NHS Credit Union Reviews 

419
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize that the dedicated team members are exceptionally helpful, polite, and understanding throughout loan applications. Many individuals praise the personalized financial advice received, noting that staff take ample time to explain all available options clearly. Consumers also deeply appreciate the straightforward online platform and timely communication that make managing personal accounts very easy. People regularly mention receiving compassionate assistance during difficult life situations without ever feeling embarrassed or judged. Reviewers consistently recommend this trustworthy and supportive service to their colleagues and friends for various financial needs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled in a professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Response time

People report positive experiences with response time, noting that staff members are consistently timely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv been with the nhs credit union for 18years . Iv saved woth then and had several loans . Had new loan for a car which is better interest and terms than hp. Easy application and stress free and don’t... See more

Rated 5 out of 5 stars

My experience with the NHS Credit Union was exceptional from start to finish They were quick to respond and all questions and paperwork sent via text message just goes through so smoothly and easi... See more

Rated 5 out of 5 stars

I’ve used NHS Credit union for a loan on a few occasions now and it’s always been a relatively straight forward experience. It’s a fairly quick process considering how they assess your loan. From app... See more

Rated 5 out of 5 stars

I cannot recommend the NHS Credit Union highly enough. I recently reached out for help consolidating my debts after a very difficult year, and the support I received was exceptional. Paula, in... See more


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Credit Union
  5. Loan Agency
  6. Savings Bank

Written by the company

The NHS Credit Union is a financial co-operative, owned and controlled by its members. We help care for the financial health of members across Scotland and the North of England and our membership is growing at record rates. Almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

419 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(419)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service & very helpful staff

Great service & very helpful staff, my advisor Natalie was incredible helping me throughout my application with any questions and explaining the process well. Highly recommend NHS Credit Union for anyone looking to get back on their feet with money and finances.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to apply

Very easy to apply. Especially for NHS worker like me who is an immigrant too. Thank u. For helping me through your loan in the last 4 years.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I have now been with the NHS for over…

I have now been with the NHS for over 5years and the credit union have always been very helpful and considered me for a loan when I did have poor credit , I have since borrowed more and always had professional advice and help when doing this . I would highly rate the credit union through the NHS .

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and compassionate service from David

I cannot thank the NHS Credit Union enough, especially my underwriter, David. I was going through a stressful relocation to Liverpool and needed a loan to consolidate some debts and support my family.

Unlike other lenders who just look at a computer score, David took the time to listen to my story and look at my actual affordability. He was professional, clear about the conditions, and very quick to respond on the Nivo app once I provided my documents

As an NHS worker, it is so reassuring to be treated like a human being rather than just a number. If you are honest and proactive with your documents, they really do their best to help you. Thank you, David, for helping me get my family’s finances back on track

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have only recently became a member…

I have only recently became a member with NHS CU due to my husband and this is the first time in applying for a loan.
The whole process was so easy from start to finish and I was really surprised to be given the loan, thank you

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A few times now I’ve contacted credit union. Each time staff have been helpful, polite and explained processes clearly. Great experiences and I’ve recommended to friends and colleagues multiple times based on my experiences. Can’t fault them at all. So helpful

April 9, 2026
Unprompted review

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