Nice Cream London Reviews 303

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning appearance, excellent quality, and unique designs. Many people also commend the speedy delivery service and the beautiful packaging their orders arrive in, often noting that the items exceed expectations from their online appearance. The customer service is frequently described as excellent, with many appreciating the helpful and responsive assistance received. However, some customers also mentioned issues with product sizing, finding certain items to be larger than anticipated. A few other people also felt that the quality of some jewelry was not as advertised, leading to allergic reactions or concerns about durability. There were also isolated reports of incorrect orders, missing items, or dissatisfaction with the resolution of return requests.

What people talk about most

Product

Reviewers express delight with the product, consistently praising the stunning and beautiful designs, often... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exquisite and stunning quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the super quick... See more

Order

People report positive experiences with order. Many customers praise the quick delivery, with some noting... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the quick, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

303 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect

Purchased the necklace to go with the hydrangea and pearl earrings I recently bought. Very pretty and looks so lovely xx

April 7, 2024
Rated 5 out of 5 stars

Beautiful Earrings!!

I can't believe the great correspondence from Nice Cream via email to let me know exactly where my package is! Great communication. I absolutely love the earrings I ordered and wear them all the time.

April 5, 2024
Rated 5 out of 5 stars

Stunning affordable jewellery

First introduce to your company via Instagram
Omg the quality and designs are fabulous
Great you can buy either gold or silver and your pearls are gorgeous
Customer care is quick and caring thx Hugo

March 29, 2024
Rated 5 out of 5 stars

I brought Hydrangea earrings for a wedding .

I saw Hydrangea earrings on one of hannah ricketts vlogs. and then made a comment on her vlog. Hannah kindly told me they from nice cream London. I bought hydrangea in silver for wedding for this summer. They are stunning in real life and really comfortable to wear . I thought they were going to be delayed ,due to Easter holidays.I contact customer service they were excellent. They were dispatch on Tuesday and I received them on Friday which wasn’t delayed at all. very happy with them. thank you, nice cream customer service team.you very helpful.

March 30, 2024
Rated 5 out of 5 stars

Just beautiful workmanship the whole…

Just beautiful workmanship the whole process was just a breeze fast turnaround

February 8, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Susan,

Thank you for your wonderful review! You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo

Customer Care

Nice Cream London

Rated 4 out of 5 stars

Earrings

They look really nice and are a good size.

February 8, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Rachel,

Thank you for your lovely review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Stunning pieces of jewellery

Stunning pieces of jewellery, versatile and classic.
Beautifully packaged and excellent customer service

January 28, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Sheila,

Thank you so much for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Outstanding Customer Service

I'm a first time purchaser with Nice Cream London and couldn't be happier with their outstanding customer service. There was a slight problem with the setting of my earrings. Their response was immediate, very friendly, and most accommodating. My replacement earrings arrived quickly, and they're absolutely beautiful...my favorites for a long time to come.

December 30, 2023
Nice Cream London logo

Reply from Nice Cream London

Hi Nikki,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

I think the introduction regarding the…

I think the introduction regarding the packaging done by elves was nice pre Christmas although a bit over the top.
But continuing with it at the end of January was to much. That is the only reason for four stars and not five.
But this won't deter me from ordering from you again.

- A wholly undeserved docking of a star from my father! Changed to 5 as it should be. My mum has just had one of your Hydrangea bracelets and necklaces for her birthday and she's over the moon! They're stunning and packaged lovely by the elves! - Luke

January 25, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Roy,

Thank you for your kind review!

Our elves work all year long - not just at christmas time! 😁

Kind regards,

Hugo

Customer Care
Nice Cream London

Rated 5 out of 5 stars
Nice Cream London logo

Reply from Nice Cream London

Hi Mea,

Thank you for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

jewelry

I live in the US and the ordering process was so easy and the shipment arrived very quickly. Love the jewelry items and they are wonderful quality.
Thank you

January 8, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Anne,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 3 out of 5 stars

Gift card

I would’ve preferred a physical card to give instead of three code numbers on three emails (to make up the amount I wanted to give).

January 2, 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Marji,

Thank you for your feedback, this will be passed on to the team.

Kind regards,

Hugo

Customer Care
Nice Cream London

Rated 5 out of 5 stars
Nice Cream London logo

Reply from Nice Cream London

Hi Patricia,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,
Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Lovely earrings

Received my Hydrangea earrings today, they are very lovely and will be wearing them a lot. Packaged beautifully. Thank You, Nice Cream
Chari California USA

January 3, 2024
Unprompted review
Nice Cream London logo

Reply from Nice Cream London

Hi Charli,

Thank you for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

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