Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowe... See more
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See what reviewers are saying
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... See more
The 2nd customer service officer was really great helpful and customer oriented than the 1st officer. Without her help, I don’t think I will purchase from your shop. Meanwhile, I tried the products a... See more
I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Bas... See more
3.3
Average
103 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was told that my credit card was…
I was told that my credit card was declined but it wasn't and i called to confirm that i would get my order and I did. I already recommended your store to another friend who was looking to purchase miracle fruit in hong kong.
November 27, 2023
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
Thank you so much for the kind words and for recommending us to your friends. Your words made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)"
Regards,
Swapnil
Delivery Problems
Sadly the address I mentioned during the order was cut and so there were some issues when delivering the parcel!
Other than this, all was good!
Best regards
Stefan Hobi
December 19, 2023
Unprompted review
Reply from NineLife Hong Kong
Hi Stefan,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
What’s with the lying?
My order keeps getting canceled upon ‘my request’, which is just not true. If for a reason you have to cancel my order (because it is out of stock or something). Just tell me, stop lying about it.
August 13, 2023
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Communication is on a timely manners!
May 1, 2023
Unprompted review
response is quick once I inquire
response is quick once I inquire, but the delivery took too long. The tracking system not too effective which makes buyer anxious of the delivery.
February 22, 2023
Unprompted review
Hot sauce purchase
On one side .. good shopping experience on the other the packing was not that good - as one of the bottles broke .. but that can happen unfortunatly
February 14, 2023
Unprompted review
fast delivery by DHL
fast delivery by DH, Packaging well no damaged for the salts.
January 4, 2023
Unprompted review
Personal and fast responses to…
Personal and fast responses to questions
Updated regularly. Goods arrived quickly.
January 3, 2023
Unprompted review
Pretty quick response
December 19, 2022
Unprompted review
The product came in a well packaged…
The product came in a well packaged cartoon box fully protected. There was also adequate notice about the delivery of the goods.
November 7, 2022
Unprompted review
The shipping takes too long and the…
The shipping takes too long and the order was broken up into separate shipments.I would only recommend IF you have the time and patience to wait for your items.
October 31, 2022
Unprompted review
Reply from NineLife Hong Kong
Hi Virginia,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Good
Good customer service, but the shipment took too long (the purchased product was missing)
October 31, 2022
Unprompted review
Good product
The 2nd customer service officer was really great helpful and customer oriented than the 1st officer. Without her help, I don’t think I will purchase from your shop.
Meanwhile, I tried the products and its germination rate is goood.
October 1, 2022
Unprompted review
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