My complaint was finally resolved - After several useless e-mails and two negative reviews - and actually they sent me the promo gift I was not sent before... Niche-beauty beauty, that's what your cos... See more
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Review summary
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I am in love with Niche Beauty! To start with they deliver your order truly in max 3 working days... they always have a separate "sale"section - in case you want to shop out of a whm!- and, last b... See more
Company replied
I actually love Niche Beauty, and would buy more for it if only they stock my other favourite brand: Act and Acre!
Wonderful products! Only free samples were not satisfying
Company details
Written by the company
NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Contact info
Spitalerstraße 9, 20095 , Hamburg, Germany
- +49 (0)40 607 72 58 0
- customercare@niche-beauty.com
- niche-beauty.com
3.9
Great
3K reviews
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Late delivey, broken item, no communication
I ordered express delivery in 2 days. After 5 days my order was even not packed on their side. When I reveived the order, one item in glass was broken. I raised mail complaint, no feedback, no communication, no solution. Would you order again with such company?
April 5, 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are very sorry for the inconvenience caused and fully understand your frustration, especially given the delay and the issue with your order.
Due to a system failure, there were delays in processing shipments. We informed you via email about this situation. Please rest assured that this is not the standard we aim to provide, and such disruptions are not the norm for our service.
Your parcel has now been shipped, and we will reach out to you again via email with the shipment details.
Regarding the broken item we also reached out to you about that and asked you for pictures of the item so that we can assist you.
Thank you for your understanding.
Kind regards,
Your Niche-Beauty Customer Service
Awful experience.
Awful experience.
They said at checkout I would get my order April 8th. Then they said if I don't get a shipping notice until April 8th to email then. I have sent 2 email with no reply. Do not spend you money here.
April 8, 2026
Reply from NICHE-BEAUTY.COM
Dear customer,
We are sincerely sorry for the inconvenience you have experienced and fully understand your frustration regarding this situation.
In order to review your case and provide you with a quick solution, could you please share your order number with us?
As soon as we receive this information, we will do our best to investigate your request and assist you accordingly.
Thank you in advance for your reply.
Kind regards,
Your Niche-Beauty Customer Service
Great choice of products to choose…
Great choice of products to choose from. Quick delivery.
April 9, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I didn’t get the parcel
April 5, 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your review.
According to the tracking information from DHL, your parcel was delivered on 14.04.2026.
We have already sent you an email regarding this matter. If you have not received the parcel, we kindly ask you to reply to our email so that we can further assist you with the next steps.
Kind regards,
Your Niche-Beauty Customer Service
Terrible customer service
Terrible customer service - product old stock as discontinued everywhere else and lumpy. Returned only to have £20 deducted from my refund for costs and not refunded initial shipping either so I lost £30 on shipping on a faulty product. They received the returned item THEN asked me to provide a video showing the fault even though they now have the item not me! Have gone to my bank!
April 8, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
We’re very sorry to hear about your experience and truly understand your frustration.
After reviewing our system, we were unfortunately unable to find any prior email from you regarding this complaint. For international shipments, returns are not free of charge. As outlined on our website, if an item is returned without prior contact with our customer service regarding a defect, the return shipping costs are deducted from the refund.
That said, we absolutely want to resolve this matter for you. We will reach out to you directly to review your case in detail and find a suitable solution.
Kind regards,
Your Niche-Beauty Customer Service
Very fast delivery
Very fast delivery, exactly as written 2-3 days, exact order, I am very satisfied, thank you!
April 4, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Very satisfied
The order arrived quickly and included plenty of samples. I'm very happy with my first order.
April 3, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Poor customer support, late delivery, damaged product packaging
Poor customer support; premium delivery took two weeks to arrive... If I didn't raise a question about where my parcel is, I would never have been even notified that it arrived... They let me know A DAY AFTER it arrived at the post office, and I paid for home delivery. Products came covered in some kind of cardboard cust, and the aluminum tube from the Aesop cream was all hammered. Overall, terrible experience for such a niche price point.
March 31, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear customer,
We are sincerely sorry for the inconvenience you have experienced and fully understand your frustration regarding this situation.
In order to review your case and provide you with a quick solution, could you please share your order number with us?
As soon as we receive this information, we will do our best to investigate your request and assist you accordingly.
Thank you in advance for your reply.
Kind regards,
Your Niche-Beauty Customer Service
Amazing first experience
I was searching for Phlur body mists and Niche-beauy had some great options and free shipping above 45,95 euro to my country. I heard only good things about the site, so I decided to purchase. When registering I was offered to join the Club, which I did, because earning points and saving is always great. I was pleasantly surprised by the option to get a welcome box full of goodies for free. The shipping was fast and packaging amazing. I am very satisfied with my order and my welcome box and will definitely purchase again.
March 26, 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Fast delivery and package arrived in…
Fast delivery and package arrived in perfect condition
March 27, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Don't buy from this Website
Customer Service takes days to reply, Return at your own expense and organisation
March 27, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how important timely responses and a smooth returns process are, and we regret any inconvenience caused. Due to a high volume of inquiries, our response times may occasionally be longer than usual, but we are continuously working to improve our service.
Regarding returns, we aim to keep our policies transparent, including any associated costs and procedures, and we are always here to guide our customers through the process.
If there is anything still unresolved, we kindly invite you to contact our customer care team (customercare@niche-beauty.com) with your order details so we can assist you further and work toward a satisfactory solution.
Thank you for your understanding.
Kind regards,
Your Niche-Beauty Team
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Order never received.
I never received my order. NICHE BEAUTY evaded my requests for a refund for the undelivered goods for nearly two months. The matter was only resolved when I contacted the DOUGLAS Group headquarters. Within 24 hours of forwarding them the email trail evidencing the NICHE BEAUTY behaviours, a refund was issued. I suspect other reviewers may be correct in identifying a scam by NICHE BEAUTY that the DOUGLAS Group are keen to distance themselves from.
March 23, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your feedback. We are sorry to hear about your experience.
Unfortunately, we are unable to locate your case based on the information provided in your review. We kindly ask you to share more details about your order so we can investigate this matter further.
If your issue has not yet been resolved, please contact our customer care team directly at customercare@niche-beauty.com, including your order number and any relevant information. Our team will be happy to assist you as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Kind regards,
Your Niche-Beauty Team
Super quick delivery and big variety of…
Super quick delivery and big variety of products 👍🏼
March 18, 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Shipping very slow
Shipping very slow. Ordered on Monday, the package hasn’t moved out of Germany by today (Saturday).
March 16, 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your feedback and sorry for any inconvenience caused.
We would like to clarify that your order, placed on 16.03.2026, was shipped on 18.03.2026 and has already been successfully delivered.
Due to a currently high volume of orders, processing and response times may occasionally be longer than usual. We sincerely apologize for any inconvenience this may have caused and are continuously working to improve our service speed.
Thank you again for your understanding.
Kind regards,
Your Niche-Beauty Team
Very good service
Very good service, fast delivery (to Belgium), unique perfumes. Happy client!
March 20, 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Misleading Practices and Serious Refund Issues
DO NOT buy from Niche Beauty.
They sold me an item that was not in stock. Instead of issuing a refund, they tried to make it look like my order had been delivered by providing PayPal with a tracking number, but that tracking only corresponded to free samples, not the actual product I paid for.
Even after admitting by email that the item was out of stock, they continued to use that misleading tracking information in the PayPal dispute. As a result, my first case was wrongly closed in their favor.
They also ignored my emails and only replied when I escalated the situation through PayPal. I had to reopen the case, go to the police, file a report, and only then did PayPal rule in my favor (a month later). Throughout this, Niche Beauty kept presenting the same misleading tracking to try to close the case in their favor. If I hadn’t gone to the police, they would have kept the money.
This is outright fraud. If you value your time and money, stay away.
February 18, 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are sorry for the inconvenience and frustration caused by this experience. Unfortunately, we did not receive sufficient information to properly review your case at the time.
We are glad to hear that the matter was resolved, and we sincerely apologize for any trouble caused.
Kind regards,
Your Niche-Beauty Team
A go-to website for my beauty needs
A great assortment, good discounts, easy checkout and quick shipping. A very positive experience shopping at Niche!
March 6, 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
HORRIBLE
HORRIBLE. I placed a significant order on 18th Feb, it’s just marked one month without even providing a tracking number. Obviously it hasn’t even been dispatched. Useless customer service they’ve completely cut communication with me.
Everyone please take below actions so that we can prevent this company stealing from people and most importantly stop this scam business.
Make a complaint to the German and EU authorities and also to the antitrust.
Also, report Niche Beauty’s suspicious financial activity to the Federal Financial Supervisory Authority (BaFin) and the Financial Intelligence Unit (FIU).
I’ve already done it so the more cases gets to them the better chance of closing this junk business.
February 18, 2026
Orders not delivered, no response from support
I have placed two separate orders with this store, and neither of them has been delivered.
The first order (placed on January 31) was never received, and I received no meaningful response from support.
The second order (placed on March 12) has also not been delivered, with no shipping confirmation or tracking information provided.
At this point, this is no longer a one-time issue but a pattern. The lack of communication and failure to fulfill orders raises serious concerns about the reliability of this store.
January 31, 2026
Unprompted review
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