No Boundaries Reviews 

140
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Company took money then failed to deliver on trip. Website shut down, phone numbers don't work, emails bounce. No longer ln Facebook. I even visited the covent garden address but it is just an address... See more

Rated 1 out of 5 stars

I bought NO BOUNDARIES underwear and found the "boundary" - I wore both pairs exactly ONE TIME and the stitching in the crotches completely opened. The same exact experience with both pairs.

Rated 4 out of 5 stars

Fun group of like minded people met as strangers and left as friends. Gressoney La Trinite was a very beautiful little Italian village, made all the more so from a huge dump of snow and then sunny sk... See more

Rated 5 out of 5 stars

Just back from the Grigne Mountains above Lake Como on a weekend trip with No Boundaries. Stunning views. Some of the hiking was more challenging than billed but still good. Our guide Martha was excel... See more

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Company details

  1. Adventure Sports

Written by the company

Here at No Boundaries we seek out fun, adventure and the experiences that last a lifetime. ​Offering those who join us the opportunity to escape the day-to-day and truly immerse yourself in the outdoors. From hiking, climbing, canyoning, skiing and m...


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2.8

Average

TrustScore 3 out of 5

140 reviews

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2.8

All reviews

(140)

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Rated 5 out of 5 stars

Gorgeous tasty and fresh

So finally managed to visit this “food truck” and have to say I am so sorry it took me so long, but it was worth the wait.
I am terrible at making a decision and everything sounded so good so I picked the trio bibimbap to get a bit of everything.
Wow, it was amazing!!
So flavourful, so fresh, spicy, zingy, hot, tasty.
And the portion was very generous too (I was warned but I was up to the challenge!!)
In fact me and my partner have eaten it for lunch both yesterday and today.
My only problem? This was so lush it will be hard not ordering the same again next time, but I will try to work my way through the menu as suggested.
Great friendly and quick service.
So to conclude. Really recommend this place, not the cheapest meal choice (but created 4 lunches which ain’t bad!!) but absolutely worth it.
Look forward to next time.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Providing an impeccable service

From the transport to getting the equipment for skiing, everything went smoothly!

Will definitely be using No Boundaries again soon and I do recommend to anyone who wants a holiday without stress.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

We had a lovely holiday skiing in the Aosta Valley with No Boundaries. This was our third holiday with them and it lived up to expectations. Also, customer services is superb: Hal and Michael came to our rescue when the rental car broke down with just a few hours to spare before our flight home, sorting out all the logistics to get us to our flight on time. Thanks so much!

February 16, 2024
Unprompted review
Rated 4 out of 5 stars

I really needed a break

I really needed a break, which I really enjoyed to the full, and I’m giving 4 stars only because the breakfast from the accommodation owner and his manner were poor. But this was not to blame on New Boundaries.

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

£4000 DEBT-TWO YEARS AND STILL WAITING

AFTER TWO YEARS I AM STILL WAITING TO RECEIVE MY £4000 POUNDS.
THIS IS COMPLETELY UNACCEPTABLE.
YOU HAVE NO RESPECT TO PEOPLE.
WE NEED THAT MONEY FOR OTHER LIFE ISSUES, AND IT'S UNACCEPTABLE YOU DON'T TAKE PEOPLE'S LIFES AND MONEY SERIOUSLY ENOUGH.

YOU SHOULD NOT BE ALLOWED TO HAVE A COMPANY IF YOU DON'T KNOW HOW TO MANAGE THE ECONOMY.
IT IS A SHAME SINCE WE HAD A NICE EXPERIENCE ONCE AND THAT'S WHY WE DECIDED TO JOIN THE TESTERS. BUT SADLY THIS NO LONGER OUR OPINION.

December 17, 2022
Unprompted review
Rated 1 out of 5 stars

Don't believe the refund policy

I signed myself and my child up for the tester programme with no boundaries. When it became clear we were unable to arrange a suitable date I requested a refund, this was clearly stated as an option when I signed up.
Many months later they have stopped responding to my emails and have ignored a small claim which was decided in my favour. I'm sure their activities are a lot of fun but if you have any doubts about your ability to go or reschedule if things don't go to plan I would recommend not booking with these guys.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

I had a wonderful climb day with my coach

Our coach, Jonathan, is experienced, kind and well-prepared. I enjoyed climbing with him and it was a wonderful day!

If No Boundaries can consider a group pick-up from the nearest big train station and start the day at 10am, that would encourage more people living in other parts of the UK who do not drive, like me, to join more frequently 🧡! I hope to join your activities more frequently in the future 😁!

October 15, 2023
Unprompted review
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Reply from No Boundaries

Hi Stella,

Thank you for taking the time to leave a glowing review. :)

We will be looking at a greener approach to 2024 as we try and implement car shares for guests travelling from similar locations. When you join us on your next adventure we can see if we can work out a lift from your guide or team member from the closest station or your accommodation.

Let me know which adventures you are looking at for 2024 and we can start to get these in place for you.

Kind regards

Carl
Community Development Manager

Rated 4 out of 5 stars

Sardinia Muli-Activity

I would give Mauro five stars for being a really fantastic guide and companion.
No Boundaries could have communicated better but overall, thanks to Mauro I had a really great trip.

October 1, 2023
Unprompted review
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Reply from No Boundaries

Hi Alison,

Thank you for your review.

Mauro is amazing and we are truly blessed to have him with us.
As for the communication side of things, it is an area we have recognised as needing improvement and we are doing a lot of work behind the curtain to ensure all our guests are kept up to date at every turn before, during and after their adventure with us.

If you (or any of our guests) have any feedback or ideas for improving how we communicate I would love to hear them and will genuinely take on board any criticism, ideas, complaints or compliments and see just what can be implemented.

We are just putting together our 2024 calendar and we would love to see you again, so please do get in touch and let's see if we can help you complete more adventures.

Kind regards,

Carl
Community Development Manager

Rated 5 out of 5 stars

A Via Ferrara weekend in Italy

A Via Ferrara weekend in Italy - our guide had 30 years of alpine experience and was very good indeed. Accommodation was better than expected and good to be part of a small 6 person group. Would definitely recommend.

September 22, 2023
Unprompted review
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Reply from No Boundaries

Hi Ian,

Thank you for taking the time to leave such a great review.

We go above and beyond when sourcing our guides and will only work with the best of the best. As for accommodation, again, we try our utmost to ensure this is right and will normally test these ourselves before offering them as a part of the adventure.

We have more amazing Via Ferrata's planned for 2024 in some awesome locations. We would love to have you with us, so do keep an eye on the website over the next few weeks, and let us know which ones catch your attention.

Kind regards

Carl
Community Development Manager

Rated 5 out of 5 stars

Great week in Lecco via ferrata

Great week in Lecco via ferrata . Luca our guide was great. Some very challenging via ferrata's but achievable. The bnb was fantastic and our host Marie was warm and welcoming and made the werk even better.

September 23, 2023
Unprompted review
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Reply from No Boundaries

Hi Gail,

Thank you for taking the time to leave such a great review.

We go above and beyond when sourcing our guides and will only work with the best of the best. As for accommodation, again, we try our utmost to ensure this is right and will normally test these ourselves before offering them as a part of the adventure.

Over the next few weeks we will be adding more adventures to our website for 2024. Feel free to get in touch and let us know which of these you would like to attend and we can get you booked in as soon as possible. :)

Kind regards

Carl
Community Development Manager

Rated 1 out of 5 stars

A balanced review

I am writing this review as someone who has seen both the best and the worst of No Boundaries.

The good: I went on a weekend bouldering trip to Italy with 5 friends having purchased one of their bargain offer passes. Aside from some issues receiving flight details in the weeks leading up to the trip, once we were there everything was very well organised and we had a fantastic time.

The bad: I also signed up to their activity tester programme, paying a £1198 deposit for me and a friend. We tried for months to confirm the dates for the trip, which were repeatedly rearranged. The programme was ultimately cancelled over a year later and we accepted their offer for a full refund. After 30 days we were told they were having issues with their payment provider and I should raise a chargeback with my bank. I declined, stating my rights to a refund, and suggested a bank transfer. After some more weeks of fruitless chasing I sent a formal letter of complaint. In response they apologised and promised a refund within 3-5 days and a free voucher for £100 each towards any trip. 8 days later the money had not arrived so I continued to chase, with no response. The money finally appeared over 60 days after the trip was cancelled.

We won't be using the free vouchers.

September 12, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hi Michael,

Thank you for taking the time to leave a review. We do try to take all feedback on board so that we can improve on it.

It sounds like you had a great time in Italy, which is our main goal and the reason we work as hard as we do. Our entire ethos is designed around getting people outside and allowing them to enjoy adventures the world over that may not normally be possible.

As you know the Activity Tester Program was something we started to help us grow and develop as a company. The idea was that we would offer heavily reduced adventures to our members in return for their honest feedback from their trips. Unfortunately, the feedback we received was nowhere near what we had asked for, and most people saw this as an opportunity for a free holiday. For this reason, we were forced to close the program and rethink the entire setup.

You would have received full updates and a clear outline of this plan, as in the terms and conditions you agreed to when joining the program.

In the last few months, we have been dealing with new management issues resulting in bank transfer issues, again which you were regularly updated on. This, in turn, leads to a delay in refunds and payment being made.

However, this is now behind us and we are once again able to continue to offer amazing adventures for our guests with new locations, activities, and programs being added for 2024/ 2025.

Of course, you are more than welcome to join us and we would love to honour your £100 voucher at any point.


Kind regards
Carl
Community Development Manager

Rated 5 out of 5 stars

Trekking in Gressonay

Just returned from adventure team training week 2 and had a great time. No boundaries put on a great training week, amazing hiking in a spectacular location, walking above the clouds, scrambling and ridge walking. Accommodation and guide were great!

September 1, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hi Neil,

Thank you for taking the time to leave such a lovely review.

It has been great following your training and your journey in preparation for your expedition. As you may know, we are updating the adventure team page on our site so that everyone can see how far you have all come.

We have also added some other amazing adventures for 2024, so do feel free to get in touch if you are considering booking any of these.

Kind regards

Carl
Community Development Manager

Rated 5 out of 5 stars

Excellent experience

The whole experience from start to finish was amazing, would definitely recommend to friends and family! Special shout-out to Hallam who guided us all the way!

September 2, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hello,

Thank you for your review.

It means a lot when our members have had a great time on their adventures.

Hal is one of our top guides, and whenever we let him out of the office, he always goes above and beyond to make every adventure amazing.

I will let him know he has gotten (another) great review. :)

Kind regards

Carl
Community Development Manager

Rated 5 out of 5 stars

What can I say but absolutely amazing…

What can I say but absolutely amazing could have done more for me!! Hallam you’re amazing

September 2, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hi Jack,

Thank you for sharing your review.

I'll ensure that Hal sees this; it's truly uplifting for our team to know their hard work is appreciated. We look forward to assisting you with your next adventure.

Kind regards,

Carl
Community Development Manager

Rated 1 out of 5 stars

No Boundaries owes me £279 and has been telling me they'll refund me since Dec 22

I booked an ice climbing trip with No boundaries and the trip had been cancelled.

I'd later asked them if I could get a refund and they'd told me that I could. This was in December 2022. Everytime I message them they have been coming up with excuses. They could have said I'm not eligible for a refund but it really bothers me that they're continuously lying to me - everytime telling me that they would "refund me in the next 30 days". This has happened over 3 times, and even then they take weeks to respond.

To all potential customers out there - you could have a good experience by booking an experience if everything goes well - but just in case it doesn't you could lose all the money you've deposited into the company.

To everyone who has been waiting for refunds - I'm going to take my matter to small claims court - even though I'm going to lose a small amount this is the price I'm having to pay for trusting this company.

Looking at other comments in this page I really think this company should be sued.

September 6, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hello Abrar,

Thank you for sharing your feedback.

Upon reviewing your interaction with our team, it was surprising to see the mention of a small claims court tribunal threat back in September. We observed that you had viewed but not responded to an email sent in May, where we transparently explained the delay.

Our team was proactive in offering assistance to swiftly resolve the issue, but contact from your end only occurred four months later.

It's essential to clarify that, despite the delay in your refund, no one has lost 'all the money they have deposited into our company' at any point.

Should you wish to discuss this further or seek clarification, please feel free to reach out directly.

Kind regards

Carl Franklin
Community Development Manager

Rated 5 out of 5 stars

Grigne/Lake Como

Just back from the Grigne Mountains above Lake Como on a weekend trip with No Boundaries. Stunning views. Some of the hiking was more challenging than billed but still good. Our guide Martha was excellent, very keen to make sure we enjoyed ourselves in spite of the weather, and came up with some alternative experiences to avoid the deluge.

August 25, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries


Hello Nicholas,

Thank you for your review.

Martha is indeed amazing and always goes above and beyond to ensure our guests get the most from their adventure. Rest assured, she wouldn't have taken you on a route if she didn't believe you were more than capable of achieving it. This exemplifies how our guides skillfully navigate any situation.

Please feel free to get in touch when you're ready for your next adventure.

Best regards,

Carl
Community Development Manager

Rated 4 out of 5 stars

Amazing Brenta Dolomites

The hike around the Brenta Dolomites was stunning and our guide Martha Consolino made the experience even better. So beautiful. I fully recommend it.
The reason for not giving the full 5 stars is the miss-communication with the agency before the actual trip which I am hoping they will improve on. The itinerary they planned was definitely 5 stars.

August 13, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Thank you for sharing your experience with us, and we're delighted to hear that the hike around the Brenta Dolomites was stunning, enhanced by the expertise of our guide, Martha Consolino. We appreciate your recommendation and the acknowledgment of the 5-star itinerary.

We sincerely apologize for any communication issues before the trip, and we take your feedback seriously. Improving our communication processes is a priority for us, and we'll ensure steps are taken to enhance this aspect of our service.

We value your input, and we hope to have the opportunity to provide you with an even smoother and more enjoyable adventure in the future.

Kind regards

Carl
Community Development Manager

Rated 5 out of 5 stars

Had a great time climbing in the…

Had a great time climbing in the southern sandstone

August 12, 2023
Unprompted review
No Boundaries logo

Reply from No Boundaries

Hello,

Thank you for your review. Feel free to let me know who your guide was so I can pass on your message. Hopefully we will see you again soon.

Kind regards.

Carl
Community Development Manager

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