Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowe... See more
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See what reviewers are saying
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... See more
The 2nd customer service officer was really great helpful and customer oriented than the 1st officer. Without her help, I don’t think I will purchase from your shop. Meanwhile, I tried the products a... See more
I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Bas... See more
3.2
Average
102 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
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Took quite a while to arrive but I did…
Took quite a while to arrive but I did receive what I ordered. This is NOT a fake site. Use it when you need something that you can’t get locally but reminder it may take weeks for it to arrive.
December 13, 2024
Unprompted review
Absolute scam
Absolute scam. I placed 2 order and none have arrived. I received an email stating that one of the package had been delivered yet I never did receive it. I sent email asking for ETA for both orders and no reply received. They should shut down this website.
December 10, 2024
Unprompted review
Reply from NineLife Hong Kong
Hi Carmen,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Price was not cheap but everything else…
Price was not cheap but everything else was smooth
December 9, 2024
Unprompted review
SCAM ALERT
Further to my previous posts re that this company NineLife, is fraudulent, they have since provided me with a number to call. EVERYBODY who wants the truth please try calling this number because it will NOT connect you to a NineLife customer service agent.
Do NOT, I repeat, do not buy anything from this website. They are scammers and the authorities need to be alerted.
Below is their recent email to me with a telephone number in Hong Kong for follow up of my order that has been undelivered for ONE YEAR. I know they are scammers, but just for a laugh, I called the number they provided, and as usual, it does not connect to their offices.
Following is the email I received:
Dear Customer,
Below is the contact number you can connect with us.
+85230016399
Best regards,
Swapnil
WeCare
NineLife
December 4, 2024
Unprompted review
Reply from NineLife Hong Kong
Hi Luv,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
Vidisha
My first experience with NineLife
Delivery took long time, and I called the customer service once 2 weeks after I placed the order, customer service replied that it took 3 weeks for the order and I keep on receiving email on delivery. Finally I got the order in good condition and realize that the order was shipped from other country, so that's more make sense why it took long for the delivery, I am satified on the service, thank you and I will order again from you.
October 30, 2024
Unprompted review
i think this is a fraud
i think this is a fraud, they have high priced products that turns out are not in stock. Order 456063820 has not been shipped in over 3 weeks and they are now igoring my emails
October 9, 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received more orders, impacting your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Don't buy from this site!
All I can think of is this is a fraudulent site. I ordered and paid for the products on Sept 4 and received a shipping notification a few days later. It's now September 20 and the product has not progressed passed the city of origin. The DHL site also looks like fake site. Worst yet, I'm getting a funny email asking for additional payment for shipping. Should have done more due diligent on the site before paying.
September 4, 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
It doesn't even worth a star
It doesn't even worth a star. HUGE SCAM.
Took long time of the status of update of the good. Then i cannot even check the tracking ID on DHL. Everytime the emails are in different email addresses that are not the official name. Plus, it scammed me on paying extra delivery fee on DHL and ended up it went to a random acct that costed me more than 2000 Euros. SCAM!
August 23, 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
I would like to inform you that the spam email is not from our company.
We are unable to trace an order corresponding to the provided details. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Really disappointing experience with NineLife
I ordered a multi pack including a Body Glide anti Chafing stick and Skin Glide cream in May 2024 and in August I'm still awaiting the anti Chafing stick despite assurances from Ninelife that they'd rectify.
May 15, 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Easy to find products and easy to buy…
Easy to find products and easy to buy to get delivered to hk
August 26, 2024
Unprompted review
Good quality product
Good quality product. Took some time to arrive but pleased with the purchase.
July 12, 2024
Unprompted review
Simple procedures
Products arrived as described. Purchase process was simple to follow.
July 2, 2024
Unprompted review
Do not recommend this site at all
Do not recommend this site at all. They sent an Order Confirmation email on 4th May, and then email with Shipment update on 13th May with Tracking no.
Emailed them on 27th May for shipment status, no response after 3 days. Up to now now (30th May), I still haven't receive the parcel.
May 30, 2024
Unprompted review
Reply from NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Ninelife is a scam
I ordered an electronic counter on 3/Feb. They informed me the product I ordered is not available on 13/Feb. Ask me if I can accept another similar product. I replied them yes and tell them to go ahead to send it to me. Then they acknowledged my reply on 18/Feb. After that they didn't send me the counter and didn't reply my email. Please do not buy things from them. It is a scam.
February 3, 2024
Unprompted review
Reply from NineLife Hong Kong
Hi Dominic,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
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