Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
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Reviews shaping this summary
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
303 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Kate earrings are the most…
The Kate earrings are the most beautiful pearl earrings and will be worn every day! The quality and the packaging is perfection. I loved that they came with multiple styles of backs so you can choose which suit you. Would highly recommend
April 25, 2025
Reply from Nice Cream London
Thank you so much for this lovely review! We are thrilled to hear how much you love the Kate earrings and that they will be part of your everyday look. So glad the extra earring backs came in handy too. Your kind words mean the world!
Nice cream has beautiful jewellery…
Nice cream has beautiful jewellery pieces that are high quality, they are delivered in lovely packaging that makes them the perfect gift!
February 28, 2025
Reply from Nice Cream London
Thank you so much for your kind words! We are so happy to hear you love the quality and presentation of our jewellery. It means a lot to know they make the perfect gift, thank you for your support 💫
A beautiful brand
So glad to have found this great brand! Have bought Serena and hydrangea bracelet and hydrangea earrings so far all absolutely beautiful great quality so many great compliments when worn super quick delivery and adorable packaging at a great price
March 31, 2025
Reply from Nice Cream London
Thank you so much for this wonderful review! We are so happy to hear you are loving the Serena and Hydrangea pieces, and even happier to know they are getting lots of compliments. It means the world to us that you are pleased with the quality, delivery and packaging. Thank you for all the support and kind words 💛
Wonderful vendor- good communication
Wonderful vendor- good communication, listening, and well crafted products.
March 9, 2025
Reply from Nice Cream London
Thank you! We are so pleased to hear you had a positive experience and that you are happy with the pieces. Your support means a lot to us
Beautiful and reliable company
Beautiful and elegant jewellery with fast and reliable shopping and delivery experience
February 28, 2025
Reply from Nice Cream London
Thank you for your kind words! We're delighted to hear that you loved our jewellery and had a smooth shopping and delivery experience. We appreciate your support and look forward to serving you again!
Reply from Nice Cream London
Thank you for your lovely review! We put a lot of effort into our packaging to ensure it reflects the quality of our jewellery, so we truly appreciate you noticing. We're glad you liked it!
Reply from Nice Cream London
Thank you for your review! We're glad to hear you're happy with your bracelet and that you had a great experience. We appreciate your support!
Beautiful piece ,packed lavishly and…
Beautiful piece ,packed lavishly and delivered by care.
January 27, 2025
Reply from Nice Cream London
Thank you! We’re so pleased you loved your piece and appreciated the packaging and delivery.
So reasonable priced beautiful…
So reasonable priced beautiful jewellery at affordable prices xx the hydrangea earrings I got are exquisite xx look forward to buying more luxurious items soon
January 30, 2025
Reply from Nice Cream London
Thank you so much for your kind words! 💖 We're thrilled to hear you love your Hydrangea earrings! We can't wait to welcome you back for more luxurious pieces soon. ✨
I have bought four necklaces and one…
I have bought four necklaces and one more I love them all excellent
January 29, 2025
Reply from Nice Cream London
Thank you so much for your wonderful review! We're thrilled to hear that you love all your necklaces. Your support means the world to us! If you ever need anything else, we're always here to help. Enjoy your beautiful jewellery!
Most pleased with these beautiful earrings!
Wow! Thank you, NiceCreamLondon! Ordered one pair of earrings and when they came they were so sparkly and beautiful I just couldn’t wait to order 2 more pairs. I love the hydrangea look and can’t wait to own them in all the styles of earrings and necklaces…
Shipping to US was quick and easy.
Don’t hesitate to order these are too-notch design and quality. ❤️
December 30, 2024
Reply from Nice Cream London
Thank you so much for your kind words and support! We're happy to hear how much you love your earrings and that you’ve already added more to your collection! The hydrangea design is truly special, and we can’t wait for you to enjoy more pieces. We’re also so glad the shipping to the US was smooth and easy. Thanks again for being such a wonderful customer!
I order 3 different pairs of earrings
I order 3 different pairs of earrings. The first two came in and were in perfect condition (5 stars) and so beautiful. The last pair while lovely, came in with a bent earring post and not attached to the earring holder. Almost like they were just thrown in the box. Hopefully this was just a one time deal.
December 28, 2024
Reply from Nice Cream London
Thank you for your feedback and for your support! We're so happy you love the first two pairs of earrings, but we’re truly sorry to hear about the issue with the last pair. That’s certainly not the experience we want for our customers. Please reach out to our customer service team, and we’d be happy to make this right for you. We appreciate your patience and hope to restore your confidence in us!
Beautiful necklace and earrings
Beautiful necklace and earrings . Packaging nice too .
December 29, 2024
Reply from Nice Cream London
Thank you for taking the time to review! We are happy to hear that you're satisfied with our products and packaging.
Gorgeous product
December 29, 2024
Reply from Nice Cream London
Thank you very much for your review! We are glad to hear that you like it.
Bow earrings
Beautiful packaging but the bow earrings I purchased didn’t sit very well on my rt year. The butterfly didn’t seem to get tight enough to my ear lobe so the earring seemed to droop on my rt ear. The left earring looked fine.
January 1, 2025
Reply from Nice Cream London
Thank you for your feedback! We're so glad you loved the packaging, but we're sorry to hear that the fit of your bow earrings wasn’t quite right on your right ear. Sometimes, adjusting the butterfly back or trying a different style of earring back can help with fit. We'd love to assist you in finding a solution. Please reach out to our customer service team, and we’ll be happy to help!
Beautiful earrings
The order came fast. Good quality. The only thing I would change is having a more substantial back for the weight of the earrings.
December 31, 2024
Reply from Nice Cream London
Thank you for your feedback! We're so glad to hear you were happy with the fast delivery and quality of your earrings. We appreciate your suggestion about the earring backs and will take it into consideration.
First time ordering from Nice Cream…
First time ordering from Nice Cream London. The earrings I ordered arrived quickly and were lovely. I will definitely be ordering from them again.
January 1, 2025
Reply from Nice Cream London
Thank you so much for your kind review! We're thrilled to hear that you loved your earrings and had a positive experience with us. We look forward to serving you again soon!
Reply from Nice Cream London
Thank you for your feedback! We're so glad to hear you're happy with your purchase and the fast shipping. We appreciate your support and hope to serve you again soon!
Amazing jewellery. Beautiful earrings I just love a pearl…
Beautiful earrings I just love a pearl and combined with the faux sparkly stones they are stunning. Just ordered another pair.
December 31, 2024
Reply from Nice Cream London
Thank you so much for your kind words! We're thrilled to hear you love the earrings. We truly appreciate your support and can’t wait for you to receive your next pair. Enjoy!
Devastated by the lack of customer service to someone who’s been a loyal customer
Hello,
I’m really quite appalled by how I’ve been blatantly ignored and disregarded as quite the loyal customer.
I was on your chat service for five hours where nothing was achieved and I was left waiting for 30 minutes each response. By the time someone was able to track my order number and verify all, they stated the office was closed and therefore could not do anything further. This was a month ago and I’ve since tried the ‘chat’ service provided on the website and no one has since answered aside from the robot saying someone will be in touch should I provide my email address which I have done various times now.
I’ve contacted you via your Facebook, I’ve contacted you via Instagram via the two directors business pages (one of which blocked me). I’ve emailed Abigayles email address provided on her Instagram as well as the care one provided on the website. None of the contents of my emails have been harsh, rude or intolerable.
Ive even added a couple of comments on Instagram and Facebook on your recent post kindly asking for someone on the care team to contact me, and they have now been removed or hidden!
I’m absolutely devastated I’m being treated in such a way when I’ve received so many lovely items from this shop, all of which I use more than any of my other fine pieces of jewellery such as Cartier. I love this shop and I would be really heartbroken to have this experience seriously sour any further possibilities of me ordering again. I’ve spent well over £500 on this website and I’m being completely ignored.
The only reason I contacted was a faulty good. The hydrangea earrings were gifted to me and one of the pearls has come off and gone missing. This is a quality control issue and all I ask is for a replacement.
I hope this message finally grasps the attention of someone of the care team at Nice Cream. As my next step will be the legal one pursuing the consumers rights act.
Thank you.
Maisie
January 7, 2025
Unprompted review
Reply from Nice Cream London
Dear Maisie,
Regarding your request for a replacement for your hydrangea earrings, while the earrings were purchased in September 2023 and fall outside the period for classifying an item as faulty, we agreed to send a replacement as a gesture of goodwill.
To address your concerns:
- Our team responded to your chat messages and worked to resolve the issue by agreeing to send you the replacement earring.
- While we appreciate your follow-up messages, we noticed multiple messages being sent even after the resolution had been confirmed. This extended the time spent on chat services unnecessarily, which we understand may have added to your frustration.
- The replacement earring has already been dispatched to you.
Best regards,
Hugo
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