NGT Academy Reviews 918

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the hands-on labs, practical exercises, and flexible pacing that make learning engaging and effective. Many appreciate the knowledgeable and supportive staff, particularly the instructors who explain complex concepts clearly and provide real-world insights. The product itself is frequently described as well-structured, comprehensive, and focused on building practical skills. However, some people were dissatisfied with the service, mentioning issues with outdated curriculum and a perceived lack of empathy regarding financial hardship. A few other people also felt that the amount of information presented could be overwhelming, and that the instructor's pacing was sometimes inconsistent.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the informative,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the instructors and support... See more

Instructions

Reviewers express high satisfaction with the instructions and instructors. Customers consistently praise the... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the helpful staff, professional... See more

Product

Customers had positive experiences with the product. Many reviewers found the courses to be great, well put... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NGT Academy has been a game changer for me. The instructors actually know how to teach, not just read slides. They break down complex networking concepts into simple, real-world examples and are a... See more

Rated 5 out of 5 stars

I have been looking for a program that would give me not only instruction on IT, but give me the opportunity to get some hands on training. I am a visual learning, along with the ability to understand... See more

Rated 5 out of 5 stars

I give a 5/5 because of the NGT Community, not the program itself. if it wasn't for the TA's that held Study Groups, i don't know if I would have gotten through the material in the FSNA, It was a lot... See more

Rated 5 out of 5 stars

My experience with the NGT Academy has been great. I would recommend this to any veteran or civilian that needed a career start or change. This is the future that we are headed towards and I believe N... See more


Company details

  1. Training School

Written by the company

NexGenT (DBA NGT Academy) was founded by two Air Force veterans who have trained thousands of engineers for the military. They have combined the military-style training philosophy of job readiness with decades of network engineering and cyber security experience working at Cisco Systems, Arista Networks, and Dimension Data into an immersive program to get people into cyber security or networking careers faster and more effectively than ever! NGT Academy is on a mission to help 1 million people get tech jobs by 2030. There will be 3 million unfilled cyber security jobs in the market by 2021. We want to close that skills gap by providing people an affordable education that gets them job-ready for a career in cyber security. NGT Academy believes that students shouldn’t be left with outrageous debt from degrees that don’t teach the required skills to succeed in the workplace. We believe we have the best program to equip anyone to be cyber security specialists in the fastest way possible. We believe in having a strong foundation in network architecture before students go into our cyber security training. Once the student masters the fundamentals in networking, they are better prepared to step into our cyber security training program along with real-world projects.


Contact info

4.8

Excellent

TrustScore 5 out of 5

918 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The NGT team is amazing

The NGT team is amazing. You will mostly see the incredible instructor Jacob Hess who is in almost all your modules for your first certification you will be working towards.

February 4, 2026
Unprompted review
Rated 4 out of 5 stars

4/5 Great place to start!

The company does an excellent job of giving basic information to someone who is starting from scratch.

That being said, they can take you at any level you're coming from and give you the necessary information to continue your learning process in this industry. If you're looking to get some solid study material for any certification provided through their service, this is an excellent place to start. I would highly recommend anyone that is in a tough financial spot and can't necessarily afford traditional schooling, or just simply doesn't want the skeleton in the closet (DEBT) to be a part of their life? This is a great place for you.

In conclusion,
This is a great place if you're just getting started. These guys do an excellent job of keeping things basic enough for someone just joining the field or just simply showing interest of doing so.

4/5 due to the fact that I have yet to fully explore all of the options and there has to be some room for adjustment here. This allows for the ability to boost this rating given time.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

NGT is definitely worth checking out and going through.

My experience with the NGT Academy has been great. I would recommend this to any veteran or civilian that needed a career start or change. This is the future that we are headed towards and I believe NGT is a top choice for those seeking entrance into a field of cybersecurity and networking. At least get a consultation because you'll be surprised to find out how beneficial it can be for you.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Career Changers Moving into Tech

As a Navy veteran transition from the civilian insurance industry into tech, I was looking for more than just a coding bootcamp. I needed a program that could help me gain real, marketable skills and get my foot in the door of the tech industry. The NextGen Academy Full Stack Engineering program delivered exactly that.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hands-on networking at its best!!

Transitioning from a QA background into Network Engineering felt daunting at first, but NexGenT Academy provides the exact tools needed to make the jump. The focus on real-world scenarios like setting up Management, Data, and Voice VLANs makes the learning feel practical rather than just theoretical like most other courses. Highly recommend for anyone looking for a rigorous, hands-on program and looking to switch careers into something impactful.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful program, consolidates everything you need to know and keeps you on track to learn it and apply it

All the information was presented in an organized and well structured format. really helped me set goals and stay on track. Yes some may say you can study this information without a program like this. The value I find here is that everything is aggregated and organized from what you should know first, then gradually integrates what you should learn after. The labs are super helpful and the mentors know their stuff!!!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great training program

Great training program. Taught me a lot about network engineering and gave me a basis to build upon as I pivot into the Tech Industry!

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Most regretful investment!

This has been the most regretful financial decision of my life. When I enrolled in NGT Academy, I was living paycheck to paycheck and desperately trying to improve my situation. I took a risk because their marketing promised a clear, structured path into an IT career. Instead, I ended up trapped in a system that feels predatory, dismissive, and completely lacking in basic human understanding.

From the very beginning, I felt uncomfortable. I was pressured to share my screen, exposing private information, while being rushed through lengthy legal documents that were summarized in just a few sentences. With a $13,000 price tag, I expected modern, high‑quality content. What I got were outdated videos about more than five years old with audio quality so poor it was difficult to follow.
Despite trying to study, life didn’t pause for this program. I was working 60+ hours a week, often six days straight. On my one day off, I needed to rest and simply exist as a human being. Eventually, I found a stable job—not in IT, but in construction—and I’m genuinely content with that path. But because I wasn’t constantly active in their system, NGT Academy treats me as if my life circumstances don’t matter. And this is where the real issue begins: cancellation is practically impossible!

Once you sign those rushed documents, you’re locked in. They will circle you around endlessly, refusing to acknowledge financial hardship, personal circumstances, or the simple fact that I no longer use or benefit from their service. Their attitude is essentially: “You’re struggling? You’re not using the program? That’s fine—just keep paying us $500 a month.”

There is no empathy. No flexibility. No recognition that people’s lives change. I was verbally promised a refund if I didn’t get a job in IT. That promise vanished the moment I signed. It was never in writing, and they know exactly what they’re doing when they make those verbal guarantees. It’s a blanket statement designed to close the sale, not support the student.

Today, I’m working in construction, I’m not using their services, and I don’t find value in them anymore. Yet I’m still being forced to pay for something that provides me nothing. I have never been in debt before this, and the stress and disgust this situation has caused is overwhelming.

If NGT Academy responds to this review, I already know what it will look like: a long, polished message about their policies, their terms, their services—without acknowledging my actual experience. They will say, in many words, that cancellation is impossible unless extreme conditions are met, even though the enrollment process itself was rushed and pressured.

If they don’t respond, that silence speaks just as loudly. All I want is to cancel something I do not use and do not want. The fact that this simple, reasonable request is denied at every turn says everything about their business model.

January 25, 2026
Unprompted review
NGT Academy logo

Reply from NGT Academy

Thank you for sharing your feedback. Transitioning careers while working 60+ hours a week in construction is an incredible challenge, and we want to acknowledge the hard work you’ve put in - both in your job and by completing over 50% of our program.

We aim to be as transparent as possible, so we’d like to address your concerns directly:
- On the Enrollment Process: We provide every student with a copy of their signed enrollment agreement immediately. We also include a 3-day full cancellation window and a 14-day minimal-fee withdrawal period to ensure students have time to review the terms privately and ensure the commitment fits their life.
- The Tuition Reimbursement Policy: Our 365-day guarantee is designed to protect students who fully commit to the career change. It does require completing the coursework and certifications, as the goal is to get you hired. Because this is a results-based guarantee, we cannot offer refunds for a change in career preference or personal schedule once the refund period has passed and significant progress in the curriculum has been made.
- The Content & Experience: We regularly update our modules to meet current industry standards. While some foundational videos are recorded to maintain consistency, they are vetted for accuracy. Regarding the audio issues, we haven’t had widespread reports of this, but we’d love to investigate your specific technical setup to see if we can improve that experience for you.
- Your Communication with Us: We looked into your history with your Student Success Manager. While we saw your note regarding your hectic 10–12 hour workdays in construction, we didn't receive an official request for a hardship review or a formal withdrawal.

We understand that life happens, and it sounds like you’ve found stability in your current career, which we truly celebrate. However, as an academy, we have to balance empathy with the fact that our instructors, coaching resources, and technical lab environments were allocated and utilized for over half of the program.

If you’d like to discuss a temporary pause to save your progress for a later date when your schedule lightens up, we are more than happy to facilitate that. Please reach out to us at support@nexgent.com so we can find the best way to support you within our policy limits.

Rated 5 out of 5 stars

Professional delivery and experience here at NGT.

The practice labs and the quizzes were my favorite part of this learning environment. It was broken up enough for me to grasp the basic concepts and truly understand this new world. I can't speak highly enough of my instructor Jacob Hess for his unique way of presenting a large amount of information and using analogies and examples to help me understand the concepts.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

A Strong Foundation in Networking and Cybersecurity

My experience with NGT Academy has been extremely positive. The coursework is well structured, practical, and clearly designed to build real-world networking and cybersecurity skills rather than just theory. The labs push you to think critically, troubleshoot step by step, and truly understand how networks work at a professional level.

What stands out most is how hands-on the learning is. You’re not just following instructions, you’re learning how to diagnose problems, configure devices correctly, and understand why things work (or don’t). That approach has significantly improved my confidence with routing, switching, VLANs, NAT, DHCP, wireless, and voice configurations.

NGT Academy is a great choice for anyone serious about building a solid foundation in networking or cybersecurity. The program challenges you in the right way and prepares you for both certifications and real-world environments.

January 21, 2026
Unprompted review

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