No.1 Carpet Cleaners Reviews 

1,025
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

So these guys have cleaned carpets at our parents house (charge £19/ room). Matt convinced me to go for a full house and carpet clean at our new place after I called them. They said they needed a 50... See more

Rated 5 out of 5 stars

Laid too light a carpet in a throughway area compounded by a poorly pet! Plans to replace put on hold in lockdown so gave professional cleaning a go if only to get out the worst stains. Booking onli... See more

Company replied

Rated 5 out of 5 stars

Excellent service, thank you Sam. Called to say he was ahead of schedule. Lovely manner, all options discussed before firming up price (I'd already had the quote for a service clean online). Webchat r... See more

Company replied

Rated 3 out of 5 stars

The cleaning job undertaken was brilliant, and Jason was polite and thorough. However, I tried to book on a Friday for Monday but never received a confirmation email. It was then scheduled for Wednes... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

Only £15 Per Room! Over 15 years experience and rated highly by 1000's of customers for our reliable & trustworthy carpet and upholstery cleaning services


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,025)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class.

Very pleased with the service. 10/10.

November 15, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you are pleased with the service you have received. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Great service

Great service. Booked easy and Nil was great and friendly. Explained what to expect and really quick and carpets and sofa look amazing :)

November 15, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with the service you have received. We will be sure to pass on your kind words to Nil himself. We appreciate your custom and welcome you back for any further requirements in the future.
Thank you
No1cc

Rated 3 out of 5 stars

Booking was easy I accepted the quote…

Booking was easy I accepted the quote of £87.60. When the member of staff arrived I was told if I wanted a pre treatment to get a proper deal clean using a solution that can even remove blood it would cost me £48 extra. I feel this should have been explained while booking. As it is I paid the £48. Carpets were sprayed and scrubbed before being cleaned. Carpets look new! Sam the member of staff was friendly, honest and professional

November 14, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. Every detail of what to expect should be explained when booking, I am sorry this was not. We will definitely make sure everyone is explaining things so that you do not have a surprise on the day. We are glad the stains removed and your carpets look new. Sam is an excellent technician so we will be sure to pass these kind words onto him.
We appreciate your custom and welcome you back for future bookings.
Thank you
No1cc

Rated 5 out of 5 stars

This was a great experience Nil the…

This was a great experience Nil the operator was extremely professional and polite. This is a very firm recommend to anyone thinking about using this service. I for one will certainly be using them in the future.

November 14, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thrilled you are happy with the service you have received from us. We will be sure to pass your kind words onto Nil and we hope to welcome you back in the future for any further requirements.
Thank you
No1cc

Rated 5 out of 5 stars

I had a bad stain on my carpet which i…

I had a bad stain on my carpet which i thought wouldn't come out. Jon arrived and got to work straight away. He worked really hard and got my stain out. I was really impressed jon was friendly and he even arrived earlier than planned. I would certainly use no1 carpet cleaners again, and recommend them thank you very much.

November 14, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thrilled you are pleased with the service you have received. We will be sure to pass on your kind words to Jon. We appreciate your custom and we look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Excellent professional job

Excellent professional job . Prompt pleasant and an excellent job . Carpets like new . Would highly recommend.

November 13, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you are pleased with the service of work carried out. We appreciate your custom and we thank you for your recommendations and welcome you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Absolutely brilliant results!

Absolutely brilliant results!

My carpets were cleaned quickly and efficiently by a very polite and helpful technician.

Very good value for money.

November 13, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you are pleased with the results and service you have received from us. We appreciate your custom and look forward to welcoming you back for any further requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Brett was excellent! Carpets look great

Brett from Leicestershire came and did an amazing job. He was friendly, he was fast, and our carpets look so much better.

November 11, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with the service you have received. Brett is an excellent technician who knows his stuff. We will be sure to pass your kind words on to him. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

A great job

A great job - thank you. Friendly and helpful advice. We will book Nil again.

November 9, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with the service you have received. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Sam was amazing!

Amazing! Looks super clean now. Sam was very professional and very quick.

November 7, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thrilled you are pleased with the service you have received. Sam is very professional, so we will be sure to pass on the kind words. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 4 out of 5 stars

Nil was great

Nil was great, good to talk to and explained what was being done throughout.

The carpets were cleaned to a good standard, there were spots where Nil explained couldn’t come out because of the nature of the dirt which I felt was acceptable.

The sofas were cleaned well. They still held a smell of cigarettes but nothing that a bit of febreeze didn’t sort.

Would definitely recommend for a quick and last minute clean.

November 6, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are thoroughly pleased you are happy with the service you have received. We will be sure to pass on your kind words to Nil himself. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 1 out of 5 stars

upset

No. 1 carpet Cleaners in Worcester, let me down at 1.15 when they were due to arrive at the job in hand at 2, needed carpets cleaned as last day of tenancy, would only fit us in the next week which was too late, let down badly and will never use again

November 5, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking your time to give your feedback. We take all customer feedback seriously here at No1cc and are disappointing on this occasion not to have met our own high standards. We are sorry you were let down last minute, this is not the service we want to provide. Unfortunately issues do arise that we cannot control. I can only apologize once again and hope you will not judge us too harshly on this occasion.
Thank you
No1cc

Rated 1 out of 5 stars

Terrible, won't ever use again. .

Terrible. They recommended a deep clean service on a stained carpet (costing over and above the normal standard fee originally quoted), claiming that without the deep clean (using the best and most efficient chemicals on the market), they couldn't guarantee the stains could be removed.
You're forced to sign on the iPad first to secure their fee and commit you to the quote.
After trying for some time and going over the stains several times, the stains couldn't be removed and they refused a refund on the extra over deep clean that clearly proved to be a waste of money.
Given that I signed the tablet first, a process they insist upon before they start working, they were unable to omit the pointless deep clean cost claiming the invoice is finalised upon signing!?
Offered a scented spray instead that was meant to be long lasting. This disappeared in a day too.... Worthless service.. won't use again. Will look elsewhere in future. Update, despite a response with a promise for some means of contact, unsurprisingly, none received.

Update... No one from No1cc(?) Ever called. Crap.

November 4, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We take all customer feedback seriously here at No1cc and are disappointed on this occasion not to have met our own high standards. We are sorry you are not happy with the clean you received. One of our Customer Service Reps will be in contact with you very shortly.
Thank you
No1cc

Rated 5 out of 5 stars

Quick clean punctual

Very happy with the service received from booking right through to the clean.

November 4, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with the service you have received. We appreciate your custom and welcome you back for any further requirements in the future.
Thank you
No1cc

Rated 3 out of 5 stars

Job great but company service poor

The cleaning job undertaken was brilliant, and Jason was polite and thorough. However, I tried to book on a Friday for Monday but never received a confirmation email. It was then scheduled for Wednesday, Jason arrived and sprayed the chemicals but his machine did not work so he said he'd come back the following day to finish the job. However the office 'forgot' to book us in. Jason then came back the day after - Friday - a whole week since I first contacted the company.

November 2, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you were pleased with the clean carried out. I can only apologize for the booking mishap. We will be sure to work with the sales team to make sure issues like this do not happen again. We appreciate your custom and we hope you would not judge us too harshly on this occasion and give us another chance when required.
Thank you
No1cc

Rated 5 out of 5 stars

Great service

Good comms, turned up on time, didn't try and push extras and just got on with it. Friendly operative. recommended.

October 31, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you are pleased with the service you have received. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 4 out of 5 stars

Carpet technician Nil,

Carpet technician Nil,. Decent guy, knew his trade, highly recommend.

October 31, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are pleased you are happy with the clean you have received. We appreciate your custom and welcome you back for any future requirements.
Thank you
No1cc

Rated 1 out of 5 stars

Dreadful company,first of all you get…

Dreadful company,first of all you get the impression you are dealing locally,i googled "local carpet cleaners" and got a local phone number to ring which i did at 8-30 very polite lady answered with all the talk said they could have someone round by 10am which they did its only then you realise you are dealing with a national franchise,nice guy looked round 3 bed house took pictures and said the lounge would need extra treatment for the stains which was another £20,i agreed,he did the whole house in less than an hr,called me to say it was done,what a dreadful job not even cleaned behind the doors (still dry)when i complained he said best he could do and he suggested i ring head office,very rude manager CAROL said either pay up or I will put a CCJ ON YOU !!!! I said beg your pardon and she repeated the threat eventually paid £50 to get rid off them DO NOT DEAL WITH THIS COMPANY,All 5 star reviews on there website must be false or they have picked some very easy going customers to review, TOTALLY UNPROFESSIONAL AND NOT TO BE TRUSTED

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

No1 Carpet Cleaning beats the Rug Doctor any day!

Neil came round with such a laugh we could stop smiling and after he cleaned the carpets we still can’t stop. Couldn’t recommend anyone else for the job.

October 31, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are glad you are happy with the service you have received. We will be sure to pass your kind comments on to Nil himself.
We appreciate having you as a customer and look forward to welcoming you back for any future requirements.
Thank you
No1cc

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you Sam. Called to say he was ahead of schedule. Lovely manner, all options discussed before firming up price (I'd already had the quote for a service clean online). Webchat really good too. Thorough clean throughout. More than happy to recommend. Refreshing to receive a first class service. Thank you.

October 30, 2019
Unprompted review
No.1 Carpet Cleaners logo

Reply from No.1 Carpet Cleaners

Hello,
Thank you for taking the time to give your feedback. We are happy you are pleased with the overall service you have received. We appreciate your custom and we welcome your back for any further requirements in the future.
Thank you
No1cc

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look