Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more
Company replied
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At Nila, we believe in honesty, simplicity and transparency.
85 Brick Lane, E1 6QL, London, United Kingdom
No recent history of asking for reviews
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Replied to 16% of negative reviews
Typically replies within 2 weeks
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Made a couple of orders for me and my friends on Friday just wondering when they would be delivered
Was skeptical at first but was worth taking the plunge. Vape product i ordered is excellent, quality of the herb is questionable but it weighs up and delivery is prompt and discreet. nice.
Hoping for a quick resolution to my order which was paid by crypto, which payment had gone through but order did not proceed past that page and now I have no pending delivery.
This isn’t a review but will updated when I’ve got the chance to communicate with the team behind Nila and get this issue sorted
I was so very sceptical at first, you always hear of scammers and other horror stories. I am so pleased to say, after my first order. These guys are legit
Nothing but a 5* review, will say first time buying from them, used BTC and misplaced a number due to this order didn’t go through but money did. They could’ve took the money and said nothing, but not only did they reply helping they made the order for me, came next day and top quality product, will be buying more!
I have ordered once, never received it and I wrote despite been promised to get a replacement, well, you guessed it - never got one. On top of that, after using this website were a few attempts from unknown e-commerce platforms to use my card details …my bank stopped it. So, in short - seems like a nice and kinda legit website, but would advise you not to try!

Reply from Nila
First order was fine, second the payment has gone through but the order has not. No reply all day from customer service, unacceptable that i don’t get any reply from them (second day).
Like I said first order was smooth as butter, but the second feels like they take my money but don’t care.
Update I got a reply so moved it up to 4 star.. fairs fair..

Reply from Nila
Amazing experience. Came within 36 hours and great quality vape pen. Also gave me a free pack of gummies which was a very welcome surprise and tasted delicious and did the job. Will definitely be ordering from here long term.
They are absolutely not reliable! Whats the point of haveing good buds when you have to wait a whole week to get and when you message their supoort team, it takes 2 days for them to reply to you. Absolute nightmare! If you are in urgent need, they are not the one for you. They will fail you.

Reply from Nila
Amazing came very fast and gave me extra gummies,definitely recommend 10/10
Absolutely fantastic company. Ordered in the morning and came the next day. Never had a fault with the product. Highly recommend 👍
Great site easy to navigate discreet packaging 10/10
Liquid is incredibly darker than on the website and package took almost a week to arrive with no contact from customer support. Tastes off as well
Did an earlier post when my package didn’t arrive . Fair play they did get back to me and there was a problem with postage . Now been rectified so giving 5 stars

Reply from Nila
I'm having the same issue as other people, my order's been stuck on expected for ages and I've emailed them twice with no reply. Hopefully this is sorted out soon.

Reply from Nila
Great product and fantastic customer service will be back for third time

Reply from Nila
I made a error on the address and they rectified it quickly great customer service quick delivery and great product will be buying one of everything next time.
Fast Delivery but the battery stopped working properly and the liquid burnt but nika replied and sent me a replacement straight away.
Ordered 3 times already. Flower is very good quality, same with gummies. Vape pen was good but oil was getting out. Maybe is because I kept it too long in my tight pocket. Lucky I had black trousers. Contacted customer service but they didn’t answer. I’ve ordered the different one with swapable cartridges but it came yday 1/3 empty. Waiting for response now.
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