I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I reall... See more
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
The necklaces I ordered, are beatiful. One of them, however did not fit: ik was way too short. The customer service was very understanding and offered me a great solution for which I am very grateful.... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I had a great experience with Nola…
I had a great experience with Nola Amsterdam! My order got lost during the delivery process, but after contacting customer service by email, I received a quick response. Before I knew it, my order had already been resent. I’m very happy with both my purchase and the excellent customer service.
May 11, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Annelein!
Thank you so much for your kind review 🥰
We’re really happy to hear that you had a great experience with Nola Amsterdam, even though there was an issue with the delivery. We’re glad our customer service team could respond quickly and resend your order without delay.
It means a lot to know you’re happy with both your purchase and the service. Enjoy your items, and thank you again for your support! 💛
Xoxo
Nola Team
fast and correct delivery
++++ experience - fast delivery and correct - the day after I had my order delivered - amazing !
May 12, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Ruth!
Thank you so much for your wonderful review! We’re so happy to hear that your order arrived so quickly and that everything was perfect.
Enjoy your new pieces, and thank you again for your support — it truly means a lot to us! ✨
Xoxo
Nola Team
Fantastic service…
What een Nice people and fantastic service did Nola deliver. The bracelat I recieved was broken and after een short mail with the details of the order, I recieved within one week a new bracelat. Thank you so much, I am very happy with it!
May 11, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Marjanne!
Thank you so much for your kind words! We’re very sorry that your bracelet arrived broken, but we’re happy we could quickly make it right for you.
It means a lot to us that you took the time to share your experience, and we’re delighted to hear that you’re happy with your new bracelet. Enjoy wearing it, and thank you again for your support! ✨
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Esmeralda!
Thank you so much for your lovely review 😊
We’re really happy to hear that everything is perfect and that you’re satisfied with your experience. Your kind words mean a lot to our team.
If you ever need anything in the future, we’re always here to help.
Xoxo
Nola Team
🤗
Helpful customer service
May 5, 2026
Reply from Nola Amsterdam
Hi Nada!
Thank you so much for your kind words 😊 We’re really happy to hear that you found our customer service helpful. Your feedback means a lot to us and motivates our team.
If you ever need anything in the future, we’re always here to help.
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Jouke!
Thank you so much for your 5-star review😊
We’re really happy to hear that you’re pleased with your anklet and our service. Your kind words mean a lot to our team.
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Zwaan,
Thank you for your feedback, and we’re very sorry to hear about your experience with the clasp.
This is not the quality we aim to deliver. Could you please send us an email at info@nola-amsterdam.com with a photo of the item? This will allow us to review the issue properly and assist you with a suitable solution.
We look forward to hearing from you so we can resolve this for you as quickly as possible.
Sincerely
Nola Team
Good experience
Good experience. Great contact whit customer service and the products are amazing. Tank you so much Nola Amsterdam -xxx-
May 9, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Sammy!
Thank you so much for your lovely review 😊
We’re really happy to hear that you had a great experience with our customer service and that you’re pleased with your products. Your kind words mean a lot to us.
Thank you for your support of Nola Amsterdam — we truly appreciate it 💛
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi!
Thank you for your review, and happy birthday 🎉
We’re really glad you received your gift, and we’re sorry to hear that the delivery took a bit longer than expected. That’s not the experience we aim for, especially for a special occasion.
We truly appreciate your patience and understanding, and we’ll continue working to improve our delivery times.
We hope you still enjoy your gift, and we’d love to see you again in the future.
xoxo,
Nola Team
I think the price too high for the quality…
I think the price is too high for the quality of the product.
It's not easy to close the earrings, and the part that's going trough the part of the ear is irritating.
It becomes red, think and it's itching.
This is the first and the last product I will buy.
April 24, 2026
Reply from Nola Amsterdam
Hi Henny!
Thank you for your feedback, and we're really sorry to hear about your experience with the earrings. We completely understand how disappointing this must feel, especially if you were expecting better comfort and quality.
This is not the standard we aim to deliver, and we take your concerns very seriously. The irritation you described and the difficulty closing the earrings are important issues for our quality control team to review.
Could you please send us a short video or clear photos showing the issue? This will really help our quality team properly assess what may have gone wrong. You can email it directly to info@nola-amsterdam.com, and we will make sure it is forwarded immediately.
Once received, we’ll investigate this carefully and work on a suitable solution for you. We truly appreciate you giving us the opportunity to look into this.
Sincerely,
Nola Team
I have no news from my order nor the…
I have no news from my order nor the state of delivery
April 17, 2026
Reply from Nola Amsterdam
Hi Juan!
We sincerely apologize for the delay and for the lack of updates regarding your order. This is not the experience we aim to provide, as we always strive to ship and deliver on time.
Upon checking, the delay is due to recent union/strike actions affecting bpost, which has unfortunately caused disruptions and slower movement of parcels. We’re very sorry that you were not informed about this earlier.
The good news is that your package has not been lost. According to the latest tracking update, it is now scheduled for delivery on Monday, May 4 between 08:25 and 10:55.
We will continue to monitor the shipment closely to ensure it reaches you as expected. Thank you for your patience, and again, we truly apologize for the inconvenience caused.
Sincerely,
Nola Team
my order never be delivered
my order never be delivered , and it's written , that it is .
I don't know how you can pretend to organize the delivery .
What can i do now ?
April 23, 2026
Reply from Nola Amsterdam
Hi Stephanie!
We're really sorry to hear about this situation—we completely understand how frustrating it must be to see your order marked as delivered when you haven’t received it.
Upon checking the tracking details, the package was marked as delivered on April 27. In some cases, carriers may leave the parcel in a safe place such as your mailbox, with a neighbor, or at a reception/front desk if applicable. We’ve also sent you an email with these details to help locate the package more quickly.
Could you please take a moment to check around your delivery area, including any safe drop locations or with neighbors or household members who may have accepted it on your behalf?
If you’re still unable to locate the parcel after checking, please let us know right away. We’ll be more than happy to investigate this further with the carrier and work with you to find a suitable solution.
We truly want to get this resolved for you as quickly as possible and appreciate your cooperation. Looking forward to your reply so we can sort this out together.
Sincerely,
Nola Team
love the products!!!
April 15, 2026
Reply from Nola Amsterdam
Hi Simone!
Thank you so much! We’re really happy to hear you love the products ❤️ Your support means a lot to us, and we hope to see you again soon!
Xoxo
Team Nola
Fast delivery, but weird packaging
Fast delivery, but the way of packaging was weird. The box was empty, the earrings were separate (just loose in the package) and the earring pins were bent. :(
April 21, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Floor!
Thank you for your feedback, and we’re really sorry to hear about this experience. That’s definitely not how your order should have arrived, especially with the packaging and the condition of the earrings.
We’d like to look into this right away and get it sorted for you. Could you please share your order number so we can check what happened and find a proper solution for you?
Thank you for bringing this to our attention, and again, our apologies for the inconvenience.
Sincerely
Team Nola
Beautiful and arrived super fast
Beautiful and arrived super fast! Will purchase more items for sure
April 15, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Victoria!
Thank you so much for your lovely review 💛
We’re really happy to hear your order arrived quickly and that you love it!
We truly appreciate your support and can’t wait to have you shop with us again 😊
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Emma!
Thank you for your lovely feedback!
We’re so happy everything arrived quickly and that you’re enjoying your new piece ✨
Can't wait to see you again soon! :)
Xoxo
Nola Team
Beautiful jewelry, excellent customer service
The jewelry is truly beautiful, and the customer service is a 12/10.
Excellent!
April 10, 2026
Unprompted review
Reply from Nola Amsterdam
Hi Scherzer,
Thank you so much for your kind words! 😊
We’re absolutely delighted to hear that you love the jewelry and had such a great experience with our customer service.
Your support truly means a lot to us! ✨
Xoxo
Nola Team
Reply from Nola Amsterdam
Hi Saban,
Thank you for your feedback! We’re thrilled your order arrived quickly. We look forward to serving you again soon!
Xoxo
Nola Team.
My parcel hasn’t still arrived even…
My parcel hasn’t still arrived even though it was shipped on Last week Thursday
And unfortunately I’ll be travelling for 2 weeks and I won’t be able to receive my parcel
April 2, 2026
Reply from Nola Amsterdam
Hi Jean!
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always strive to ship orders on time and handle them carefully, but occasionally factors beyond our control—such as transit delays or temporary misplacement—can affect delivery.
Upon reviewing your order, we found that it was temporarily lost in transit. The good news is that it has since been located and is now on its way to you. We understand how frustrating this situation can be, especially if you are traveling or have a tight schedule, and we sincerely apologize for any inconvenience caused.
We take these situations seriously and are continually working with our logistics partners to minimize delays and ensure smooth delivery. If there’s anything we can do to assist you further—such as arranging a safe delivery alternative while you’re away—please don’t hesitate to reach out to us directly.
Your satisfaction is very important to us, and we hope we can restore your confidence in our service.
Thank you for your understanding.
Sincerely,
Nola Team
Bad logistics and stocks
I made my order and paid for it online. They waited more than 9 days to tell me that one pair of earings wasn’t in stock. 2 days after, they told me that another pair wasn’t also in stock. I bought three pairs and I had to change two of they….But when i made my order there was stock for both. So, they are bad in logistics and organization. And that is not professional.
March 17, 2026
Reply from Nola Amsterdam
Hi Johanna!
We sincerely apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to expect items in stock and then be informed otherwise.
Unfortunately, in this case, there was an issue with our system that caused incorrect stock information to be displayed. This is something beyond our immediate control, but we take your feedback very seriously and are actively working to improve our logistics and order management processes to prevent this from happening in the future.
We truly value your support and hope you will give us another chance to provide a smoother and more reliable shopping experience. Thank you for bringing this to our attention.
Sincerely,
Nola Team
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