Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowe... See more
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See what reviewers are saying
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... See more
The 2nd customer service officer was really great helpful and customer oriented than the 1st officer. Without her help, I don’t think I will purchase from your shop. Meanwhile, I tried the products a... See more
I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Bas... See more
3.2
Average
102 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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SCAM company pretend to be HK company with high price things and you can only return price at your own cost to US
Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowest mailing. And for return, HK post is not taking any US mail, so you can either accept it or just send back by FEDEX in a 200USD shipment cost. For the returning they only give you a US address and with nothing else. It's so misleading and such a scam.
June 15, 2026
Unprompted review
Clean Packing
The packing was neat and tidy but it would be greater if the shipment could have been made faster.
May 6, 2026
Unprompted review
They are defrauding customers
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week, they delivered in three weeks.. Use it on your own risk. I have rejected to accept the courier as directed by their customer service. Hope they will refund the amount.
Almost everything is available in Medimart and local Hong Kong stores so please order from there. Also better to touch and feel if its a medical equipment.
May 16, 2026
Unprompted review
No delivery + No Customer Service response
Waiting more than 20 days for delivery. Customer Service does not reply very often. Would avoid this company for international shipments.
May 5, 2026
Unprompted review
Reply from NineLife Hong Kong
Hi Craig,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
Unexplained delays - terrible customer service
Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”.
Terrible service.
April 11, 2026
Unprompted review
Reply from NineLife Hong Kong
Hi David,
We regret the delay in your order delivery. A refund has been processed and an email has been sent to your registered email ID. I kindly request that you continue corresponding with me on the same email thread for any further updates.
Thank you for your understanding.
Regards
NineLife
Grounding Sheet is really something!
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems better too! Now, I think I can't sleep without it!
February 4, 2026
Unprompted review
Responsiveness
Quick response to the order and follow-up updates on the progress of the delivery
December 12, 2025
Unprompted review
The process of ordering and tracking…
The process of ordering and tracking the delivery was very easy and transparent. The item i purchased was delivered on time. I will use this service again and recommend to others.
November 28, 2025
Unprompted review
Purchase of Saffron
Everything step is smooth but it takes a bit long to receive the order.
November 3, 2025
Unprompted review
Package is good
November 4, 2025
Unprompted review
Not a Hong Kong company
Ordered a product. Taking over a month to deliver. Not a difficult product to ship (vitamins) and there is no issue on customs etc.
No reasons given and poor communication overall. I believe that the company is based in India which reflects that this is NOT a Hong Kong company
Look forward to hearing from you on this message stream. If you are that confident - you should have nothing to hide
The fact that i have received no email, despite your response, reflects my original position
September 25, 2025
Unprompted review
Reply from NineLife Hong Kong
Hi Banter,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated. I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
Product arrived in good condition and…
Product arrived in good condition and as described. Took longer than expected for transport
August 20, 2025
Unprompted review
Transparent delivery tracking.
August 19, 2025
Unprompted review
Good delivery as scheduled
Good delivery as scheduled. Good response with customer service.
May 23, 2025
Unprompted review
Great service to source US products
Great service to source US products; efficient delivery via HK Post.
May 20, 2025
Unprompted review
I thought the delivery took a little…
I thought the delivery took a little longer than anticipated!
April 7, 2025
Unprompted review
The service was fast and smooth
March 13, 2025
Unprompted review
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