NIO Cocktails Reviews 

1,625
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and taste of the cocktails, often comparing them to freshly made bar-served drinks. Many people appreciate the wide product range, finding them perfect for personal enjoyment and thoughtful gifts. The ordering process is easy, with prompt service and efficient delivery, complemented by helpful and responsive customer service. However, some people mentioned delivery issues like damaged items or missing orders, often due to courier problems. A few also found customer service unresponsive or incorrect, and some noted gift packaging lacked clear product labels.

What people talk about most

Product

Customers express delight with the product, often describing the cocktails as a real treat that taste freshly... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing issues such as damaged packages,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the cocktails taste... See more

Order

People report positive experiences with the ordering process, finding it easy and simple to place orders for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more

Rated 5 out of 5 stars

Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more

Company replied

Rated 5 out of 5 stars

Apart from the fact these are amazing quality cocktails which I've ordered a few times now for myself and gifts my last delivery arrived damaged, but one quick email to the company resulted in a promp... See more


Company details

  1. Beverage Distributor

About NIO Cocktails

Written by the company

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,625)

195 reviews in the last 12 months

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Rated 3 out of 5 stars

2 out of 3 ok ish

The cocktails were great and well received. I ordered 3 sets at the same time, 2 arrived without drama and reasonably promptly, the third didn’t arrive for a further 2 weeks and the box was damaged. A shame. It’s kind of tarnished my experience and put me off any further orders.

December 11, 2024
Rated 1 out of 5 stars

Truly appalling customer service

Truly appalling customer service. The boxes I ordered for two presents came unlabelled and all three had identical bar codes despite ordering different things for different recipients. Nio instructed me to open the boxes to help them work out what they had sent me, which meant breaking the seals. I explained I could not give them as presents once opened and proceeded in good faith. Now they tell me they will not replace e or refund despite the fact that I have missed both birthdays and have wasted so much time taking and sending them photos and engaging in a lengthy email correspondence (in which they profusely apologised, promised they would sort, and now say they won’t). Be warned!

October 1, 2025
Unprompted review
NIO Cocktails logo

Reply from NIO Cocktails

Hi Katie,

We're sorry to hear that you're unhappy with your experience, and we do appreciate you taking the time to share your feedback.

To clarify, your order was fulfilled correctly, and the cocktail boxes arrived in perfect condition. The items you received matched your order exactly, and no damage was reported. Our team asked for photos to verify this and responded accordingly based on what was shared.

Our cocktail boxes are intentionally designed with minimal branding to make them suitable for gifting. The stickers are made to be carefully peeled back and resealed for situations exactly like yours, where a customer may need to identify the contents without compromising presentation. We understand that in this case once peeled, you felt the boxes were no longer suitable as gifts after opening, but this was a personal decision rather than an error on our part.

As per our policy, we offered the option to return the products for a refund, with the return cost covered by the customer, which is standard practice when there is no fault with the items.

We’re genuinely sorry that this experience didn’t meet your expectations, and your feedback has been passed on to the team for review as we continue working to improve our customer experience.

Rated 5 out of 5 stars

Well deserved EOW treat

Great selection and always select new ones as a “Friday Night ritual test” 👍

September 26, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you enjoy our selection and your Friday night ritual! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Real value for money for premium cocktails

Great reliable products….easy to order and timely delivery

September 26, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you find our products reliable and easy to order, and that our delivery is timely. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy enough purchasing experience..

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course!
Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky Sour and Gin Gimlet. Pretty good communication via email and hey presto a few days later they’re delivered to my doorstep.
Easy to dispense in what is innovative packaging although a pair of scissors is better than trying to tear which never quite went to plan.

September 24, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that ordering was easy and delivery was prompt! We appreciate your feedback regarding the packaging; scissors are indeed helpful. We're glad you and your children enjoyed the cocktails. Thanks for your review!

Rated 5 out of 5 stars

We really love NIO cocktails

We really love NIO cocktails . They were delivered to our door in prefect shape and they are sophisticated cocktails that our friends love equally .
Simple to pour ( Needs Ice Only ) , they are quick and easy to enjoy !

September 24, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you and your friends love our sophisticated cocktails and appreciate their convenient delivery and ease of enjoyment. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

These are definitely 'bar quality' cocktails…

These are definitely 'bar quality' cocktails; wide selection, easy to order, prompt delivery, fair price. Customer service is great too. What more could you ask for?

September 23, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you enjoyed our wide selection, prompt delivery, and fair prices. It's great to know our cocktails are bar quality and our customer service is helpful. Thanks for your positive feedback!

Rated 1 out of 5 stars

Nio letterbox gift undelivered twice!

Purchased a box of cocktails as a ‘letterbox gift’ to be delivered to my nephew’s flat. Evri dumped the box on the pavement of the busy street outside the apartment block instead of putting it safely into the letterbox: unsurprisingly the parcel was not received. Nio explained that this is very unusual and I could either have my money back or they would resend. Decided to resend ensuring I clicked on the ‘letterbox delivery’ option on Evri App but the same thing happened again. This time Nio refused to help: no refund no help. So it’s been a complete waste of my time and money and my nephew is still without a gift. Very sad. I will never use this company again.

September 21, 2025
Rated 5 out of 5 stars

Great cocktails

We were given NIO cocktails as a Christmas present last year and enjoyed them so much decided to buy some for a Christmas present this year. Prompt delivery.

September 21, 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that you enjoyed our cocktails so much last year that you decided to share them as a Christmas gift this year! We appreciate your repeat business and are glad you received prompt delivery.

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