I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more
Company replied
For being overseas I was expecting delivery to take a while but I got within a couple days and the earrings are perfect 😍 I can’t wait to wear the hydrangea pearl earrings for my wedding! I even got... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXCEPTIONAL
Always exceptional service from this company. I have bought lots of things from them and have always been happy. The quality is top class and everything is beautifully wrapped, sent out fast and their customer service is brilliant. They will ‘bend over backwards’ to help you. Wonderful company!
Would definitely recommend them. A*
December 29, 2025
Reply from Nice Cream London
Thank you so much for taking the time to leave such a lovely review, it genuinely means the world to us.
We’re so pleased to hear you’ve been happy with your pieces and that the quality, packaging and service have consistently hit the mark. Our team really does care deeply about every order, so knowing that comes across makes all the hard work worthwhile.
Thank you again for your continued support and kind words, we truly appreciate you.
Reply from Nice Cream London
Thank you for your support, Samina. We're happy that you're happy!
Very good service the earrings are…
Very good service the earrings are beautiful I have already had several comments they are extremely well made.
December 26, 2025
Reply from Nice Cream London
Thank you so much for your review Margaret, we're happy to hear that you're receiving compliments and are happy with the quality!
Lovely jewellery & shopping experience!
I recently ordered some jewellery from the Hydrangea collection at Nice Cream London after seeing it on one of my fave influencers. The shopping experience was great from start to finish, I can’t recommend the brand enough! The pieces are unique, well made, and feel really special — you can tell a lot of care goes into the design and quality, as well as the customer service. Everything arrived exactly as expected and was packaged beautifully too. I’ve had so many compliments already and have already purchased again for gifts and myself.
December 8, 2025
Unprompted review
Reply from Nice Cream London
Hi Lily, thank you so much for taking the time to share your experience, we really appreciate it! We're thrilled to hear you're receiving compliments on your pieces and you've shopped with us again. We hope your recipients love their pieces too!
Highly Recommend !!!!!!!!
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The quality is excellent and you can really tell care has gone into everything!
I’m absolutely thrilled with my purchase and will definitely be coming back. Highly recommend!
December 12, 2025
Unprompted review
Reply from Nice Cream London
Hello Krisztina, thank you so much for leaving us a review! We're thrilled to hear that you were satisfied with everything. We look forward to having you shop with us again!
Arrived quickly and beautifully boxed
Arrived quickly and beautifully boxed. The earrings are absolutely stunning and give the perfect Christmas party sparkle!
November 25, 2025
Reply from Nice Cream London
Thank you for taking the time to leave a review Hannah! We hope you love wearing them over the holidays.
Stunning items and wonderful customer care
The items are stunning and the customer service is very quick to answer, helpful and kind when you need them.
Thank you!
November 26, 2025
Reply from Nice Cream London
Thank you for your review Simona! It was a pleasure to help you out!
Beautiful
Earrings arrived quickly and safely, beautifully boxed and the earrings were superb.
November 26, 2025
Reply from Nice Cream London
Thank you so much for taking the time to leave a review, Sue. We're thrilled to hear you're happy with the earrings and packaging!
Stellar service :)
I bought some jewellery for my girlfriend and accidentally ordered the wrong thing. Customer service was really quick to respond, they organised an exchange speedily and helped me to get everything in time for her birthday. She loves the pieces too. I would order again.
December 5, 2025
Unprompted review
Reply from Nice Cream London
Thank you for taking the time to leave us a review, Max! We're glad to hear that you were impressed with the service, and that your girlfriend is happy with the jewellery.
10/10 Customer Service
I had the pleasure of working with Aaron from customer service over the past three weeks. I had made a mistake with my shipping information, and my package was returned, especially complicated since I had placed the order from outside the country. Aaron dedicated weeks to locating the package and ensuring it was reshipped exactly where it needed to go for my new address.
He stayed in contact with me almost every day, providing updates and making sure everything was handled correctly. His customer service is truly 10/10, and he was always prompt and professional in his responses. I will absolutely be ordering another gift for my wife, and now that I’m back in the States, the shipping is very reasonable too.
December 3, 2025
Unprompted review
Reply from Nice Cream London
Thank you so much for taking the time to share this. It was an absolute pleasure helping you, and I’m really glad we were able to get everything safely redirected and delivered despite the complications.
We always want our customers to feel supported, no matter where they’re ordering from, and your kindness and patience throughout the process made it incredibly easy to work with you. Knowing that you’d choose to shop with us again is the best feedback we could ask for!
Kind regards,
Arron
Cheap/poor quality jewlery, terrible customer service
My wife bought earrings and a necklace for our upcoming wedding and had an allergic reaction. They agreed for her to return the items, knowing she only tried on the necklace. She paid for return shipping and they lied and said the jewelry was used which was a flat out lie. Customer service is horrible and the quality of their jewelry is so poor. I promise you you will find the exact same quality jewelry off Amazon for a quarter of the price. Its literally overpriced, cheap jewlery that they try to advertise as otherwise using social media. Don't fall for this scam. Trust me, your better of spending your money elsewhere.
November 9, 2025
Unprompted review
Reply from Nice Cream London
Hi Christian,
Thank you for your review. This relates to the same return we have already addressed in detail in our response to Mary’s review (please see below). The items were not returned in their original condition, and the return was refused in line with our hygiene and returns policy.
We apply our policies consistently and fairly for every customer, and we do not make exceptions that compromise those standards. As mentioned previously, the items can be returned to you once postage is paid, or securely disposed of at your request. We will also provide all documentation to your card provider should a dispute be raised so that they can make an independent decision.
Kind regards,
Arron
Horrible quality, allergic reaction
UPDATE:
My bank closed the dispute in my favor. They too agreed this company is a scam. Do yourself a favor and do not purchase any cheap jewelry from this horrible company.
Original review:
DO NOT BUY. Scam company. I bought earrings and a necklace for my upcoming wedding. I tried on the necklace and got an allergic reaction. I did not touch the earrings and reached out to them immediately. They knew I tried on only the necklace, approved my return, then proceeded to give me wrong return instructions and I paid over $90 for return shipping. They lied and stated the items are in used condition which is a complete LIE. Buyer beware, they will do anything not to refund you even if you return the item in good condition. They will make things up. Their jewlery is absolutely so cheap and not worth the money at all. I bought $30 earrings from Amazon that look exactly the same and did not give me an allergic reaction. Their jewelry is a literal scam. I’m disputing this charge with my credit card company and I highly advise you do not buy from this scam of a company. You can find better quality jewelry for a quarter of the price.
November 4, 2025
Unprompted review
Reply from Nice Cream London
Hi Mary,
We are sorry to hear that you feel this way, and we would like to provide clarity for anyone reading.
You contacted us after wearing the necklace and experiencing a reaction, and we assisted you in arranging a return straight away. At that time, we clearly explained that you were welcome to return the items as long as they were sent back in their original condition, and that the earrings must be unused for hygiene reasons.
When your items arrived back with us, our team inspected and photographed them in line with our hygiene and returns policy. The earrings showed visible signs of wear, the necklace was tightly knotted to the point we have been unable to undo it, and the necklace box also contained a piece of soiled tissue paper. As a result, neither the jewellery nor the packaging met the standard required for a return. Items received in a used, damaged or unhygienic condition cannot be refunded unless they are faulty.
The jewellery was not found to be faulty, and our decision is based solely on the documented condition of the items upon arrival. We apply our hygiene policies consistently and fairly for every customer, and we do not make exceptions based on pressure or the threat of negative reviews.
Regarding postage, customers are free to use any courier of their choice, and we do not add charges or influence international shipping costs.
We understand this outcome was disappointing and offered to either return your items to you or securely dispose of them. We will also provide all evidence to your card provider should a dispute be raised so that they can review the facts independently.
We remain committed to protecting our customers through clear hygiene standards and transparent, consistent processes. Thank you for helping to highlight how seriously we take these standards. While we understand this outcome was not what you had hoped for, we will always uphold our policies fairly and will not be pressured into making exceptions that compromise customer safety or integrity.
Kind regards,
Arron
Speechless!
If I open a box and am speechless it’s a great buy! The navy earrings are more in reality than I hoped for!Thank you so much.
Presented lovingly I was very impressed.
Also thoughtful additional care with the backs.
November 5, 2025
Reply from Nice Cream London
Hello Maureen, thank you so much for your lovely message. We're thrilled to hear you're happy with the navy earrings!
I recently purchased two tennis…
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The whole experience from placing my order to receiving the shipment via UK to US was a pleasure. I will be purchasing more jewelry from Nice Cream in the future.
I must give a shout out to Leonora Smee, a Utube influencer. She is the reason I found your company and I am so happy that I did.
Thank you.
November 5, 2025
Reply from Nice Cream London
Hello Barbara, thank you so much for taking the time to leave us such a kind review. It's great to hear that you're happy with everything, from shipping to the products themselves.
We also appreciate you mentioning Leonora Smee. She has introduced many wonderful customers to us, and we are glad her content helped you discover our pieces!
Thank you again for your kind words and for choosing Nice Cream London. We look forward to seeing you again soon.
Stunning
Beautiful necklaces, I purchased together to wear layered.
They are well made and beautifully packaged.
November 3, 2025
Reply from Nice Cream London
Thank you for leaving a review Rita, we're so happy to hear this!
Good prices and fast shipping.
October 31, 2025
Reply from Nice Cream London
Thank you so much for taking the time to review!
Reply from Nice Cream London
Thank you for the review, Lulu!
Easy website
Easy website, very fast delivery and fabulous communication form the packing elf love it and the Girlfriend loved it also…
Thank you
October 5, 2025
Reply from Nice Cream London
Thank you for your review Mark, we really appreciate it! We're happy to hear that your girlfriend loved her jewellery too.
The communication has been amazing
The communication has been amazing! I’ve been in touch with customer service and they have been so kind and helpful! Thank you!
October 3, 2025
Reply from Nice Cream London
Hello Lauren, thank you so much for your review! We are delighted to hear that you're happy with our customer service.
I love this jewellery
I love this jewellery. I have bought most of the Hydrangea range. It looks stunning. My favourites are the Pearl hydrangeas. They look so classy. The packaging gorgeous and delivery super fast. Christmas is coming and I’ve told Santa I have more on my wishlist. I’ve also had a few promo codes which is also nice.
September 27, 2025
Reply from Nice Cream London
Thank you so much for your review, Verna! We’re over the moon to hear how much you love the Hydrangea collection, especially the Pearl pieces, they’re such timeless favourites. It’s lovely to know the packaging and delivery made a great impression too. We'll be sure to supply Santa with what he needs to make your Christmas! The elves are on standby... X
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