Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
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Reviews shaping this summary
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more
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Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
303 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the earrings!
I had issues with the postage and Hugo kindly sorted this out for me. Love the earrings!
December 30, 2024
Reply from Nice Cream London
Thank you for your kind review. I’m delighted to hear that you love your earrings and that I could assist in resolving the postage issue. Your satisfaction is very important to us, and we’re grateful for your support. Please don’t hesitate to reach out if there’s anything else we can do for you.
Have a great day!
Best regards,
Hugo
Lovely costume jewellery at reasonable…
Lovely costume jewellery at reasonable pricing. I ordered over the holiday period and received my items within 36 hours, most impressive!
December 27, 2024
Reply from Nice Cream London
Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you are pleased with the quality of our jewelry and our pricing. Ensuring swift delivery is a priority for us, and it’s wonderful to know we met your expectations, even during the busy holiday period.
We look forward to serving you again in the future.
Best regards,
Hugo
Really impressed with hydrangea…
Really impressed with hydrangea necklace! Nice cream, London provided consistent updates confirming order when shipped and tracking. So glad Lenore, the luxury influencer shared how impressed she was with the jewelry, that is why I ordered.
December 27, 2024
Reply from Nice Cream London
Thank you so much for your glowing review! We’re thrilled to hear how impressed you are with the Hydrangea necklace and that our updates kept you informed every step of the way.
Lenora’s endorsement means so much to us, and we’re delighted her recommendation led you to discover our jewelry. Your satisfaction is our top priority, and it’s wonderful to know we delivered an experience worthy of your kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Hugo
Nice Cream, London
The purchasing experience was great…but product not as expected
The purchasing experience was great Fast delivery and beautifully packaged and good communication..I bought the hydrangea earrings which I’d been tempted with for a very long time.I then purchased with an influencer discount code(Leonora )however the earrings were not as I expected they were bent and don’t sit in the ear properly so very disay
December 25, 2024
Reply from Nice Cream London
Dear Margareta,
Thank you so much for your kind words! We’re thrilled to hear you’re loving our collection and can’t wait to share even more beautiful pieces with you. Your support means the world to us, and we’re here to help you every step of the way in building your perfect jewelry collection.
Warm regards,
Hugo
When I ordered my purchase I was told…
When I ordered my purchase I was told there would be a 3 week wait for delivery but it was a wonderful surprise that it arrived a week early !!!
November 28, 2024
Reply from Nice Cream London
Thank you for your wonderful review! We’re delighted to hear that your order arrived earlier than expected and that it was a pleasant surprise. Providing an exceptional experience for our customers is always our goal. We look forward to serving you again soon!
Best regards,
Hugo
The hydrangea earrings w/Pearl were a…
The hydrangea earrings w/Pearl were a disappointment as they hang low on the ear and I don’t have saggy earlobes. I will return the earrings.
The hydrangea bracelet with large hydrangeas is beautiful.
November 28, 2024
Reply from Nice Cream London
Hi Dawn,
Thank you for your feedback! We're so sorry to hear that the Hydrangea earrings didn’t meet your expectations.
We do want to note that our return policy specifies items must be unworn and in their original packaging to be eligible for return. To assist with the fit of larger earrings, we send out two pairs of backs, and we recommend using the plastic backs for additional support. However, we’d be happy to send you some larger backs that may better address your concerns.
Please reach out to us directly at care@nicecreamlondon.com so we can arrange this for you. We’re thrilled you love the Hydrangea bracelet, and we hope to help you enjoy your earrings as well!
Warm regards,
Hugo
Customer Care
My experience has been amazing
My experience with company was amazing
In every way the Jewery I have bought in the last few weeks has been superb
It is so beautifully designed and every piece I have bought has been exquisite the Pendents the Earrings has made me feel very confident and Happy
And the delivery is on time all the time
I have to say this Company has its heart in Jewery
Thank You Nice Cream
Barbra Jacobs
November 27, 2024
Reply from Nice Cream London
Thank you so much for your kind words, Barbra! ✨
We're thrilled to hear that you're enjoying your jewelry and that each piece has brought you confidence and happiness. It’s our mission to create beautifully designed pieces and ensure every experience with us is seamless. Knowing our timely delivery and dedication have made an impact means the world to us. Thank you so much for choosing Nice Cream Jewellery—we're so grateful to have you as part of our community!
Warmest regards,
Hugo
Customer Care
Very happy.
Very happy with my purchase and how I was kept in contact by how the delivery was progressing all the way from England to Australia.
November 5, 2024
Reply from Nice Cream London
Hi Gail,
Thank you so much for your kind words! We're thrilled to hear you're happy with your purchase and that our delivery updates made the process seamless for you. Sending sparkle all the way from England to Australia is always a pleasure! ✨
If there's anything else we can do for you, please let us know.
Kindest regards,
Hugo
Customer Care
Shipping service takes too long…
Shipping service takes too long thinking my order gotten cancel or not.
November 1, 2024
Love the bracelet and you do a very…
Love the bracelet and you do a very good job with shipping!!
October 29, 2024
I love my jewelry
The jewelry is beautiful. I was amazed at the quality. In fact I just ordered some more.
October 27, 2024
Love these pearl earrings
Love these pearl earrings. Just perfect for the intended occasion.
This is my second purchase from Nice Cream London and it definitely won’t be my last.
October 31, 2024
Love the look of your product
Love the look of your product . I can't wait to wear these during Christmas . Shipping fast!
October 27, 2024
Parcel damaged and jewellery missing
Parcel damaged and jewellery missing. I was delivered a piece of cardboard. So disappointed.
October 10, 2024
Product good
Product good, unfortunately we had a few problems with delivery found it difficult to contact when we did it took 2 or 3 days to get a reply and the chat bot didn’t work .
September 28, 2024
Beautiful jewellery
Beautiful jewellery, I’ve had a few pieces from this company now and would highly recommend them, quick delivery and beautifully packaged
September 24, 2024
Beautiful designs
August 29, 2024
The beautiful quality of the jewelry…
The beautiful quality of the jewelry and the great prices
August 6, 2024
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