Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently highlight the quick and efficient delivery service, with numerous reports of next-day arrivals. People often find the products to be of good quality, and several consumers appreciate the positive overall service and communication, noting that support can resolve issues effectively. However, some customers also noted significant problems with orders not being delivered or tracking information not updating. Many people reported difficulties reaching customer support, experiencing unresponsiveness, or receiving unhelpful replies when issues arose. Additionally, a few consumers expressed dissatisfaction with product quality, citing issues like poor taste or items not meeting expectations.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast delivery times, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as "best service I've had" and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀 2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispen... See more

Rated 5 out of 5 stars

I found this site as my usually street person have let me down so much and hate waiting around.. I was skeptical as saw mixed reviews about delivery etc, I contacted the support staff and they were am... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(198)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Frustrating Price Hikes & Misleading Discounts – Losing Faith in Nila

I’ve been a loyal Nila customer for a while, and I’ve even recommended them to at least 10 people who now buy regularly—some almost every week. But with the way things are going, I can’t keep justifying my loyalty.

When I first started buying the shake, it was £40. Within a month, the price shot up to £70—an absolutely ridiculous increase in such a short time. Then there was the so-called "sale." I added products to my basket one day at a lower price, only to find them back up to £70 the next day. How is that fair? On top of that, the website falsely inflates "original" prices to make discounts seem bigger—listing something at £90, then acting like £65 is a bargain when it was never £90 to begin with.

A vape that lasts less than a week for £60? And that's supposed to be the sale price? Come on. It’s getting harder and harder to justify spending money here when prices seem to be pulled out of thin air.

Today was the final straw. I went to place an order for three bags of shake, only to find the price jacked up again. I’ve spent a lot with Nila over the last few months, but at this rate, it’s just not sustainable. You need to focus on quality over quantity of clients—because loyal, frequent customers won’t stick around if they feel ripped off.

Maybe spend less on fancy packaging if it means reducing costs for customers. And if you’re going to have a sale, email people about it so they actually have a chance to benefit. You have competitors—don’t get lazy. People aren’t stupid, and in this economy, no one has money to waste. If this pricing nonsense continues, I’ll be taking my business elsewhere.

March 23, 2025
Unprompted review
Nila logo

Reply from Nila

Dear Client,

We have been working hard to improve our service since early this year and we hope that your feedback shows our company is better now. ❤️

Best regards,
The Nila Family

Rated 1 out of 5 stars

Title fight

The z33 at £30 is awesome, creamy Z terps with some dank gelato in the back, flowers are light/dark green with some tinges of blue from the gelato, dried and cured great, looks soil grown, now that it's back up to 55 I'm not so sure

The yikes has a damp note and taste, think it was packaged with a lil too much moisture, zface has good effects and bud structure but very muted and not that strong, same with the ice cream cake, think theyre hydroponic grown, deffinitely needs to be cheaper or better quality, not smoking the rest of the yikes

Quite unimpressed, they're only charging this much because they know people will pay it if they have no other option, thankfully we do though

Really makes no sense because they could sell ten times more if they weren't overcharging, I don't mind paying £60/8th if it's good but its not, maybe it's just london prices

2 star, would highly reccomened you use a better dispensary these people would rather hold onto their bud for months just to sell it at their prices, which at that point it smells fermented and in the case of the yikes it smells damp and mouldy, doubt they'll be refunding or removing it from the store which tells you a lot, 1 star actually

March 19, 2025
Unprompted review
Nila logo

Reply from Nila

Dear Client,

We have been working hard to improve our service since early this year and we hope that your feedback shows our company is better now. ❤️

Best regards,
The Nila Family

Rated 5 out of 5 stars

Great choice

Great choice, great price, awesome support and fast delivery. Found a sticker with QR and it made my weekend in London even better than expected.

March 10, 2025
Unprompted review
Rated 3 out of 5 stars

Great service

Great service, just got abit to expensive for me now. Hopefully they go back to their competitive ways.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

WARNING 100% CBD

100% cbd, ordered a pre roll as I was skeptical and it is all cbd i have been involved in the hemp industry for a long time and could smell it the second I opened it, I then broke down the pre roll to see if it was a mix and it is all 100% cbd, showed >0.2 on cheap thc tester

January 29, 2025
Unprompted review
Nila logo

Reply from Nila

Thank you for your feedback. It sounds like this may have been from an older batch. Please feel free to reach out to us at info@nila.bz, and we’ll be happy to offer a replacement.

Best regards,
The Nila Team

Rated 3 out of 5 stars

Now to costly

The lowest choise being ami at 40 is rubbish now. Was obviously much better when 20, but not always expecting that kind of price, needs to at least be 1 bud at 30. Don't even use nila anymore compared to when was cheaper unfortunately.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Great. Easy to order, you pay with bitcoin or bank transfer. If you order before 3pm, you are likely to receive your order the next day, latest 48hrs, the tracking is helpful to. Nice quality product, discreet packaging and responsive when I contacted them, which was once. Recommend.

December 20, 2024
Unprompted review
Rated 3 out of 5 stars

Recommended by a friend

Payment has now been confirmed, after a few days of back and forth, still waiting on package, unsure whether i will use again, but the support portal did eventually pull through for me.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Cool

Great service never mind my previous review, all though there’s not much support. You can trust speedy delivery.

Thanks guys

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve ordered many times always been…

I’ve ordered many times always been brilliant and arrived quickly. I’ve got an issue at the moment because I’ve accidentally paid into one of their previous accounts and it’s the weekend so I have no idea whether my order will arrive or my money is lost, hopefully they will contact me on Monday. (31229)

November 30, 2024
Unprompted review
Rated 3 out of 5 stars

Cartridges work but keep leaking.

I bought two cartridges (mimosa and uplift) and they've been pretty good. Quite long lasting and gives the desired effect, however I've noticed that both of my cartridges have begun to leak after a while. I don't know if it's my fault since this is my first time vaping, but both of mine started leaking and getting on my fingers and in my mouth. Plus my uplift cartridge keeps getting clogged. Also burn my throat sometimes but that might just be because I'm not used to vaping.

October 9, 2024
Unprompted review
Rated 3 out of 5 stars

So-so

Product is great, leaves you feeling chill and tastes quite nice, not bad for the price however the 'next day delivery' is 50/50 regardless if you order it before the cut off. Just an heads up.

October 18, 2024
Unprompted review
Rated 3 out of 5 stars

Ordered 115£ worth products with btc

Ordered 115£ worth products with btc, didn’t pay attention that payment took small fee. Order failed after 3 hours of pending status because it was around 1 £ less btc then system expected.my btcs are gone but order is not placed. Waiting for customer support all day, hope they will resolve it. Btw its my first time ordering it from nila, hoping for good experience and help from customer support.
Ofc Review stars will rise accordingly.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend highly enough

Couldn't recommend highly enough - top service, great products, fast delivery. I was very sceptical, but not only did my parcel arrive, it was there the next day. I will 100% be using them again. Thank you!

October 14, 2024
Unprompted review
Rated 2 out of 5 stars

Dry, Smells sprayed, under weighed.

Ordered from them on saturday but it was abit late so I understand why it was shipped sunday, and then came on tuesday which isnt to bad. I ordered 28g of the shake which came to about £120 which was pretty good, but £120 for what, to be under weighed and the bud is so dry, it smells banging, but it is almost as if the bud is sprayed. I dont like this. I ordered previously before and I rather enjoyed thay. The smoke isnt even enjoyable.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Broken Parts and Neglecting Costumer

Came the cartridges broken once, sent a replacement 3 days later after throwing the old ones, new one also broken, attached new pictures, with the different broken parts, and they are calling me a liar, this is my opinion so far and the support you can expect here.

UPDATE - 1 week later and still don't want to replaced what it came broken, still denying everything...

August 30, 2024
Unprompted review
Nila logo

Reply from Nila

Dear Client,

We have been working hard to improve our service since last year, and we hope that your feedback demonstrates that our company is now better. ❤️

Best regards,
The Nila Family

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look