.

June 30, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Diane, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found everyone at NFL so professional, prompt, friendly and thorough. Thank you for recommending NFL!

Rated 5 out of 5 stars

Really pleased with the service and our…

Really pleased with the service and our new build purchase all went smoothly. Easy to speak to you and contactable via phone/enail. Would recommend NFL.

June 6, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Many thanks for taking the time to leave this review, we appreciate it very much. We are glad your experience with the New Build Team went so smoothly and that you found them easy to speak to and contactable. Thank you for recommending NFL!

Rated 5 out of 5 stars

Great from start to finish j

Great frim start to finish julie smith ans Harrison were truly amazing in sorting any problems that arouse and Julie the advice she gave was amazing would recommend

June 30, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review Mr Poonia, we very much appreciate it and will make sure that Julie, Harrison and the team are made aware! We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Great experience

We worked with Kiera and Chloe at the Benfleet office, they were excellent. Always happy to take calls and explain things where necessary, and the online forms were easy to use. Would highly recommend

June 27, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Mr Cheshire, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found everyone at the Benfleet office so informative and our systems easy to use. Thank you for recommending NFL and we will make sure Kiera and Chloe receive your kind feedback!

Rated 5 out of 5 stars

"Exceptional Support and Service from Start to Finish"

We recently completed the purchase of our new home and had the pleasure of working with Nancy Fisher and Lewis throughout the exchange process. From start to finish, their professionalism, clear communication, and unwavering dedication made the entire journey smooth and stress-free.

We cannot but mention names, Kiera and Chloe, kept us informed at every stage, explained the legalities in simple terms, and always made time for our questions—no matter how small. Both were efficient, meticulous, and responsive, ensuring that every detail was handled with care and precision.

Together, they were a fantastic team who made us feel confident and well-supported at every step.
We genuinely felt like we were in safe hands and couldn’t be more grateful for the service we received.
“At a time when buying a home can be overwhelming, the team at NFL turned the complex into the comfortable.”

We wholeheartedly recommend NFL to anyone looking for reliable, friendly, and highly competent conveyancing professionals.

Mr and Mrs S.T

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service throughout

From the moment that we initiated contact with NFL, they were very personal and always accessible. The portal was a great tool to access documents easily. I would like to personally thank Melanie, Carol and Eva who dealt with our case. Their response times were always fast and felt like they were doing everything they could when needed.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing too much trouble

With one of the people involved in selling the property was living abroad with a different time zone, Nairnsey Fisher were there to guide us through the very stressful time of completing all the necessary forms and bringing the sale to a satisfactory conclusion. Nothing was too much trouble.
Anne

June 16, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Anne, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you although you live abroad, and we are so pleased that you had a very positive and professional experience! We hope to be able to help you again soon and will make sure that the team that helped you are aware of your review!

Rated 5 out of 5 stars

Professional and efficient service

Julie, was helpful from start to finish. Her response to any queries and concerns that I had was always immediate. I had confidence that my sale was being dealt with efficiently. A smooth, drama free experience.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

We are not very au fait with technology and some questions we needed answering by telephone. They were always so helpful and polite. Saw us through what was sometimes stressful. Cannot thank them enough. Especially would like to mention Chloe and Melanie. Special thanks to you.

May 28, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi Barbara, thank you for taking the time to leave this review and for your kind words about NFL and in particular, Chloe and Mel. We were only too happy to help you and we are so pleased that you had a very positive and helpful experience! We hope to be able to help you again soon and will make sure Chloe, Mel and the team are aware of your review!

Rated 3 out of 5 stars

We got there in the end

We got there in the end. Overall, we felt communication along the journey for exchange was quite poor. We had no idea who from the team was looking after our buy and sell directly. We constantly were the ones chasing for updates.
A simple email to confirm who on the team is best to contact, along with a weekly update email would have been great to know what was progressing and what was holding things up and would have saved a lot of time and unnecessary stress from our side as the client.

May 23, 2025
Unprompted review

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