Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently highlight the quick and efficient delivery service, with numerous reports of next-day arrivals. People often find the products to be of good quality, and several consumers appreciate the positive overall service and communication, noting that support can resolve issues effectively. However, some customers also noted significant problems with orders not being delivered or tracking information not updating. Many people reported difficulties reaching customer support, experiencing unresponsiveness, or receiving unhelpful replies when issues arose. Additionally, a few consumers expressed dissatisfaction with product quality, citing issues like poor taste or items not meeting expectations.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast delivery times, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as "best service I've had" and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀 2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispen... See more

Rated 5 out of 5 stars

I found this site as my usually street person have let me down so much and hate waiting around.. I was skeptical as saw mixed reviews about delivery etc, I contacted the support staff and they were am... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(198)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing taste

Amazing taste, no weird aftertaste, and quick effects make them an absolute must-try

June 22, 2023
Nila logo

Reply from Nila

Hi Rob, thanks for your positive feedback! We're delighted you had a great experience. Feel free to share any thoughts or suggestions you might have. 😀

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look