Nice Cream London Reviews 303

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning appearance, excellent quality, and unique designs. Many people also commend the speedy delivery service and the beautiful packaging their orders arrive in, often noting that the items exceed expectations from their online appearance. The customer service is frequently described as excellent, with many appreciating the helpful and responsive assistance received. However, some customers also mentioned issues with product sizing, finding certain items to be larger than anticipated. A few other people also felt that the quality of some jewelry was not as advertised, leading to allergic reactions or concerns about durability. There were also isolated reports of incorrect orders, missing items, or dissatisfaction with the resolution of return requests.

What people talk about most

Product

Reviewers express delight with the product, consistently praising the stunning and beautiful designs, often... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exquisite and stunning quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the super quick... See more

Order

People report positive experiences with order. Many customers praise the quick delivery, with some noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the quick, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

303 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just great

Beautiful made ,well designed classy and the craftsmanship his 10 out off 10 .seen leonora see on you tube wears them .

August 29, 2024
Rated 5 out of 5 stars

Extremely happy

Extremely happy with my jewellery and the fantastic customer service. Ordering from Australia, my purchase was processed and on its way to me within 24 hours. I was notified by email every step of my parcels journey and I received it faster than any other overseas parcel I have ever had. The pearl necklaces are lovely I will be purchasing from this store again. 10 out of 10

August 27, 2024
Rated 5 out of 5 stars

Stunning !!

I received my item yesterday when I was back in town after holidays...
I love my earrings with the little bow! They are perfect! they are very good quality and very refined! If there isn't the problem of the taxes from uk to Italy I would buy a whole collection of these wonderful jewelry :))) but I'm already thinking about my new purchase... maybe hydrangea....🥰🥰

August 26, 2024
Rated 3 out of 5 stars

I love the earrings but bad customer service

I love the earrings but they are a little overpriced. My major complaint is that I tried to order a second pair of earrings that were showing sold out on the website but on their Etsy shop they were showing in stock. I messaged on Etsy and got an immediate response back letting me know they took the listing down and when I asked if it would restock I didn’t receive a response so I sent a follow up message, still no response. They were VERY quick to tell me they were removing the listing (within minutes of my first inquiry) but didn’t care to deal with me any longer or answer my questions about a restock. Not sure how you get return business that way and I truly would have ordered more :(

August 8, 2024
Rated 5 out of 5 stars

I have just bought two more pairs of…

I have just bought two more pairs of earrings from this wonderful company. I am always so pleased with their service, delivery time and beautiful packaging but more importantly, their earrings are stunning. They are of good quality and has a good finish. I am permanent looking on the website…

July 26, 2024
Rated 5 out of 5 stars

Pure Luxury

After being recommended I placed my order. The whole process was amazing from payment options to delivery. My item arrived very well packaged and complete with a luxurious dust bag. I will be definitely ordering again.

May 6, 2024
Rated 5 out of 5 stars

Product arrived quickly to Canada(under…

Product arrived quickly to Canada(under five days). It was elegantly and simply packaged with external packaging easy to recycle. Earrings are so pretty and the perfect size. They look better than the image online. Very happy! Thank you!

May 1, 2024

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