My complaint was finally resolved - After several useless e-mails and two negative reviews - and actually they sent me the promo gift I was not sent before... Niche-beauty beauty, that's what your cos... See more
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Review summary
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I am in love with Niche Beauty! To start with they deliver your order truly in max 3 working days... they always have a separate "sale"section - in case you want to shop out of a whm!- and, last b... See more
Company replied
I actually love Niche Beauty, and would buy more for it if only they stock my other favourite brand: Act and Acre!
All in all the experience is good, but delivery times should be definitely improved.
Company replied
Company details
Written by the company
NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Contact info
Spitalerstraße 9, 20095 , Hamburg, Germany
- +49 (0)40 607 72 58 0
- customercare@niche-beauty.com
- niche-beauty.com
3.9
Great
3K reviews
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I ordered 300 euros worth of product
I ordered 300 euros worth of product, and they gave me two small samples! This is simply awful and you should be ashamed!
November 26, 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your feedback and sorry for the disappointment.
Generally, our customers can choose two free samples per order. These are usually very small, standard samples that we offer with every order.
Larger or more exclusive samples are generally available as part of special beauty deal promotions, which are also usually not combinable with discount codes. You applied the 25% Black Friday promo voucher on your order.
We hope this clarifies the situation. We appreciate your feedback—it helps us to further improve our service.
Kind regards,
Your Niche-Beauty Team
I am totally disappointed by following…
I am totally disappointed by following items:
Und Gretel
WINT Mascara / Mascara
Art-Nr.: 262-034
and
Ilia
Limitless Lash Mascara After Midnight - Black / Mascara
Art-Nr.: 153-283
I suggest a high-end online shop such as Niche should delete such products as they overshadow all other fantastic products.
Beside these two items, I am happy with my shopping and the platform.
Best Regard, Elmira
November 17, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Very easy to shop at Niche-Beauty
November 17, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Produts are perfect, longer delivery, high prices
Produts are perfect, I am happy with them. But- prices are quite high, and delivery was a bit longer than expected.
November 13, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
my experience with this company is…
my experience with this company is great! always high quality products and satisfaction with my purchase...
November 8, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Excellent products!
November 8, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I absolutely love NicheBeauty
I absolutely love NicheBeauty: fast shipping, amazing high-quality products, lots of discounts, loyalty points system, very nice and professional and fast to reply customer service. I only buy my skincare/haircare/supplements/makeup/ perfumes from Niche-Beauty.
November 8, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Hope this puts people’s minds at ease.
I live in England, U.K.
Placed my order for a beautiful hairbrush through Niche beauty, just three days ago, and got a proper bargain thanks to the 15% newsletter discount code. They have an excellent range of La Bonne Brosse hairbrushes and it was the best deal I could find for the colour I wanted.
The buying process was simple and I received the order confirmation immediately. I became a little concerned after reading the negative reviews but needn’t have worried at all. The estimated day of delivery had originally been Wednesday but my brush actually arrived two days earlier than planned, packaged beautifully and delivered safely by FedEx express who kept me up to date the whole time. The brush is exquisite, I am in love. So grateful for this wonderful experience and will definitely be ordering again.
November 7, 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Products great
Products great! Delivery great! But I need to cancel some orders I made yesterday to apply the singles code today! Can someone help me before the package is shipped?
November 4, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I was delighted with super fast…
I was delighted with super fast shipping and delivery. The product was also great, so greatest satisfaction! Thank you Niche-Beauty!
November 4, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
the product property and price
a range variety of products describing in detail the product and price.
November 4, 2025
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I don't have my order yet.
November 3, 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your message.
Your order was shipped on 03.11.2025, and according to the tracking information, it was delivered today, 05.11.2025.
We will be sending you an email shortly with the tracking details so you can verify the delivery information. If you are still unable to locate your package, please respond to that e-mail and we will be happy to assist you further.
Thank you for your understanding,
Your Niche-Beauty Team
Wrong item sent
Earlier today I received my order and to my surprise I received the different refill of Cle de Peau eyeshadow quad. I thought I was purchasing the Holiday 2025 eyeshadow quad according to a picture on the Niche Beauty website.
Not knowing that my order was messed up, I opened the cellophane cover of the product and the paper box the refill comes in. I realized that the mistake with my order was made and did not proceed to open the plastic refill holder.
It is an obvious mistake prompted either by incorrect product representation on the Niche Beauty website or a glitch of the fulfillment department.
I don’t have an intention of keeping the wrong item, therefore please advise how I can return the wrong product and receive a refund.
Update: The issue has been resolved. I received a full refund. Thanks
October 31, 2025
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for bringing this to our attention. We are very sorry to hear about the mix-up with your order and understand your concern.
To help us resolve this as quickly as possible, please contact us at customercare@niche-beauty.com and include photos of the items you received along with your order details. Our Customer Care Team will review your case and assist you with the return and refund process.
Kind regards,
Your Niche-Beauty Team
Beware
Beware! Niche Beauty appears to be selling bottles that contain much less than promised.....by the brand of Honey (with a lovely story, but oh so deceiving as they don't answer on my complains/with picture). In the meantime I have bought more bottles at different places; same story; contains much less.
Wish I could post picture and unboxing video.
October 30, 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the standard we aim to uphold. We would like to look into this further and make things right. Could you please reach out to our customer care team directly at [customercare@niche-beauty.com] with your order details and the photos you mentioned?
We take product integrity very seriously and will investigate this issue to ensure you receive the correct quality and quantity.
Thank you again for bringing this to our attention — we value your trust and hope to resolve this quickly for you.
Your Niche-Beauty Team
No apology
Order dispatched very late...these things happen...but no communication in time for me to buy something else for birthday gift. CS replies didn't address the issue. Order finally arrived, well past time stated. No apology, and small discount offered on next order. Would have preferred small....or reasonable....discount on late order, to offset having to find something else at short notice. Doubt I will buy from Niche again.
Reply from Niche doesn't really address why this happened, why communication was so poor, or my point about mean spirited discount.
October 27, 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your feedback. We completely understand how disappointing it must have been to experience a delay, especially when the order was intended as a birthday gift.
While we regret that our communication and resolution did not meet your expectations, we truly appreciate you bringing this to our attention — it helps us improve our service and how we handle time-sensitive orders in the future.
We are glad your order did arrive safely, and we hope that, in time, you might give us another opportunity to offer the smoother experience you should always expect from us.
Warm regards,
Your Niche-Beauty Team
Be weary of this company!
Please be weary when purchasing from this company if you're in the U.S. My package was supposedly delivered by DHL on the 16th of October, and under signature it simply says "FRONT DOOR". This company and DHL keep saying THAT is "proof of delivery", but have not given me an actual signature, photo of it on MY doorstep or geo tracking of the vehicle that delivered it. All the while it's still "pre-shipment" on USPS Informed Delivery. Customer Service has been NO help. It now seems I'm just out $420!
October 16, 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your experience. We completely understand how concerning it must be not to have received your order, especially with such a high-value purchase.
To help us take a closer look and review the situation, could you please provide an order detail or a reference number so our team can recheck the delivery records and work toward a proper resolution? You can also reach us directly at customercare@niche-beauty.com.
Thank you in advance,
Your Niche-Beauty Team
Very poor customer experience
Very poor customer experience. I tried to pay with a gift card (which is basically money), but when adding it as a “voucher”, before the payment screen, the system recalculates the shipping fee, and if the total drops below €50, they charge you for shipping. No other retailers do this, as a gift card is a form of payment, not a voucher.
October 26, 2025
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about the trouble you experienced when using your gift card.
In order to look into this more closely and assist you directly, please reach out to us at customercare@niche-beauty.com with a screenshot of your checkout page or the issue you encountered. Our team will be happy to review the situation and help find a suitable solution for you.
Kind regards,
Your Niche-Beauty Team
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