Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently highlight the quick and efficient delivery service, with numerous reports of next-day arrivals. People often find the products to be of good quality, and several consumers appreciate the positive overall service and communication, noting that support can resolve issues effectively. However, some customers also noted significant problems with orders not being delivered or tracking information not updating. Many people reported difficulties reaching customer support, experiencing unresponsiveness, or receiving unhelpful replies when issues arose. Additionally, a few consumers expressed dissatisfaction with product quality, citing issues like poor taste or items not meeting expectations.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast delivery times, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as "best service I've had" and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀 2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispen... See more

Rated 5 out of 5 stars

I found this site as my usually street person have let me down so much and hate waiting around.. I was skeptical as saw mixed reviews about delivery etc, I contacted the support staff and they were am... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(198)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Weekends delivery

Made a couple of orders for me and my friends on Friday just wondering when they would be delivered

September 1, 2024
Unprompted review
Rated 4 out of 5 stars

Was skeptical at first but was worth…

Was skeptical at first but was worth taking the plunge. Vape product i ordered is excellent, quality of the herb is questionable but it weighs up and delivery is prompt and discreet. nice.

August 20, 2024
Unprompted review
Rated 3 out of 5 stars

Hoping for a prompt response, NOT A REVIEW

Hoping for a quick resolution to my order which was paid by crypto, which payment had gone through but order did not proceed past that page and now I have no pending delivery.

This isn’t a review but will updated when I’ve got the chance to communicate with the team behind Nila and get this issue sorted

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Legit.

I was so very sceptical at first, you always hear of scammers and other horror stories. I am so pleased to say, after my first order. These guys are legit

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Easiest 5*, will go above and beyond

Nothing but a 5* review, will say first time buying from them, used BTC and misplaced a number due to this order didn’t go through but money did. They could’ve took the money and said nothing, but not only did they reply helping they made the order for me, came next day and top quality product, will be buying more!

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers!!!

I have ordered once, never received it and I wrote despite been promised to get a replacement, well, you guessed it - never got one. On top of that, after using this website were a few attempts from unknown e-commerce platforms to use my card details …my bank stopped it. So, in short - seems like a nice and kinda legit website, but would advise you not to try!

June 5, 2024
Unprompted review
Nila logo

Reply from Nila

Your original parcel, as well as the replacement, has been delivered to your address. The tracking numbers are as follows:

MZ212121222GB
MZ211427784GB

It seems unfair to accuse us of scamming three weeks after you received your second parcel. Additionally, there is no risk of data leakage with direct bank transfers, as we only have your name and the amount of money sent.

Rated 4 out of 5 stars

First order was fine

First order was fine, second the payment has gone through but the order has not. No reply all day from customer service, unacceptable that i don’t get any reply from them (second day).
Like I said first order was smooth as butter, but the second feels like they take my money but don’t care.

Update I got a reply so moved it up to 4 star.. fairs fair..

July 18, 2024
Unprompted review
Nila logo

Reply from Nila

I'm sure your order has been processed. All payments are checked by an automated system. If it missed your payment, please let us know as soon as possible.

Thank you.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Came within 36 hours and great quality vape pen. Also gave me a free pack of gummies which was a very welcome surprise and tasted delicious and did the job. Will definitely be ordering from here long term.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

They are absolutely not relaible

They are absolutely not reliable! Whats the point of haveing good buds when you have to wait a whole week to get and when you message their supoort team, it takes 2 days for them to reply to you. Absolute nightmare! If you are in urgent need, they are not the one for you. They will fail you.

June 19, 2024
Unprompted review
Nila logo

Reply from Nila

Your order may have been processed over the weekend, which could have caused a delay. However, according to our records, you received your parcel as expected.

Rated 2 out of 5 stars

Liquid is incredibly dark

Liquid is incredibly darker than on the website and package took almost a week to arrive with no contact from customer support. Tastes off as well

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Updated review

Did an earlier post when my package didn’t arrive . Fair play they did get back to me and there was a problem with postage . Now been rectified so giving 5 stars

May 27, 2024
Unprompted review
Nila logo

Reply from Nila

Hello!

Our Instagram account is still active, and we are operating as usual. Please email us directly or contact us through Instagram to resolve your issue.

Best regards,
Nila

Rated 1 out of 5 stars

Royal mail hasn't recieved my order

I'm having the same issue as other people, my order's been stuck on expected for ages and I've emailed them twice with no reply. Hopefully this is sorted out soon.

May 23, 2024
Unprompted review
Nila logo

Reply from Nila

We apologize for the delay with your order. Please email your order number to info@nila.bz or contact us on Instagram so we can assist you further.

Rated 5 out of 5 stars

Was disappointed with my second order and Nila kindly replaced product

Great product and fantastic customer service will be back for third time

May 24, 2024
Unprompted review
Nila logo

Reply from Nila

Hi,

We do not have a record of you contacting our support panel. Could you please reach out to us as soon as possible and include your order number and pictures of the cart? This will help us send out your replacement promptly.

Thank you.

Rated 4 out of 5 stars

Ordered 3 times already

Ordered 3 times already. Flower is very good quality, same with gummies. Vape pen was good but oil was getting out. Maybe is because I kept it too long in my tight pocket. Lucky I had black trousers. Contacted customer service but they didn’t answer. I’ve ordered the different one with swapable cartridges but it came yday 1/3 empty. Waiting for response now.

April 4, 2024
Unprompted review

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