I bought a no-no Product from the official side about a month ago. Within a month it stopped working. This is a $300 merchandise. I contacted customer service they wanted a video which I’ve sent, then... See more
Company replied
No No No
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See what reviewers are saying
You all helped me with a problem that I could not solve on my own. I thought that all hope was lost and that Uber eats support was just going to take my money. You assisted me with my problem, worked... See more
Company replied
After many attempts to contact Avis to resolve an issue that they had caused, I reached out to Jack and within 2 days heard back directly from the right customer relations team at Avis, and the case w... See more
Company replied
Jack from Nonono was great , he was sincere and he helped a lot! I would recommend the customer be clear about what they want from the resolution- for example a refund or an apology, some companies do... See more
Company replied
Company details
Written by the company
Consumer Complaint Resolution Website. We help American consumers resolve complaints with big companies by escalating their complaints past the frontline customer service straight to the escalations department. We incentivize businesses to resolve your issue by a) Publishing all the complaints on nonono.com b) Giving them a fair opportunity to respond and fix the issue before you can leave a review and rate the business based on the outcome of the resolution. There is a small fee to use our service with a 100% money back satisfaction guarantee.
Contact info
Åkerlundinkatu 8, 33210, Tampere, Finland
- customercare@nonono.com
- nonono.com
People also looked at
Thank goodness for No No No
I am so happy I found No No No because I was trying to get a vanity from Home Depot and was just on a hamster wheel of speaking with multiple customer service representatives who tried to help but with the communication gaps/ inconsistencies I was getting nowhere. I just became more and more frustrated. I found No No No and within 24 hours John from Home Depot called. I would never have gotten to him without Jack's help. Thank you Jack!
September 26, 2023
Unprompted review
Reply from No No No
Thank you for your amazing review, Jackie, though I need to apologize it took so long for me to reply.
Glad to read that we were able to help you get in touch with Home Depot and how they resolved your issue in the end.
I hope you'll never need a service like ours in the future but if you do, you know where to find us. :)
Kind regards
Jack
Wish I found nonono.com sooner!
After many attempts to contact Avis to resolve an issue that they had caused, I reached out to Jack and within 2 days heard back directly from the right customer relations team at Avis, and the case was promptly resolved thereafter. Chasing down the right people for a problem that Avis should have directly fixed was frustrating and a huge time suck. Jack clearly knows who to reach out to escalate my issue, I'm very glad to have used nonono.com to help me!
August 13, 2023
Unprompted review
Reply from No No No
Thank you for your great review, Katherine!
That said, I need to apologize that it took so long for me to reply. I'm sorry but better late than never I hope.
I'm glad to hear you were happy with our escalation service.
I hope you'll never need a service like ours in the future but if you do, you know where to find us. :)
Kind regards
Jack
Incredible service
Incredible service. All I can say is Thank you for No No No! I was having multiple issues with our warranty company until I signed on with No No No. Once they were involved my 3 1/2 week nightmare had a successful ending! Thank you No No No!!
August 14, 2023
Unprompted review
Reply from No No No
Thank you for your great review, Debrarose!
Having said that, I owe you an apology because it took so long for me to reply. I'm sorry but better late than never I hope.
I'm glad to hear you were happy with our escalation service.
I hope you'll never need a service like ours in the future but if you do, you know where to find us. :)
Kind regards
Jack
Refunded the $15.00 right away
Jack at nonono informed me right away. That Dollar General Corp. rarely responds to any complaints. Jack tried for over 2 months. He refunded me the $15.00. Within 2 days of asking for the money back.
June 5, 2023
Unprompted review
Reply from No No No
Thank you for your wonderful review! We don't always succeed and when that happens, we're happy to issue a full refund.
Kind regards
Jack
Complete scam
Complete scam. Paid to have them escalate issue with Walmart and he said reach back if I don’t hear back. I email the “owner” Jack and never hear back from him again. He took my money and is now ghosting me. And I asked for a refund and silence. Stay away from this completely sham of a service.
July 20, 2023
Unprompted review
Reply from No No No
Hello A M. I'm sorry that we disappointed you and were not able to help you with your issue with Walmart.
I'm happy to give you a full refund.
The reason for your poor experience is that we're understaffed. We're trying to raise funding so that we could hire more people.
I'm really sorry for your poor experience and I fully understand your frustration. In order to issue the refund, I would need to know who you are so could you contact us again so that I can process your refund.
Thank you.
Kind regards
Jack
Great service
Jack and this company were very helpful in getting my complaint resolved. They followed up to make sure I was all set. I would use them in a second again.
July 4, 2023
Unprompted review
Reply from No No No
Thank you for your amazing 5-star review, Clarence! That said, I owe you an apology because it took so long for me to reply. I'm sorry but better late than never I hope.
I hope you'll never need a service like ours in the future but if you do, you know where to find us. :)
Kind regards
Jack
A waste of time and money
I signed up and paid the $15.00 to escalate my complaint against Lowes. All I got out of this B.S. service, nonono.com, was $15.00 poorer. Don't waste your time or your money. nonono.com is worthless, worthless, worthless.
July 13, 2023
Unprompted review
Reply from No No No
Hi Dave. I'm sorry for your poor experience with us and for the fact that we were not able to help you.
We are not perfect, there are cases in which we are not able to help.
However, I just issued a full refund for you.
Lastly, we will follow up with Lowe's about your issue. I hope they will contact you after the follow up.
Once again, I'm sorry for your poor experience with us.
Kind regards
Jack
No no no is No Help. Don’t waste $
Hired nonono to help resolve dispute issue with Lowe’s. No help at all 1 email saying we will help but no results. Save your money.
Mark
July 4, 2023
Unprompted review
Reply from No No No
Hi Mark,
I'm sorry for your poor customer experience with us. We've received a record number of cases and follow-up emails lately and our tiny team is struggling to keep up with the volume.
I hate making explanations but we are in a difficult situation in the sense that we are trying raise funding so that we could hire more customer service agents and develop our internal systems but for now we have to make do with the team and the systems we have.
I issued a full refund for you.
Once again, I'm really sorry for your disappointing experience with our service.
Kind regards
Jack
No No No, Founder & CEO
This is a scam company
This is a scam company, they do nothing- don't waste your money. They DO NOT respond or help in any way
July 1, 2023
Unprompted review
Reply from No No No
Hi Christi, I'm sorry for your poor customer experience with us.
We've received a record number of cases and follow-up emails lately and we’re struggling to keep up with the volume.
I hate making explanations but we are in a difficult situation in the sense that we are trying raise funding so that we could hire more customer service agents AND to develop our internal systems. Investors expect growth so in that sense it is a good thing that we’re growing but we are really sorry that some customers like you had a poor experience with us before we’ve been able to raise funding.
I issued a full refund for you.
We hope we’re able to offer a better experience next time if you’re willing to give us another chance.
Once again, apologies for the poor experience with our service.
Kind regards
Jack
No No No, Founder & CEO
PROBLEM SOLVED
I appreciated the response time and attention given my situation by NO NO NO. Given the lack of concern I'd received from ADT, it was very satisfying to receive resolution through NO NO NO. Thank you!
May 15, 2023
Unprompted review
Reply from No No No
Thank you for your review, Beatrice!
Not serious
Not serious. Filed a complained several days ago. Got what I suppose was an automated answer from Jack. That was several days ago. Since then nothing. And Jack doesn't even reply to e-mails. The money was still taken though.
June 11, 2023
Unprompted review
Reply from No No No
Hi Mirko, I'm sorry for your poor customer experience. We've received a record number of cases and follow-up emails lately and we’re struggling to keep up with the volume.
I hate making explanations but we are in a difficult situation in the sense that we are trying raise funding so that we could hire more customer service agents AND to develop our internal systems.
Investors expect growth so in that sense it is a good thing that we’re growing but we are really sorry that some customers like you are getting a poor experience with us before we’ve been able to raise funding.
We will issue a full refund for you. We hope we’re able to offer a better experience next time if you’re willing to give us another chance.
Once again, apologies for the poor experience with our service.
Kind regards
Jack
No No No, Founder & CEO
My experience with NoNoNo was actually…
My experience with NoNoNo was actually so smooth and pleasant... almost unheard of in present day dealings with many companies....NoNoNo followed up with ME to ensure my issue was resolved....I can go on and on.... just try them out and you'll see for yourself....🙂
January 8, 2023
Unprompted review
Reply from No No No
Thank you for your review, Maria!
AMAZING SERVICE! 100 STARS!
All I can really say is WOW!
My experience with No No No was the most amazing experience I've had working with any company.
In December 2022, I ordered a sofa from West Elm that was due to be delivered between February and March. On the last day of the delivery window, West Elm informed me that the sofa was backordered. Since then, I had gone back and forth with them for a total of 6 months, receiving different information from each representative I talked to regarding the sofa. My delivery was rescheduled about 3 times and never arrived. After being told "there's nothing we can do. We don't have any information. We just have to wait because it's in transit", I was so frustrated that I googled ways to file a West Elm complaint. I came across No No No, read the reviews, and figured "hey for $15, that's not bad at all. I'll try it."
Jack was super kind! He responded to me in the promised timeframe and only ONE day after he informed me that my complaint had been escalated, I magically received an email from West Elm to schedule my sofa delivery that same weekend. Keep in mind, only a few hours before I found No No No, I was told by West Elm that I'd just have to wait because there's nothing anyone could do since the sofa is still in transit (as it had been for the last month).
No No No is a gem of a business and I love that they advocate for consumers so we aren't taken advantage of by large companies. I am still in awe of how quickly everything turned around after getting nowhere on my own for 6 months. I am truly thankful for Jack and his team and have recommended No No No to everyone I know.
P.S. I never leave reviews for anything but I simply had to because this is a service that everyone needs to know about!
Thank you Jack! :)
May 2, 2023
Unprompted review
Reply from No No No
Thank you for your super kind review, Nee!
We really appreciate it.
Scammers
The said I will get response in two days, its been a week, no response what so ever
May 2, 2023
Unprompted review
Reply from No No No
Thank you for the feedback.
However, we would politely like to point out a couple of things.
Firstly, we don't say that you are guaranteed to get response in two days. Our value proposition is:
"1) Filing a complaint costs $15.
2) We will deliver your complaint past the frontline customer service straight to the escalations department.
3) If you don't get a response within 72h, you will get a 100% refund."
Secondly, the day after you filed your complaint, we emailed you and wrote: "I'd appreciate it if you could keep me posted. If you don't hear back from Walmart in two business days, please let me know so that I can follow up with them on your issue."
Having said that, you replied to our email and we failed to reply to you – for which I'm really sorry.
Whenever we have customers who are not satisfied, we are always happy to issue a full refund – just like in this case.
We are not perfect but we are not scammers and we gave you a full refund.
We're sorry that you were disappointed with our service.
Paid twice and received nothing.
I paid for your services twice. I have not heard anything from you about my case with Walmart. No phone call, no email, no text.
This has occurred over 2 months.
I want a refund of $35 dollars and to tell you I am a very upset customer. Not sure of the dates but not too far from the one I entered.
March 3, 2023
Unprompted review
Reply from No No No
Hi Carlotta,
I'm sorry for your poor experience with us.
I just issued full refunds for both of your cases.
That said, I can see that
1) Our automated system sent you confirmation emails
2) We also sent you personalized follow-up emails 2nd of March and 30th of March.
Could you check your spam folder and see if our emails landed there?
I will also email you after this reply.
Kind regards
Jack
I contacted NONONO after many…
I contacted NONONO after many frustrating hours of trying to find the right person at Sears to talk to about my very valid complaint. I finally resorted to this service and was quite frankly amazed and impressed with how quickly the situation was resolved AND with a total refund! Jack followed up regularly and all promises he made regarding timelines were fulfilled. I would absolutely recommend this service when your own efforts are ignored.
April 24, 2023
Unprompted review
Reply from No No No
Thank you for your review, Stephanie!
Completely useless
Completely useless. Just told me the escalated my complaint. I should hear from Pottery Barn in 2 business days. We I didn't I reach out to No no and never received a response.
April 12, 2023
Unprompted review
Reply from No No No
Thank you for your feedback. I ran a search on our database and didn't find any customers with the name Peter Lewis so I'm not sure if this review is authentic.
Having said that, we are not perfect, we make mistakes. We're a tiny startup and we've seen a record number of customers lately and we've been struggling to keep up with follow-ups which has admittedly led to poor experiences for some customers. I'm sorry.
Having said that, we don't promise a reply in 2 business days. Our value proposition is this:
1) We will deliver your complaint past the frontline customer service straight to the escalations department.
2) If you don't get a response within 72h, you will get a 100% refund.
We are happy to refund any customer who doesn't get a reply within 72 hours OR if the customer wants a refund for whatever reason.
If you are a customer of ours and want a refund, please reach out to customercare[a]nonono.com.
Thanks.
Kind regards
Jack
No No No, founder
Nonono resolves issues between customers and corporations
Nonono resolves issues between consumers and large companies. I had a very nasty experience with my local Home Depot and was having a hard time finding a representative to voice my complaint to. I don't think it's accidental that large companies structure their websites to hinder customer access. Nonono routed me straight to Home Depot's executive escalations group and helped me resolve my issues.
Jack at Nonono provided pointers on how to best approach the conflict and created a win-win; particularly for Home Depot as my initial goal was to cost them as much business as possible rather than to get a refund.
The money charged for this service is ridiculously low and that charge was more than covered by a refund and gift card.
I will certainly use Nonono in the future to help resolve problems that I may have with large companies.
December 20, 2022
Unprompted review
Reply from No No No
Thanks for your review, Robert!
NOT a scam
UPDATE: NOT A SCAM
Big apologies, I misunderstood the timelines & expected an immediate response from No no no when I confirmed with them I had no response from ahs. My problem is on going with ahs & I have chosen to continue to have no no no escalate my case. This is to replace my previous negative review which I have now removed.
December 15, 2022
Unprompted review
Reply from No No No
Thank you for your review.
Our value proposition is that we help your complaint bypass the frontline customer service by delivering it straight to the escalations department, and if you don't get a reply within 72 hours, you're entitled to a refund.
In your case, we contacted you within 22 hours after you had filed your complaint which was on Tuesday Dec 13th. In our reply we wrote: "I'd appreciate it if you could keep me posted. If you don't hear back from AHS in two business days, please let me know so that I can follow up with them on your issue."
Then you emailed us on Friday Dec 16th letting us know that AHS hasn't been in touch with you. We were at capacity on Friday so we only managed to get back to you today on Monday Dec 19th, a day after you had written your review here on Trustpilot.
We are not perfect but we're not a scam either. We are not able to help all our customers resolve their complaints but whenever our customer is not satisfied with us, we're more than happy to offer a full refund – just like we did with you. Please check your email. If you want a refund from us, you will receive it. 🙂
Thank you.
Kind regards
Jack
No No No, founder
Great service
Great service, excellent results, at almost no cost to speak to. Recommended them to all my friends and will continue to use as my main way to resolve disputes with businesses..
October 10, 2022
Unprompted review
Reply from No No No
Thanks for your review, Andrew!
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