Nationwide Mortgage Bankers, Inc Reviews 1,175

I had an exceptional experience working with Natasha Rice from the Nationwide Mortgage Broker team. Her service was exemplary, showcasing a deep understanding of the diverse mortgage products available. Natasha effectively navigated the complexities of the mortgage process, ensuring a seamless and efficient transaction. Her expertise significantly facilitated each step, making it easier to achieve optimal financing solutions.

Appreciation Letter for Excellent Customer Service

Dear Nationwide Mortgage Bankers,

I am writing to express my sincere appreciation for all the hard work and dedication the loan team assigned to me did. Everyone’s contribution has been invaluable to me closing on my first home, and I’m truly lost for words.

Specifically, I want to highlight the role of your loan officer, Doug Thaler, who was very patient and helpful in guiding me through the entire loan process. He was the voice of reason in the mist of the storm that was brewing during this stressful time. My first lender dropped the ball, a second lender couldn’t handle the load but your employees’ step in and moved mountains. Even with a few roadblocks and miscommunication the level of professionalize was unmatched. Everyone’s contributions have not gone unnoticed, and I want to publicly acknowledge their efforts. So, thank you to Melina Solorzano, Katie Smith, Nathan Servidio, Lisa Lockwood, and anyone else who indirectly impacted my loan.

I will encourage all my fellow veterans and first-time home buyers to partner with Nationwide Mortgage Bankers. Keep up the excellent work and I will continue to support the growth of your company by sharing my experience.

Forever grateful!

Jannella Matthews

Closed July 26th, 2023.
New Construction Home Loan

AC was incredible, from the first day, he created my account, got me a list of items i needed, worked through it all and got me to the finish line. He communicated with me every step of the way and kept my anxiety at ease. Thank you AC and everybody else at the bank for the great help.

Scott Nortman said he would get us a pre-approval. Ran a credit check (after giving me a 30 minute lecture on not allowing other lenders to do the same -even though I know that to be untrue, buyers of course want to shop around for the best deal, credit bureaus allow a certain timeframe for you to apply to multiple lenders (credit pull). It will not ding your score each time.
I have reached out several times for a quote, only to get excuse after excuse. I wish there was some sort of penalty for lenders that pull your credit, insisted that can get a pre-approval & then ghost you. What a waste on a legit lender/quote.
He is also very condensing in the way he words things. I can't count how many times I heard (after being cut of in middle of a sentence) "ma'am, you ready for this" followed by a lengthy "bashing" of whatever you say to him.
Disappointed is an understatement.
Do better, Scott.

They were great and fast, great service

I would like to take the time to thank Nationwide Mortgage Bankers for the excellent customer service I received from their employees.
I had the pleasure of being assigned to, Loan Officer, Robert Pudlowski and his Loan Officer Assistant, Kyle Freeman. I've been trying to refinance a predatory loan, which I've had for quite some time. Robert Pudlowski and Kyle Freeman were able payoff my predatory, as well as, provide a few extra dollars for a cash out. It literally took 2 weeks or a little less to close. I couldn't be more happy with the process from the beginning to end. Their customer service was impeccable, and I also love the fact, Robert was able to expedite my closing. If you're ever in need of a refinance, I highly recommend this financial institution.

Robert was very attentive throughout the entire process.

Robert and his team did a phenomenal job getting us into our new home. Thank you very much Robert and team.

AC was well knowledgeable with the whole experience. He was professional and available the whole time. We will definitely recommend him to friends and family.

Rocco Ciurleo was excellent as our loan officer. He was straight forward, knowledgeable, and honest. NMB are really good with veterans. I recommend Rocco and NMB for all veterans. Thank you.

Very efficient and thorough. No delays and on top of all the asspects of the closing.

Robert Pudlowski was so knowledgeable and always there when no one could not get it done Robert said will get this done wow I do not have the word but very blessed to have a great team by me all the way tht got me through this can not forget the beginning kelly Freeman to the end Patricia Robert Pudlowski ur the best first home owner thks nationwide

The individuals I was connected with from the beginning to end were fantastic, very communicative and kind. I appreciate all of the support provided by Toni and Vaughn.

Great customer services and very professional with answering all my questions. I also appreciated that all my calls where answer by Robert and he was always on point knowing who was calling. I would recommend Robert to all my family and friends.

Robert is generally a nasty individual to deal with. Stay away.

Robert and his team were great!! process was easy and quick. Look forward to more business in the future.

Wonderful, quick and easy experience.

Less than pleasant to deal with. I represented the seller in a transaction as their Realtor, where Robert Pudlowski represented the buyer as their lender. He emailed me to ask for information that I had never been asked for in the past, so inquired what it was needed for. He responded and I then gave the information he asked for. Apparently he didn't see that I gave what he asked for because he then responded threatening to tell "all parties" that we're unable to close because of my "refusal to provide xxx". I informed him that I did in fact provide what he asked for, to which he never responded or apologized for his unprofessional behavior.

From the start till finish they always impressed me. Scott is so amazing. He made the impossible possible. Kudos to your team!!! God bless everyone.

Robert Pudlowski was great he up very good thank Robert