Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more
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Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The communication has been amazing
The communication has been amazing! I’ve been in touch with customer service and they have been so kind and helpful! Thank you!
October 3, 2025
Reply from Nice Cream London
Hello Lauren, thank you so much for your review! We are delighted to hear that you're happy with our customer service.
I love this jewellery
I love this jewellery. I have bought most of the Hydrangea range. It looks stunning. My favourites are the Pearl hydrangeas. They look so classy. The packaging gorgeous and delivery super fast. Christmas is coming and I’ve told Santa I have more on my wishlist. I’ve also had a few promo codes which is also nice.
September 27, 2025
Reply from Nice Cream London
Thank you so much for your review, Verna! We’re over the moon to hear how much you love the Hydrangea collection, especially the Pearl pieces, they’re such timeless favourites. It’s lovely to know the packaging and delivery made a great impression too. We'll be sure to supply Santa with what he needs to make your Christmas! The elves are on standby... X
Great Customer Service
Third purchase of the mini hydrangea necklace, had a problem when ordering the last one which was dealt with very quickly. I would certainly recommend this company, you will not be disappointed with the jewellery 😊
September 25, 2025
Reply from Nice Cream London
Thank you so much Jessie! We’re so grateful to hear this is your third purchase, and delighted we could resolve your previous order quickly. Your recommendation means the world to us, and we’re thrilled you’ve been so happy with your jewellery!
Happy!! I was hesitant to buy the earrings but…
I was hesitant to buy the earrings but they’re even cuter in person than online! They arrive super quickly here in the US and are just darling!
September 30, 2025
Reply from Nice Cream London
We’re so happy to hear you love your earrings even more in person, that’s exactly what we hope for! It’s wonderful to know they reached you so quickly too. Thank you for taking the chance with us and for taking the time to review. 🤍
Exceptional delivery and my mother was…
Exceptional delivery and my mother was very pleased with the necklace! I recommend this company.
September 29, 2025
Reply from Nice Cream London
Thank you for your review Margaux! We’re so pleased to hear your order arrived promptly and that your mother loved her necklace, that’s wonderful to know. Thank you for recommending us, it truly means a lot. 🤍
Beautiful earrings
Beautiful earrings, my daughter loves them, beautifully packaged a very happy customer.
September 27, 2025
Reply from Nice Cream London
Thank you for the review, Lisa. We're so happy to hear that your daughter loves her earrings, and that you're pleased with the packaging!
I’m in the states
I’m in the states . I received my package in less than a week. Their products are stunning.
I have ordered three times now . Every piece of jewelry is well made and long lasting.
I’m always receiving compliments on my hydrangea and pearl earrings . They are beautiful! Customer service is excellent.
I had a question regarding a tax delivery ( tariff) they answered and explained everything. Looking forward to ordering more beautiful pieces.
Diana
September 26, 2025
Reply from Nice Cream London
Thank you for taking the time to share your experience Diana. We’re absolutely delighted to hear how much you’ve enjoyed your pieces. It’s wonderful to know they’ve been bringing you so many compliments. We really appreciate your continued support and kind words about our customer service too!
Beautiful jewellry
September 25, 2025
Reply from Nice Cream London
Thank you for your review Linda, we really appreciate it!
Exquisite pieces of excellence
The items I ordered came in very pretty packaging. Then upon opening the item I was greeted with delightful high quality jewelry. Expertly designed , glittering pieces of excellence.
September 25, 2025
Reply from Nice Cream London
We’re so happy to hear you loved both the packaging and the jewellery itself, it truly means the world to us. Thank you for sharing your experience Sue!
Excellent quality pieces at a very…
Excellent quality pieces at a very reasonable price. Design is classic yet stylish . Good after sale customer service .
April 25, 2025
Reply from Nice Cream London
Hello Marie, thank you so much for taking the time to review. We are so happy to hear that you're satisfied with both the jewellery and the customer service!
I bought my earring because of the one…
I bought my earring because of the one I saw on Leonora Smee’s vlog. I was disappointed in the size of it. Smaller than the one Leonora wears.
September 3, 2025
Reply from Nice Cream London
Hi there,
Thank you for your feedback, I’m sorry to hear the size wasn’t what you expected. Our Hydrangea earrings have always been the same dimensions. Leonora sometimes wears our Lemon Drop style, which is a touch larger, so I wonder if there’s been a mix-up between the two?
If you’re not completely happy, you’re very welcome to return them for a refund, provided they’re unworn and in their original packaging. Please get in touch with our team and we’ll share the return details and help however we can.
Best wishes,
Nice Cream London
You did great
You did great! Communication was excellent post sales and the products are so pretty. I have both the earrings and necklace on now. I plan on taking exquisite care of them and I hope they will last for many years.
August 26, 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying both your earrings and necklace, and that our customer care team made everything smooth for you. Taking good care of your pieces will definitely help them shine for years to come, and we’re so pleased they’ve already become part of your daily wear.
With gratitude,
The Nice Cream London Team 💛
Very easy to shop and order here in the…
Very easy to shop and order here in the States.
Love the product, and I am very happy with my purchase.
September 2, 2025
Reply from Nice Cream London
Thank you for your kind words! We’re so glad to hear that shopping with us from the States was simple and that you love your new piece. We truly appreciate your support!
The Nice Cream London Team
Everything was perfect
September 1, 2025
Reply from Nice Cream London
Thank you so much for your lovely feedback! We’re happy to hear that everything was perfect and we truly appreciate your support.
The Nice Cream London Team X
Quick shipping all the way to Aus.
Quick shipping all the way to Australia.
Exactly as depicted, beautiful pieces. Packaged with care!
August 28, 2025
Reply from Nice Cream London
Thank you so much for your wonderful review, we really appreciate it! We’re glad your jewellery arrived quickly in Australia and that you love the pieces. It means a lot to hear you appreciated the care we put into the packaging too!
Reply from Nice Cream London
Thank you so much for your kind words! We’re thrilled to hear you found the jewellery beautiful and the service excellent.
Order received quickly
Order received quickly. Beautiful earrings, worn every day since purchase.
August 25, 2025
Reply from Nice Cream London
Thank you so much for sharing your experience! We’re delighted your order arrived quickly and even happier to know your earrings have become part of your everyday wear, that’s the best compliment we could receive. 💛
Returns from EU countries are horrible
I was looking forward to the earrings but the were much to big when they arrived. When they were sent to me I had to pay 100€ additional customs and then when I wanted to return them, I would have to pay 15€ for shipping, probably another amount for customs to the UK and then Nice Cream London would also keep 50-100€ of my refund as processing fee. I feel scammed, honestly…
July 25, 2025
Reply from Nice Cream London
We're sorry to see this review, especially as we’ve had no messages or contact from you regarding your order or any concerns. We’d have been more than happy to clarify things directly.
To correct the information you've shared - we do not deduct a €50 to €100 processing fee from refunds, nor are there customs charges on returns to us. The only cost typically not refunded is the original shipping fee, but as your order qualified for free shipping, this wouldn’t have applied to you either.
We take transparency and fairness seriously, and it's disappointing to see such misinformation posted publicly. If you’re able to update or remove the inaccurate claims in your review, we’d greatly appreciate it. Of course, if you'd like to discuss anything further, we're more than happy to help. Please feel free to get in touch via care@nicecreamlondon.com
Reply from Nice Cream London
Thank you Sherry, we're glad to hear it!
The communication Nice Cream has given…good service
The communication Nice Cream has given me from the
beginning. Now waiting for package to arrive tomorrow.
July 4, 2025
Reply from Nice Cream London
Thank you for leaving a review Jan, we hope you enjoy your new pieces!
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