Ngage Live Chat Reviews 

Amy and Mark at Ngage were very helpful in resolving an issue. The staff conducting the chat are very professional and obtain the phone number and email address of the leads without seeming pushy or aggressive.

I was with Apex Chart and switched to Ngage--I don't understand why, but the amount of chats I get from Ngage is exponentially more than I was getting at Apex. I am never looking back!

We are a local Law firm in Phoenix, and we been using Ngage for almost 2 years. Ngage is great for our field (criminal defense and Personal Injury), it has helped increase our foot flow and out financial projections. If you call to inquire about their services, and you are lucky enough to speak to Amie, you will be in the best hands possible, she is amazing!

I had been using a flat fee chat service for my site which was "doing fine." I tried out the NGAGE feature for my AVVO profile and saw what was actually possible. Although I spend about 2.5x what I spent on my flat fee chat, NGAGE somehow works the whammy to get more of the exact people that I want to talk to - plus no fee if it's not relevant. I'd have to estimate by new ROI is at least 3-5x of my old ROI.

Ngage Live Chat has been a game changer for our firm. We get great leads that have turned into retained clients for us. The software is easy to use for the entire staff and we have had amazing support from our Ngage team.

The on-boarding was awesome. No issues.

I highly recommend Ngage. I wouldn't use the competitor(s) if they offered me $1.00 per chat. Ngage has more than doubled my conversions.

Ngage has performed as advertised.
Candidly, it has exceeded my expectations. The timeliness of the notices of contacts is immediate and the contact information gathered to respond is highly accurate. The numbers have exceeded my expectations and the biggest problem are too many inquiries at times. The front office is also easy to work with and provides answers to questions about billings quickly and fairly. I have had the chance to move to compare other providers, but have chosen to stay with Ngage. I highly recommend.

I have had Ngage live chat for a couple of months. We seem to convert more clients that come through live chat.

I am in my 40th year of Drunk Driving/Criminal defense practice and i have tried every advertising medium,each promising to be the best generator of prospective clients. I have literally spent a fortune on getting my name out there and strived for TOMA,top of mind awareness. When you think of Dui/criminal defense i want you to think of me first. Getting to that place takes time and money,with no guaranteed result. I have come to the conclusion that no one anywhere can have a program with guaranteed results for the money invested. NGAGE takes a different approach , You will ONLY pay for the Prospective Clients who "hire you ,at your fee!!".You are in control,you set your fee,and when you are hired,a modest fee is paid to Ngage. I am so very pleased to give Ngage my highest recommendation. Feel free to contact me for any other information.

Our firm has been very impressed with NGAGE. We have tried different chat services over the years and they are the best in the number of conversions,accessibility of their portal to respond to leads and their highly responsive customer service. I would highly recommend them!

As a business owner it is very important for potential clients to be greeted professionally and courteously. First impressions mean everything, I have been very pleased with Ngage's chat feature and flexibility with non-routine chat questions. I also have been pleased with their fair approach to billing. I would recommend their services to anyone who needs a chat feature on their website.

Great Service, very responsive to our needs and issues.

Ngage has easily tripled, if not quadrupled, the amount of leads I get through the chat feature on my website. It's worth at least giving them a try to see what they can do for your business.

Staff is knowledgeable and compassionate when dealing with potential clients. Seamlessly create that extension from the firm staff to the Ngage staff. Ngage representatives retrieve the needed information efficiently but also give the feel you are talking to a concerned human and not a scripted robot. Would recommend to any law firm.

Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.

Highly recommend.

We at Fellows Hymowitz,PC are delighted to have switched our live chat format to Ngage. Now, we have a professional on line, a digital advocate which allows us better opportunity to convert leads to clients. From the moment we switched, there has been a noticeable increase in live chat inquiries and the more live chats the greater the opportunity to retain new quality matters. In addition, there is admirable flexibility when a 'lead' is identified as really not a lead. Based on our experience with another provider, Ngage is a wise choice for a boutique personal injury firm.

Thank you to Brett for his amazing service! Our firm continues to get qualified leads, and conversions. As a result, we have had a steady increase of clients since we stared with NGage Live Chat.