No.1 Carpet Cleaners Reviews 

1,025
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

So these guys have cleaned carpets at our parents house (charge £19/ room). Matt convinced me to go for a full house and carpet clean at our new place after I called them. They said they needed a 50... See more

Rated 5 out of 5 stars

Laid too light a carpet in a throughway area compounded by a poorly pet! Plans to replace put on hold in lockdown so gave professional cleaning a go if only to get out the worst stains. Booking onli... See more

Company replied

Rated 5 out of 5 stars

Excellent service, thank you Sam. Called to say he was ahead of schedule. Lovely manner, all options discussed before firming up price (I'd already had the quote for a service clean online). Webchat r... See more

Company replied

Rated 3 out of 5 stars

The cleaning job undertaken was brilliant, and Jason was polite and thorough. However, I tried to book on a Friday for Monday but never received a confirmation email. It was then scheduled for Wednes... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

Only £15 Per Room! Over 15 years experience and rated highly by 1000's of customers for our reliable & trustworthy carpet and upholstery cleaning services


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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3.6

All reviews

(1,025)

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Rated 5 out of 5 stars

Good service

Good service! Smelled great.

March 23, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback.
We are so pleased you are happy with the service you have received. We love the smell of the carpets once cleaned too! We appreciate your custom and look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

All ok did the job well

March 23, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for your feedback.
We are pleased you are happy with the job carried out.
Thank you for your custom and we hope to see you in the future for any further requirements.
Thank you
No1cc

Rated 4 out of 5 stars

Pleased With The End Result. Would Use Their Services Again.

I was a little apprehensive given some very scathing reviews but was willing to give them a go. They came out at short notice and after some initial confusion on their part regarding the cost (I stated that I was quoted £48 previously on the phone and that was what I was willing to pay), they didn't hesitate and started the work quickly. Mitchell and his colleague were very thorough and after the carpets had dried I was very pleased with the result! To my surprise, all the stains had gone, and more importantly, so had the very bad odour. I would use their services again.

March 21, 2020
Unprompted review
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Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We apologize for the confusion on our behalf, but we are glad we were able to sort it quickly. We are thoroughly pleased you are happy with the outcome of the carpet clean. It is great we managed to get rid of all the stains and the odour. We appreciate your custom. We look forward to you using our services again.
Thank you
No1cc

Rated 5 out of 5 stars

Wonderful service

Wonderful service, came out at very short notice and did a fantastic job! Carpets look great and smell lovely.

March 21, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. It's always great to hear our customers are happy with the smell and look of the carpets after the clean. We appreciate your custom, and we welcome you back for any future requirements you may have.
Thank you
No1cc

Rated 5 out of 5 stars

They were very professional and brought…

They were very professional and brought a rather grubby carpet up beautifully. The smell was gorgeous. I am very happy with the service and the end result.

March 21, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thoroughly pleased you are happy with the service you received. We are pleased we were able to bring your carpets back to life! We appreciate your custom and look forward to your return for any further requirements.
Thank you
No1cc

Rated 1 out of 5 stars

The man came to clean my hallway carpet…

The man came to clean my hallway carpet firstly kept calling me love over and over i payed for a deep clean it took him less than 15 minutes and i didn't think much of the job i did so i rang up and the lady said 15 minutes was normal time to do a hallway carpet i put a clean filter in my hoover and after hoovering a few times the so-called clean carpet it's still dusty and smelling of dog still a waste of money £48

March 20, 2020
Unprompted review
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Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We take all customer feedback seriously here at No1cc and are disappointed on this occasion not to have met our own high standards. We are sorry you felt the technician rushed the job and the outcome was not how you had hoped. We ask you contact us via email customerservices@no1cc.co.uk stating your postcode, so I can have a look at the job and access how we can rectify this for you.
Thank you
No1cc

Rated 5 out of 5 stars

Our agent was so impressed.

Our agent was so impressed with the cleanliness of the property they asked for No1’s details so they could keep them on record for future properties.

March 18, 2020
Unprompted review
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Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you and your agent were extra happy with the service received. Its always great to hear that we are impressing not only the owners of properties but also the agents too! We appreciate your custom and we look forward to welcoming you back for any future requirements.
Thank you again
No1cc

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient. Left the carpet looking lovely and smelling fresh. I would recommend to family and friends.

March 18, 2020
Unprompted review
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Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received and that you experienced our friendly and efficient customer service! Its always great to hear our clients are happy with the smell and look of your flooring after the clean. We appreciate your custom and we look forward to welcoming you back for any future requirements. Great to hear you are happy to further recommend us.
Thank you
No1cc

Rated 5 out of 5 stars

Yanis the carpet cleaner

Yanis did a great job.Arrived on time and explained how the job would be done. A great company and I would use them again. We even had a follow up call. Excellent service

March 18, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received and that you experienced our great customer service! We appreciate your custom and we look forward to welcoming you back for any future requirements. Great to hear you would use us again and I'm sure Yanis - one of our highly trusted technicians - is extra pleased with this pat on the back!
Thank you again
No1cc

Rated 5 out of 5 stars

Excellent, recommended!

Excellent, efficient service and very helpful and friendly staff, thank you, will recommend and use again!

March 18, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received and that you experienced our great customer service! We appreciate your custom and we look forward to welcoming you back for any future requirements. Great to hear you are happy to further recommend us.
Thank you
No1cc

Rated 5 out of 5 stars

We called for an appointment a bit last…

We called for an appointment a bit last minute, they were able to come clean our carpets very quickly and they looked great, especially considering they are from the 1980s. Highly recommend!

March 17, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received and that we were able to help you so quickly! Glad also that your carpets look so great! We appreciate your custom and we look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

quick, efficient and pleasant

The job was completed very efficiently and by a really polite and pleasant operative. They accommodated my request for a quick appointment and I would recommend them to anyone.

March 16, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you so much for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received and that we were able to help you out so quickly! Also great to hear our trusted technicians were doing a wonderful job!. We appreciate your custom and we look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 4 out of 5 stars

Very good service and value for money

Very good service and value for money. My carpets were extremely stained and the cleaner did a very good job overall. I would definitely use this company again.

March 16, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thoroughly pleased you are happy with the service you have received, and we were able to give the carpets a new lease of life. We appreciate your custom and thank you for recommendation. We look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Friendly

Friendly, quick and very effective! Will definitely use again in the future!!

March 12, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thoroughly pleased you are happy with the service received. We appreciate your custom and we look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Would 100% recommend

Great service both over the phone and in person on the day. Cleaner was very helpful and they managed to get rid of the main stains and the room looks and smells amazing now. Would 100% recommend this service.

March 12, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you were happy with the service received both by sales operative and the technician. We greatly appreciate your kind words. Thank you for your custom and we look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Excellent service

Excellent service . Polite and helpful . Carpet came up fab .
Definatly use again . Thank you

March 11, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased we were able to bring your carpets back to life. We appreciate your custom and we look forward to your return in the future.
Thank you
No1cc

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great team and spangly new carpets!

March 11, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with your carpets after our team came in to work their magic. We appreciate your custom and we welcome you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Excellent service

March 11, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for your feedback. We are glad you were pleased with the service you received.
Thank you for your custom.
No1cc

Rated 4 out of 5 stars

Booked for carpet cleaning for 3 bed…

Booked for carpet cleaning for 3 bed house. The professional came on time and had a look around the floors of the house recommended for deep cleaning as there were stains. He did full deep cleaning of the house I see it's so hardship as my house had 2 floors and he cleaned every inch of staircases, corridor. He did a great job of deep cleaning still there were few stains not gone due to my carpet's colour which is very much visible.

March 11, 2020
Unprompted review
Rated 5 out of 5 stars

My carpet was filthy and has been…

My carpet was filthy and has been brought back to life . It looks like a new carpet for such a cheap price . The guy that came was on time and very professional. I would highly recommend this company.

March 10, 2020
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased we were able to give your carpets a new lease of life. We appreciate your recommendations. And we welcome you back for any future requirements.
Thank you
No1cc

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