It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more
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Review summary
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I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more
Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more
Company replied
Apart from the fact these are amazing quality cocktails which I've ordered a few times now for myself and gifts my last delivery arrived damaged, but one quick email to the company resulted in a promp... See more
Company details
About NIO Cocktails
Written by the company
NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door.
Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration.
DISCOVER NIO
Contact info
United Kingdom
- hello@nio-cocktails.com
- niococktails.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 2 weeks
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Package secure with complete order and…
Package secure with complete order and the product needs no words amazing
September 21, 2025
Reply from NIO Cocktails
We're happy to hear that your order arrived securely and complete! Thank you for the positive feedback; we appreciate you sharing your experience.
emails getting ignored.
Delivery was quick and they have a wide selection of cocktails however the customer service leaves much to be desired.
I have tried to initiate the refund process (nothing wrong with the product it is just no longer needed). They responded straight away at first however it has now been 4 days since I asked for the process to start and I have had no further contact. I have now sent 3 unanswered emails. Considering you only have a week from delivery to ask for a refund you would think they would have a better process in place. They are now just ignoring me. I would not recommend based on the customer service.
Edit - it has now been a week since I requested the refund process to start and they are still refusing to progress it, basically meaning they are refusing my refund as the only way to return the product is through them organising it. I keep getting emails saying that they will and then they do nothing. Do not use this company.
September 21, 2025
Unprompted review
Prompt delivery- gorgeous cocktails
Prompt delivery- gorgeous cocktails. Swift reply to my query . As always , good shopping experience
September 18, 2025
Reply from NIO Cocktails
We're happy to hear that you received prompt delivery and found the cocktails gorgeous! We appreciate your kind words about our swift reply and your shopping experience.
Not only are the cocktails fabulous…
Not only are the cocktails fabulous (husbands opinion, he was gifted for birthday), but as the purchaser I absolutely applaud their customer service. My first package was damaged in the post, and it was replaced immediately- by a genuinely friendly caring customer service agent. Best customer service ANYWHERE! and as I said my husband says the cocktails are spectacular. 5 stars and then some from us!
September 5, 2025
Reply from NIO Cocktails
We're happy to hear that your husband enjoyed the cocktails! We appreciate your kind words regarding our customer service. It's great to know we could quickly resolve the issue with the damaged package. Thank you for the wonderful feedback!
Arrived Damaged no response to request to send another
My cocktail box arrived with one Negroni cocktail damaged and leaking thus ruining the whole box and stinking out my office, I immediately emailed the company and they have not responded - very disappointed this could happen and the lack of communication - In your response below you say you have not received the 2 emails I sent = so I have sent it a 3rd time - perhaps you will now respond?
September 23, 2025
Unprompted review
Reply from NIO Cocktails
Hi Victoria,
Thank you for your feedback, and we're very sorry to hear about the condition your order arrived in, as well as the frustration caused by the delay in getting it resolved.
Just to update you, this issue has now been resolved and a replacement for the damaged cocktail box has been sent out.
We’ve checked our system thoroughly, and unfortunately, we did not receive your initial email regarding the damage. We're not sure what may have gone wrong there, but once we received your review and the order details, we were able to locate your order and take action immediately.
We sincerely apologise for the inconvenience and for the delay in resolving this for you. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Love their margaritas
Love their margaritas though they are a little pricey I can't help myself returning to buy more. I like that you get the rewards with some money off for the next purchase.
August 19, 2025
Reply from NIO Cocktails
We're glad you enjoy our margaritas and appreciate your feedback regarding the price. We're happy to hear that you are taking advantage of our rewards program!
Reply from NIO Cocktails
We are happy to hear that you were pleased with our communication, updates, and delivery service. Thank you for your positive feedback!
General review This company Offer great products and a…
This company Offer great products and a fantastic delivery service , they keep you fully informed at every stage when your order has been placed, if you select from the special offers you can get some very good deals.
September 20, 2025
Unprompted review
Reply from NIO Cocktails
We're happy to hear that you had a fantastic experience with our products and delivery service. It's great to know you were fully informed throughout the order process and could take advantage of our special offers. Thank you for your positive feedback!
Great product customer service sucks
Update - just received an email saying that as my issue wasn't isolated they will reinstate the lost points. Glad they have done the right thing but either their bot or their customer service agents need to be more customer focused.
Received a email saying that my Reward Points were would expire next week so went to place order so as to not lose them only to find they had been removed already.
On contacting the company I was told that the date on the email was incorrect and they were removed last month but as per their policy they were not able to reinstate them.
Lovely product but terrible customer service absolutely sucks
September 19, 2025
Unprompted review
Reply from NIO Cocktails
Thank you for taking the time to share your feedback.
We’re really sorry for the confusion and frustration caused around the expiry of your reward points, especially given the incorrect information sent via email. You're absolutely right to expect clear and accurate communication, and we acknowledge that we fell short in this instance.
We’re glad to hear the issue has now been resolved and that your points were reinstated. We’re also reviewing our internal processes and communication tools to ensure this doesn’t happen again in the future.
We appreciate your kind words about the product, and we hope to provide a smoother experience moving forward. Should you have any further concerns, please don’t hesitate to get in touch.
Great Choice
You get such a good choice of cocktails and they arrived quickly and very well packaged. The cocktails are delicious and there is definately something for everyone
September 5, 2025
Reply from NIO Cocktails
We're happy to hear that you enjoyed our wide selection of delicious cocktails and that they arrived quickly and were well-packaged. Thank you for your positive feedback!
Reply from NIO Cocktails
We're happy to hear that you enjoyed our cocktails and swift delivery service. We appreciate your positive feedback and are glad you found great value!
Really great range of cocktails to…
Really great range of cocktails to discover and enjoy. Just received our third order since discovering Nio and looking forward to trying some we haven't had and enjoying some favourites! Prompt service and delivery. Had email update, surprisingly addressed to someone else, but had immediate response once flagged with apology. Thank you and cheers!
September 17, 2025
Unprompted review
Reply from NIO Cocktails
We're glad you enjoyed our cocktails and prompt delivery! We appreciate your patience regarding the email issue and are happy we could resolve it quickly. Thank you for your continued support and feedback!
Poor service
Poor service, would not recommend, cannot be contacted easily and when they do reply to emails they get your name wrong and don't do as they say they would. I asked them to change a house number for the order, they assured me they had and would resend, but did not resend until chased up again and then sent to same incorrect address. No telephone number to ring so can't speak to a person.
September 16, 2025
Unprompted review
Reply from NIO Cocktails
Thank you for your feedback. We’re sorry to hear that your experience didn’t go as expected and appreciate the opportunity to clarify what happened.
Your order was placed under the name "Beverly," which is why you were addressed as such in our communication. If that name was incorrect or not your preferred one, we had no way of knowing, and would have happily used your correct name if informed.
Regarding the delivery issue, the address provided at checkout was incorrect. Once the order had already been fulfilled and dispatched, we advised that address changes would need to be made directly through Evri, as we were unable to make amendments at that stage. We understand that only the first line of the address could be changed through their system, and we’re not sure whether that change was successful.
When you later let us know that the parcel hadn’t been delivered, we issued a redelivery free of charge as a gesture of goodwill, despite the original error not being on our side. Unfortunately, due to a system error, the updated address was automatically reverted back to the original one during redelivery, something we were unaware of until you contacted us again.
Once this was brought to our attention, we sincerely apologised for the mix-up and, as per your request, processed a full refund.
We do our best to resolve issues fairly and in good faith, even in situations where the error was not ours. That said, we take your feedback seriously and are reviewing this internally to avoid similar issues in the future.
You didn’t deliver in time I am now on…
You didn’t deliver in time I am now on holiday without my paid for cocktails thank you very much not
September 11, 2025
Reply from NIO Cocktails
We're glad you and your friends love our cocktails! Thanks for letting us know; we appreciate your feedback.
Reply from NIO Cocktails
We're happy to hear that you had a great experience with our quick delivery and customer service. Thank you for your feedback!
Reply from NIO Cocktails
We're glad you love our cocktails! We appreciate your feedback regarding the delivery service and we'll take it into consideration.
A wee gift
These cocktails were bought as a gift. The three cocktails chosen were three of our favourites when we lived together. The cocktails arrived right on time and my friend quoted the espresso martini as "one of the best" she has had. She thoroughly enjoyed the negroni and margarita too.
September 7, 2025
Reply from NIO Cocktails
We're happy to hear that the cocktails arrived on time and your friend enjoyed them, especially the espresso martini! It's great to know that our cocktails could bring back fond memories. Thank you for your positive feedback.
Fabulous
As always the cocktails are fabulous and the glasses are lovely. I think it’s a shame you use EVRI though. Would seriously consider ordering elsewhere because of that.
September 8, 2025
Reply from NIO Cocktails
We're happy to hear that you enjoyed our cocktails and glasses! We appreciate your feedback regarding the delivery service and will consider alternatives. Thanks for your time.
I haven’t tried them but have given…
I haven’t tried them but have given them as presents to Grandchildren , who loved them
September 7, 2025
Reply from NIO Cocktails
We're happy to hear that your grandchildren loved the presents! Thank you for sharing this positive feedback; it truly means a lot to us.
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