Title: Distributor Inquiry – No Response Yet Hello, I am a licensed pharmacist based in Erbil, Iraq, and I contacted your team because I am interested in becoming an official distributor of... See more
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Love the company itself, good brands and great discounts. But my oh my the website.. It's extremely laggy and absolute disaster every time I visit. It wants me to confirm my country every time I click... See more
Company replied
Very slow and very tricky. They email very kindly but do nothing at all. I was even more successful to follow up their shipping. It is written free shipping to Switzerland but they refunded less than... See more
Company replied
I placed my order (#2335551) on July 1st, and it has been an incredibly frustrating experience. Despite the long wait, my items still haven't shipped. When I reached out to customer service, I rec... See more
Company replied
Company details
Written by the company
Bold. Creative. Distinctive. We’re a game-changing incubator of niche beauty brands dedicated to developing premium skin care for unique humans with integrity.
Contact info
Carretera de Malgrat, 20, Nave 10, 17300, Girona, Spain
- 872 23 51 25
- question@nichebeautylab.com
- nichebeautylab.com
3.3
Average
772 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good day
Good day! I’d like to write you a review expressing my gratitude for the fast delivery of the package. I’m delighted with the foam cleanser from Transparent Lab - it has an incredible texture and scent. For my problematic and sensitive skin, it’s a perfect match! Special thanks for the discounts and the opportunity to purchase your products. I’ll definitely be ordering again.
July 30, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hi, I'm so glad that our products are helping your skin and that you're liking them!
I look forward to seeing you on our website and hope you continue to enjoy the products.
Best regards,
An amazing company
I've been a customer for a long time and will remain loyal because of its amazing products and most important - the best customer support I have come across so far. They are super friendly, respond very quickly and what matters most, they actually read what the customer has written and reply meaningfully, not with some scripted nonsense. And ship very fast, which also makes me a satisfied customer
July 22, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Thank you very much for your comment, we hope you enjoy your time with us for a long time! NICHER family, always! ❤️
Great Skincare
I like the products a lot, they really help my skin. Support is also great. I recommend.
July 22, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hi Sabrina! Thank you so much, we are glad that the products are helping your skin. Have a great day! :)
So happy that Niche beauty lab is in…
So happy that Niche beauty lab is in Europe. Transparency, wonderful potent formulas for everyone's concern. So easy to communicate for advice all the time.
July 20, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hi Maria!!! Thank you very much for your comment, we hope you enjoy it for a long time with us! :))
Great products
Great products! Good, skin-friendly composition. I use it and I am very satisfied. I'm glad I found them! Customer service is fast and helpful. The only thing is that there is a long shipping time, you have to wait.
July 19, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hello Jovita
Thank you very much for your review! I'm so glad you are happy with the products and the customer service.
I'm very pleased with the products and the customer service. I'm very happy with the delivery service and the products. And also the promotional periods that can always have more delays in the preparation and delivery.
If you have any other questions, please let us know,
Greetings,
Good overall experience
Good products, quick delivery (3 days) and very helpful and fast responding customer service. Will order again
July 17, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hi Laura, Thank you so much for your feedback, we are glad you are happy with the products, delivery and service :)
All products are fantastic for my skin
All products are fantastic for my skin
Really i tried them mostly all and my whole family use it too
Thx for this brand
July 15, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hello Anja! It makes us very happy to read this kind of comments and that part of your family is already a NICHER! Have a nice day :)
The best cosmetics I have ever tried
The best cosmetics I have ever tried! I am insanely pleased with everything from the quality and price of the product to the great customer service and customer support. Thank you for your work! I can definitely say that I am your customer forever!
July 7, 2024
Unprompted review
Reply from NICHE BEAUTY LAB
Hi Daria!!! We are so happy to hear that you love the products and that they have lived up to your expectations!!! :)
overall just great
yes, the delivery process is not perfect at times. Still problems always get solved to the satisfaction of the customer. Their products are great. Talking about trust, the company fully has mine.
July 5, 2024
Unprompted review
Very satisfied
Very satisfied. The products arrived fast and the costumer service answered my question about the products very precisely
June 27, 2024
Unprompted review
The customer service is awesome
The customer service is awesome. One of the products I ordered had a bad texture. They responded immediately and we're very helpful.
June 25, 2024
Unprompted review
Would give zero stars if I could
Would give zero stars if I could. They do not deliver on time and do not refund the money. Stay away!!!
June 19, 2024
Unprompted review
Products are highly recommended
Products are highly recommended. Shipment was a little delayed, accompanied by an outstanding customer service/ support! Packet received in time, all good!
May 29, 2024
Unprompted review
Awesome customer service!
My first ordered product had a texture problem, but after I've messaged niche on Instagram they quickly answered me, helped me figure out the issue, apologized and even sent me a new product without any costs.
My experience with their customer service was awesome.
Their products also feel very nice on my skin!
Thank you again so much!
May 6, 2024
Unprompted review
great and innovative Brand
Unfortunately, I don't understand the German customers who completely fray when the order takes longer than usual. This great cosmetics company is based in Spain and it takes a while for the packages to get to DE/AT/CH. However, this has nothing to do with scam or the like! I always recommend it!
The customer support is nice and supportive, even if it sometimes takes longer (especially when there is a sale) but they always come back to you!
The only criticism: I would like changed formulations to be better communicated, as it is not clear when and what was changed!
April 24, 2024
Unprompted review
Had a problem with the adress (my…
Had a problem with the adress (my fault). Yet their team was so helpfull and fast solving my problem.
I would totally recomend It, 10/10.
Great custom service!!!
April 24, 2024
Unprompted review
Good products
had problems with the delivery and it took 3 weeks to solve it, but at the end it was ok.
March 24, 2024
Unprompted review
Best products and good customer service
I am happy that I finally found the right products for my skin.
Unfortunately, last time, I‘ve received an already opened and empty package. I’ve wrote an Email to the customer support of NICHE BEAUTY LAB and they‘ve sent me my products again within a few days. Thank you NICHE BEAUTY Team.
April 22, 2024
Unprompted review
Quick fix of damaged order
Order arrived damaged, package was soaked in oil. NBL exchanged the order in a friendly, quick and uncomplicated way!
April 10, 2024
Unprompted review
Excellent formulations and delivery
Just had my 3rd order delivered in the Uk. Excellent formulations delivered for free within the week each time, with no customs charges.
April 15, 2024
Unprompted review
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