Nightcity Clothing Reviews 

173
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting excellent materials, sturdy construction, and good workmanship. Many people are delighted with the clothing's fit and appearance, often finding items to be exactly as expected or even better than pictured. Reviewers consistently highlight the outstanding customer service, appreciating quick, polite, and helpful responses to their inquiries. However, some customers noted issues with delivery, experiencing longer shipping times than expected or significant delays. A few others also encountered order problems, such as receiving incorrect sizes, items not matching descriptions, or missing components.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality, fit, and overall... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent materials, workmanship,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing quick and hassle-free deliveries,... See more

Order

People report ambiguous experiences with order, with some customers having great experiences and receiving... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a size medium jacket and was sent a large. Despite a lot of back and forth which caused a time delay the company worked to find a reasonable solution. The suit pieces were well made and stur... See more

Company replied

Rated 4 out of 5 stars

Delivery was lowkey not great as it just didn’t come in time and no point for express shipping but product was rly good

Rated 4 out of 5 stars

A bit expensive but the quality was overall good. Zipper is kind of iffy but that’s about it in regards to cons. The fabric feels premium, the fit is great.

Rated 4 out of 5 stars

Took awhile for shipping but other than that, it came in a timely manner and the clothes are great quality. The tops are a bit smaller, and the bottoms are a bit bigger, but I was able to make it work... See more


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Fashion Designer

Written by the company

Nightcity Clothing is your city for minimalist urban-wear. Our nightcity has no borders, hence we are inspired by international fashion trends. We'd love to know how things look, feel and how you found our service. It really helps us and our community, and it only takes a few seconds to leave us a review.

Free Tracked & Insured Delivery

Written by the company

Go free over £60
Orders £60+ ship free with tracking & insurance. Delivery estimates are shown at checkout. See details: https://nightcityclothing.com/policies/shipping-policy

Contact info

10% OFF your first order

Sign up for our mailing list and we’ll email you a 10% off code.

4.1

Great

TrustScore 4 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(173)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

returns were free and easy, good experience

i found these guys through instagram, an influencer i follow was promoting their items.

they're slightly on the pricier side but i think it's worth it as my package arrived in 10 days to the UK and their returns were free and easy. i liked this since other online shops i've bought from before asked me to pay for returns which was quite annoying.

i bought 3 things and 1 was too big on me so i asked to return it. got my refund in a few days of posting the item back.

would shop again!

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Difficult to find this style of clothes, get asked all the time about where my clothes are from. Good customer service, easy to get free returns/ exchange sizes. Would recommend.

December 24, 2021
Unprompted review
Rated 3 out of 5 stars

Another AliExpress store

Everything can be bought at 50% the price from AliExpress/Taobao. Make sure to reverse Google Search all the images to get the best price.

December 24, 2021
Unprompted review
Nightcity Clothing logo

Reply from Nightcity Clothing

Hi Sharon,

Our products never actually come from marketplace websites like AliExpress, as we work directly with factories that meet our quality standards.

We ensure that our kind customers receive a reliable, predictable, and dependable service. We manage our inventory entirely privately in our own warehouses, impose stringent quality inspections and offer free no-questions-asked returns in their local countries of residence.

Our founders created Nightcity Clothing because they found it difficult to find this kind of style with mainstream retailers. Like other companies e.g. YesStyle, Princess Polly, Urban Outfitters, we don’t create our own products but instead, work with a multitude of factories (known as "fashion merchandising") and spend a lot of time and effort to curate a range of products that fit the niche and aesthetic for our customers. In this way, we recognize that somewhat similar products can be found elsewhere in online marketplaces.

We are working on including better-known labels into our range but sadly as we are a very small company just starting out, this is difficult.

Thanks for your feedback! We support your endeavors to raise awareness and help customers spend online with trust.

Kind regards,
Nightcity Clothing

Rated 5 out of 5 stars

Nightcity

Great material, stylish, comfortable, and looks like the pictures. Definitely worth buying from. I was a bit skeptical too but I’m so glad I chose to order from here!

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Love the Clothing 🥰

I’ve been on the website a couple of times and there were quite a lot of clothing to choose from, though most items are sold out it’s worth the wait! I’ve bought two tops from NightCity and the fabric are top notched, it arrive with no problems and customer service is extremely informative and helpful!

The only thing I don’t like would be the sizing as some clothing only have up to medium and not large 😭

November 14, 2021
Unprompted review
Rated 5 out of 5 stars

Exactly as shown

Great material quality, comfortable and stylish to wear, and the delivery was on time. Will shop from here again!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

First time ordering

I ordered a long brown trench coat and it looked exactly like the picture. I was worried about delivery but it was quick and simple. I will definitely order from here again.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great and I’d definitely order again

It delivered to the UK in less than 20 days which was earlier than expected. The packaging for the jacket I bought was great so there were no damages to the jacket and the size and quality were perfect.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

great clothes !

I was a little skeptical about buying this but I think it's safe to say it's a good brand , with great looking clothing. I got exactly what I hoped for and if anyone else is wondering if they should get something from there , do. It fit well , using the size calculator on their website

Good job nightcity , I'll be buying again soon

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Skinny Ribbed Zip-Up Knit…

I bought the Skinny Ribbed Zip-Up Knit Cardigan in blue , it was beautiful and exactly like the picture provided. Delivery time was 2-3 weeks.
I’d highly recommend, the quality and finish was amazing.Will definitely buy from nightcity again!

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

No need to worry …

I was a bit dubious about ordering online from a company I hadn’t heard of, but my daughter insisted she LOVED the leather jacket and had to have it. She even said she’d pay for it, so we decided to give it a go…. Well what can I say other than fabulous. Although delivery isn’t super quick, it arrived before the due date. The quality was good, but what swayed it for me was the customer service team. They replied to my queries quickly and had a personal touch, I wasn’t speaking to s robot. I felt that even if there was an issue with my order it would be sorted quickly. Keep up the good work, my daughter is already talking to her friends about your clothes.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

Shipping is fast

Shipping is fast. My order arrived like a day or two before the estimated date. The quality of the shirt was amazing. I really recommend buying from nightcity clothing!!

July 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great brand!

They're so kind! They offer great products at a reasonable price, the shipping price is super cheap. It comes pretty quick within the time they tell you, and even offer coupon codes for your purchase! I'll be buying from them again :D

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I found this brand by chance, but it fit exactly the style I was looking to buy. Honestly very good clothing, affordable, stylish, and durable. I definitely recommend this brand to anyone else like me who likes Korean/Asian fashion.

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

My coat purchase

The coat that I had purchased was very comfortable, very light to hold and overall great design! I would for sure make another purchase here!

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing products, i bought i beautiful pair of earrings they are really nice and don't irritate my ears at all. Great delivery service aswell!

June 26, 2021
Unprompted review

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