Lookfantastic Reviews 1,531

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, including items not arriving, being delayed, or being marked as delivered when they were not. The delivery service was a major point of frustration, with parcels frequently going missing or being left in insecure locations, leading to loss or potential security concerns. People also found it extremely difficult to contact customer service, often encountering unhelpful AI bots, non-existent live chat, or no response to emails, making it nearly impossible to resolve problems. However, some customers also noted that they were able to order specific products, like shampoo and conditioner in larger bottles, which arrived promptly and were well-sealed. Conversely, a small portion of people felt that the products themselves were good, with some mentioning the quality of items received or finding certain products stylish.

What people talk about most

Order

Users describe negative interactions with order, with many reporting issues such as missing items upon... See more

Delivery service

Customers consistently express disappointment with the delivery service, citing numerous instances of failed... See more

Customer service

People report negative experiences with customer service, often describing it as appalling, terrible, and... See more

Customer communications

Reviewers express significant frustration with the difficulty of contacting customer service, often citing... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing significant dissatisfaction due... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Do NOT recommend this company at all :( yes the discounts and sales are lovely but when it comes to delivery service and contacting customer service - it is shocking. Delivery was made to my address... See more

Company replied

Rated 2 out of 5 stars

I have left glowing reviews about this company before, but over the last few purchases I’ve made I’ve noticed a decline. Products unavailable, waiting awhile for a refund because they have put it for... See more

Company replied

Rated 1 out of 5 stars

Never ever again purchasing anything from this website! Years ago, a package was lost and I spent HOURS trying to figure out how to contact customer service. Now? Experiencing the same exact issue wit... See more

Company replied


Company details

  1. Beauty & Well-being

Information provided by various external sources

Lookfantastic Norge har alt i luksus skjønnhetsprodukter , og er en offisiell forhandler av kjente produkter som: Aveda, Redken, L'Oreal, Decléor, Ole Henriksen og mange flere. Ved å være en verdensomspennende merkevare har Lookfantastic den kompetansen du trenger for å finne nye favoritter.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hei,



Vi er virkelig glade for å lese denne tilbakemeldingen fra deg, og takker for at du tar deg tid til å legge igjen en tilbakemelding til oss! 



Hvis det er noe vi kan helpe deg med i framtiden, ta gjerne kontakt med vårt kundeservice team via din online konto og vi vil hjelpe deg. 



Ha en nydelig dag, 



Feedback Team 

Rated 1 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hallo,

Takk for at du deler din erfaring. Jeg beklager å høre om dette, siden vi ikke kan se ordrenummeret ditt, kan vi ikke undersøke dette.

Vi tar alle tiltak for å unngå at disse situasjonene oppstår, og vi hjelper deg gjerne videre med spørsmålet ditt hvis du kontakter oss via din nettkonto eller våre sosiale plattformer.

Vennlig hilsen,

Omaer

LF Kundeserviceteam.

Rated 5 out of 5 stars

Good service 👍🏾

April 12, 2022
Lookfantastic logo

Reply from Lookfantastic

Hallo,

Takk for at du tok deg tid til å skrive en anmeldelse! Vi er glade for å høre at du var fornøyd med tjenesten vår.

Hvis du trenger mer informasjon i fremtiden, kan du gjerne kontakte vårt kundeserviceteam fra din nettkonto.

Vi ønsker deg en fantastisk dag,
Lookfantastic kundeserviceteam

Rated 5 out of 5 stars

Perfect!

Perfect for our needs!

March 31, 2022
Lookfantastic logo

Reply from Lookfantastic

Hallo

Takk for at du la igjen din anmeldelse!

Det er alltid en glede å motta denne tilbakemeldingen fra våre lojale kunder.

Tilbakemeldingen din hjelper oss alltid med å opprettholde og forbedre tjenestene våre, og teamet vil bli så glade for å høre dine hyggelige kommentarer.

Skulle du tilfeldigvis ha spørsmål eller spørsmål, ikke nøl med å kontakte oss, så hjelper vi deg gjerne.

Ta vare på deg, og ha en fin dag.

Vennlig hilsen,
Kayleigh

Rated 1 out of 5 stars

I always meet a lot of problem with my…

I always meet a lot of problem with my orders and there is no option send normal email to you or call, nobody answer correct that message what only available sending on website . Now I again meet problem with receiving order. Become ridiculous

March 3, 2022

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