I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The custom service is great and the…
The custom service is great and the items are beautiful!!! Cant wait for my next order!! 🥰
June 15, 2026
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you so much for your kind message!
We’re really happy to hear that you’re pleased with our customer service and that you love your items. It means a lot to us.
We can’t wait to see you again for your next order!
Xoxo,
Nola team
reclamation
I like the charmes, but one was defekt and although I wrote two mails I did not got any answer how to change or get a new one.
Thats sad.
June 11, 2026
Reply from Nola Amsterdam
Hi!
Thank you for your message, and we sincerely apologize for the inconvenience this has caused.
It is strange, as we have not received any emails from you regarding this issue. Our records show that we have already reached out to you, and we are happy to assist in getting this sorted for you as quickly as possible.
We’re very sorry again for the frustration and thank you for your patience.
Sincerely,
Nola team
The pieces are really beautiful and as…
The pieces are really beautiful and as I always enjoyed their earrings, the quality of bracelet and rings is simply very disappointing. Just after a few weeks of ordering 2 of my 6 pieces were broken. One of the bracelet broke twice. After the first time I’ve emailed them and they replaced it quickly. Frustrating enough, it took just a week for the bracelet to break the same way. Products of Nola are really beautiful but they feel rather as “one wear” jewellery than something you can enjoy for a longer time.
June 17, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Weronika,
Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment you have experienced with your bracelet and rings.
This is certainly not the quality we strive for, and we completely understand your frustration, especially as some of the pieces broke shortly after purchase and even after a replacement.
Please be assured that we have addressed this matter with our production team for further investigation.
Upon checking your order, we can confirm that a replacement has already been sent to you and is currently being processed.
We truly appreciate your honesty and your support, and we are very sorry again for the inconvenience caused. If there is anything further we can assist you with, please don’t hesitate to let us know.
Sincerely,
Nola team
Fast delivery
Fast delivery. I received a necklace that wasn’t okay so I e-mailed pictures. Same day they send me a new one that was great!
June 12, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Evie!
Thank you so much for your kind message.
We’re very happy to hear that the replacement necklace arrived quickly and that you are pleased with it. We also appreciate you taking the time to send us photos earlier so we could resolve the issue promptly for you.
Your feedback means a lot to us, and we’re glad we could assist you on the same day and get everything sorted.
If there is ever anything else we can help you with, please don’t hesitate to reach out.
Xoxo,
Nola team
Very happy with my purchase!
Very happy with my purchase!
Quick and clean delivery and the jewels look stunning.
June 4, 2026
Reply from Nola Amsterdam
Hi Natalia!
Thank you so much for your wonderful review! 😊
We're thrilled to hear that you're happy with your purchase. It's great to know that your order arrived quickly and that you love how stunning the jewelry looks.
Thank you for your support, and we hope to serve you again soon!
Xoxo,
Nola Team
Good product quality
May 31, 2026
Reply from Nola Amsterdam
Hi Alexandra!
Thank you for your review! 😊
We're delighted to hear that you're happy with the quality of our products. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon! 💖
Xoxo,
Nola Team
Next day delivery was promised for a…
Next day delivery was promised for a birthday gift, unfortunately 1 week later the order wasn’t even sent.
Complete unresponsive customer service.
June 11, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Jef!
We sincerely apologize for the delay with your order.
Unfortunately, one of the items you ordered went out of stock, which caused the shipment delay. Upon checking, our team has been in contact with you regarding this issue.
We understand your frustration and are very sorry for the inconvenience caused.
Sincerely,
Nola Team
Very satisfied with Nola's service
Very satisfied with Nola's service. They responded quickly, were very friendly, and sent a replacement necklace without any hassle. Highly recommended! 😊
May 28, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Anja!
Thank you so much for your wonderful review! 😊
We're delighted to hear that you were satisfied with our service. Providing quick, friendly support and ensuring our customers have a great experience are always our top priorities.
We're glad we could assist you with a replacement necklace and make the process easy and hassle-free. Thank you for your recommendation and support—it truly means a lot to us!
We look forward to serving you again in the future. 💖
Xoxo
Nola Team
The Customer service is really great…
The Customer service is really great and the products are very high end.
I recommend this brand to everyone!!
Love Nola Ams!
June 3, 2026
Reply from Nola Amsterdam
Hi Masumi,
Thank you so much for your wonderful review! 😊
We're thrilled to hear that you're happy with both our customer service and the quality of your order. Your kind words and recommendation mean a lot to our team.
Thank you for your support, and we look forward to serving you again in the future!
Xoxo
Nola Team
Lovely pieces and really good quality !
Lovely pieces and really good quality !
Can’t take those rings off <3
June 8, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Bea,
Thank you so much for your wonderful review! We're thrilled to hear that you love the pieces and are happy with the quality.
It means a lot to know that you can't take the rings off—we'll take that as the highest compliment! Thank you for your support, and we hope you continue to enjoy wearing them for a long time to come.
Xoxo,
Nola Team
Super quick delivery
May 26, 2026
Reply from Nola Amsterdam
Hi Schlesser,
Thank you for your review! We're so glad to hear your order arrived super quickly. We appreciate your support and hope you love your purchase. We look forward to serving you again in the future!
Xoxo,
Nola Team
Reply from Nola Amsterdam
Hi Emilie!
Thank you for your message — we’re happy to hear everything is okay 👍
If you ever need any assistance in the future, we’re always here to help.
Xoxo,
Nola Team
Reply from Nola Amsterdam
Hi Nicole!
Thank you so much for your message — we’re really happy to hear that everything went smoothly and quickly 😊
We truly appreciate your feedback. If you ever need any assistance again in the future, we’re always here to help.
Xoxo,
Nola Team
It was a present for my daughter
It was a present for my daughter. She loved it and so did I. It was a nice pakkage and it was delivered the next.
May 21, 2026
Reply from Nola Amsterdam
Hi!
Thank you so much for your lovely message — we truly appreciate it!
We’re very happy to hear that the gift for your daughter was well received and that you both loved it. It’s also great to know that the packaging and fast delivery met your expectations.
We hope to see you again in the future!
Xoxo,
Nola Team
So amazing jewelry 😍 second time…
So amazing jewelry 😍 second time buying, always top quality, looks more expensive than its price, planning to buy other items soon
May 17, 2026
Reply from Nola Amsterdam
Hi Galiya!
Thank you so much for your kind message 😍
We’re really happy to hear that you’re loving your jewelry and that this is already your second purchase with us 🤍 It means a lot to know you’re satisfied with the quality and design.
We can’t wait to see what you choose next — we’ll be here anytime you need us ✨
Xoxo
Nola Team
Great products & outstanding costumer service
Wonderful, stylish & special products of very good quality! And such a great lovely and outstanding customer service :)) Love this shop!!!!
May 15, 2026
Unprompted review
Reply from Nola Amsterdam
Hi!
Thank you so much for your wonderful message 😍
We’re truly happy to hear that you love our products and had such a positive experience with our customer service. Your support and kind words mean a lot to us!
We’re so grateful to have you with us and can’t wait to serve you again soon ✨
Xoxo
Nola Team
Great service!
Great service!! Friendly, Quick respons and very helpfull.
Beautifull Jewelry
May 23, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Joyce!
Thank you so much for your lovely feedback!
We’re really happy to hear you’re pleased with our service and that you love the jewelry. Your kind words about our team mean a lot to us.
We truly appreciate your support and look forward to serving you again soon ✨
Xoxo
Nola Team
I send a piece
I send a piece, a silver coloured anklet, back to Dordrecht. I was told that I would get a refund to buy the gold plated anklet…..
But till now I got no response….
When can I expect the refund-Action so that I can buy the gold plated anklet…..
May 1, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Gerard!
Thank you for your message, and we’re very sorry for the delay in communication.
We can confirm that the exchange/refund has already been processed as per your request.
Please let us know if everything has now been resolved to your satisfaction, or if there is anything else we can assist you with — we’re here to help 🤍
Sincerely
Nola Team
The customer service is excellent and…
The customer service is excellent and very helpful, and their products are high-quality.
May 21, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Valentina!
Thank you so much for your kind words — we truly appreciate it! 😊
We’re really happy to hear that you’re satisfied with our customer service and the quality of our products. Your support means a lot to us and motivates our team to keep improving every day.
If you ever need anything else, we’re always here to help 💛
Xoxo,
Nola Team
Absolutely amazing customer service and…
Absolutely amazing customer service and such a kind experience from start to finish.
I accidentally returned my order without track & trace and was honestly afraid there wouldn’t be a solution anymore. Even though the package hasn’t arrived yet, the team handled everything with so much understanding and kindness and offered me a solution so I can reorder the correct ring sizes.
As a business owner myself, I truly appreciate companies that genuinely care about their customers, and Nola Amsterdam clearly does. Their communication was warm, professional and incredibly thoughtful.
Not only are the jewelry pieces beautiful, but the customer service deserves just as much praise. Thank you again for turning a stressful situation into such a positive experience ✨
May 18, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Priscilla,
Wow, thank you so much for your incredibly kind words and thoughtful review ✨
We truly appreciate you taking the time to share your experience. We completely understand how stressful situations like this can feel, so it means a lot to hear that our team was able to turn things around for you in a positive way.
As a business owner yourself, your recognition of our customer care and communication means even more to us. We always strive to treat every customer with understanding, honesty, and kindness, so your feedback genuinely means the world to our team.
Thank you again for your trust and support. We hope you’ll absolutely love your new ring sizes and continue enjoying our jewelry for a long time to come 💛
Xoxo
Nola Team
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