Nisa Retail Limited Reviews 95

The nisa local shop at glasgow road clydebank is my local for me to send and collect my evri parcels .and on 17th july2025 i went to collect my parcel as evri showed me picture evidence proof of staff receiving my parcel from evri .i went into shop to collect my parcel it was missing and no staff inside this particular store can explain that to me .and now since its classed as theft iv no choice but to involved police now and iv told staff of this .not happy at all with staff attitude as its not alright to receive customers parcel then tell customer its not here when i have proof of who accepted the parcel within the store from evri

Brilliant Service
First time using nisa high station Falkirk, order delivered within 15mins,driver followed instructions ,will definitely be using their delivery service again. Thanks

Main Street, Garforth. Store exterior is scruffy and dirty, really lets the Main Street down. It’s a real eyesore and needs sorting.

Nisa, Burton Road Carlton Nottingham, absolutely no customers service ,not helpful at all,in fact was surly! Nothing positive to say.
Needs addressing!

Crich in Derbyshire. Staff are downright rude. Items that priced wrong, where offers on the shelves are not matching on the till. No apologies for this. Pretty sure they hope folk don’t realise they are being ripped off.

How to put it right? Train the customer facing staff to understand that without the customer they don’t have a business, to treat customers better and be courteous rather than their current rude, arrogant attitude. Ensure that the Nisa offers are reflected correctly on the till.

Excellent service got home delivery they were brilliant professional and courteous highly recommend this shop

Rude and unpleasant staff member named Vanessa served me this Saturday on burton on Trent local Nisa on Horninglow.So rude and disrespectful when you ask for a help! Being racist to me asking me to go back to end of the q when was my turn after waiting to be served!
Never again going to visit this shop!

Nisa - Southend Victoria Station.

Horrible staff, rude for no reason, kicked me out because I was looking around the shop deciding what to get. Don’t go here, plenty of better shops in the area. When I asked what I did wrong I was told to get out of the shop and wasn’t given a reason. I was only in there for 2 minutes. Only went in to find a small snack as I was hungry and got kicked out for looking around. Please don’t go to this shop.

The Dinas Powys branch of Nisa is just fantastic.
There is a good variety of groceries and the staff are so polite and friendly.

I’ve been using the Nisa store Bow Road branch for roughly a year now, and never had an issue in all that time, until yesterday. I was standing by the fruit and vegetables, because I was trying to find these delicious long grapes, and couldn’t see them anywhere. Eventually, a member of staff was next to me, I felt I was in his way, so I picked up what grapes that were suitable and moved on to the fridge section. And so did the male member of staff. Every time I moved, he moved, and he kept watching what I was doing. He was so close to me, and so intent on making sure of what I was doing, a couple (different ethnicity to me), had to get him and me to move slightly, to get to their fridge item. I felt so embarrassed and disgusted being watched, just because of my ethnicity, (because he didn’t follow or observe the young couple, only me). I’m also autistic, so having someone watch me like that, gave me bad anxiety, so much so, that I was dropping my bag in the checkout line. To which the cashier shouted “next,” and was getting louder and more annoyed in their tone. I had to announce that I’m coming, that I can hear them, that I was picking up my bag. At the end of all this, I felt like crying and just wanted to be home. I’ve only now, the next day, been able to gather my thoughts and write about my experiences. I’ve never in my life experienced racism in Bow, and especially not from the black and brown community. I don’t feel I can ever go back. I’m just sad, because I really loved their fruit and vegetables.

My local Nisa shop, on Chester Road, Highgate, sold me an item for higher than the displayed price, in violation of Consumer Protection regulations (2005). When I returned to obtain a refund of the amount over-charged, the staff member became angry, shouted at me, and said that he would refund the money but banned me from the shop. What makes matters worse is that the national Nisa organisation disclaims any influence over local shops, which may explain why I have seen so many complaints about over-charging at local Nisa shops. It is entirely the responsibility of the Nisa organisation if it writes contracts with its local shops that fail to prohibit or sanction violations of the law. Nisa nationally is accordingly tolerating illegal over-pricing by using a contract that permits such rogue behaviour. I would encourage Trading Standards to mount an investigation.

It takes months to build up a good reputation and two complete idiots to sour it so much that I will never personally set foot in the building again.

First complaint.

The night staff are overcharging people because (in their words) "it's extra overnight"

And one particular arrogant little bloke just plainly refuses to scan the BP app (my local Nisa is attached to a BP garage) unless he has the cash first.

Try to argue the point that he doesn't need the cash first, he just stands there shaking his head refusing to scan the card.

I know that last is a little thing, but he was so damn rude with that attitude.

Not only that, but the staff get on the loudspeaker every time someone is on their phone within 10 feet of the forecourt, even if that person isn't actually on their property.

I think this shop is mega friendly to us! The people there are nice and kind.

Actively running price display scam and do absolutely nothing for the customer for their wages paid by inflated prices. For 1 week now the uncle Ben's micro rice has been advertised as £1 big on the shelf yet on the till repeatedly comes up as £1.50. today the guy even said to me "ye the shelf is wrong" no stop trana scam old women the price displayed especially when bold is the price to be paid. Till hasn't had promotional offer applied which I suspect theyre doing on purpose considering these points...it took 3.people to get my £1 rice after arguing, 2.people to scan my items. They refuse to pack it in the store bought bags despite being two of them with much more room than I with all the bs in your face product placed on my side and are just getting paid to pick something up and go beep and put it back down then at the end just stood there staring at me. Not a supermarket with aisle tills it's a local shop and your prices are inflated to pay staff wages. On top of this the aisles are constantly littered with packaging boxes all through out the day so you can't walk down the aisles with a basket and god forbid someone come the opposite way while you've got a basket. Also selling 10 fish fingers for £4.50 is beyond absolute scamming rotten behaviour. Non patriotic company avoid.

Visited the Nisa store at Nodes Point Parkdean Holiday Park, Isle of Wight last week as we were staying on site, and purchased a few items including a bottle of wine. The man behind the counter packed it all in one Nisa carrier bag, and as we walked out of the store, the bottle of wine fell through the bottom of the bag and smashed all over the concrete outside the door. After picking all of the glass up, I went back into the store to ask for a replacement bottle, but the man refused and told me that they aren't his bags, it's not his problem, and that if I wanted another bottle of wine then I would have to pay for it. I could understand it if I had been gone for an amount of time and then come back, but we had literally just gone over the threshold in the doorway. Absolutely disgusting customer service. Tried making a complaint directly to Nisa but was told that all the stores are independently owned.

When I went to the EVRI parcel shop to return a parcel, the staff initially said my parcel was too big and then 10sec later they claimed their scanning machine is out of order and refused me to return my parcel.

The worst customer service. I visited Park Dean holiday park local Nisa store in Isle of Wight recently. The saleswoman was the rudest and most unprofessional person I have ever come across. The person was closing the store and I didn’t realise that the closing time was at 6pm. The door was still open. As soon as I walked in she started shouting and I was literally shocked with the behaviour. The staff really need customer service course and monitoring by the senior management. Never again

I use the Nisa in West Kilbride often and am always happy when I leave. They are always helpful and I find their prices reasonable.
The staff is BY FAR the friendliest I've ever met and they always remember my face. 10/10....make it 11/10 because they always have fresh rolls from the bakery🙂

The prices are extortionate. How this company hasn’t been investigated for profiteering I will never know. Just shop elsewhere people. Avoid this scummy company

Very scary rules ,,,if you buying less than 1 pound or paying by card then even through you have to 1 pound by card 🤔🤔but they can take cash .if you are not checking less than 1 pound then don't kept that products in store . customer service is not good rudely behave
Bexleyheath Upton road Branch