Like a lot of people I order a great deal online from many companies. My product very well packaged, other companies could learn a lot from CROP with this in mind, and delivery was good given that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a special primer at a great price, unfortunately it didn't come in time but when I emailed the customer service about it, they refunded me the same day. I will order again if I ever need anyth... See more
Company replied
Excellent. I ordered Abranet and it arrived perfectly well after 5 days (Belgium), and for me that is completely fine. The payment went by bancontact which I appreciate and find trustworthy. The webs... See more
Company replied
I was after items for finishing off some paintwork on my partners 30 year old Celica as well as two other cars. The website was easy to use and there is a massive selection of items. Ordered all the p... See more
Company replied
Company details
Written by the company
CROP; dé Paint & NonPaint specialist van Europa met het grootste assortiment. NonPaint en Paint producten van profesisonele kwaliteit van bekende merken voor de beste prijs!
Contact info
Singerstraat 4, 2652 XC, Berkel en Rodenrijs, Netherlands
- +3110-4473658
- klantenservice@nonpaints.com
- nonpaints.com
4.6
Excellent
4K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful as staff,and a great…
Very helpful as staff,and a great product
February 11, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your positive feedback. We are pleased to hear that our staff were helpful and that the product met your expectations. Your satisfaction confirms the value of our service driven approach. We appreciate your trust and are happy to assist you again in the future.
Great product and delivery at a great…
Great product and delivery at a great price. If you are from the UK factor in approx 30% duty/fees on top and the need to change the plug of an electrical appliance.
Much better price despite all this.
February 2, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for sharing your detailed feedback. We are pleased to hear that you are satisfied with the product quality, delivery and overall pricing. Your practical note for UK customers regarding duties and plug requirements is appreciated and helpful for others. Despite these factors, it is good to read that our offering still represents strong value. We look forward to supporting you again in the future.
Sent me a Sander with a two pin plug…
Sent me a Sander with a two pin plug even though I’m from uk and site are heavily advertised on google when looking for a Rupes sander . Also there is a big import tax to pay so worked out to be a very expensive machine.
Very difficult to return and they weren’t willing to pay return fee for their mistake
Their answer to me was we are a European company. Don’t fall for the free delivery advertising
February 6, 2026
Unprompted review
Reply from CROP - nonpaints.com
HI James,
Import costs are charges that may apply when goods are shipped from one country to another. These costs are not the same as shipping fees. While shipping costs cover the transportation of the package, import costs include duties, customs handling fees, and taxes that the destination country may charge to allow the goods into the country.
In this case, no VAT (Value Added Tax) was paid at the time of purchase, which means the customs authorities in the destination country may charge VAT upon import. These are standard procedures for international shipments and are separate from the original shipping fee you paid.
We clearly state this information on our website, so customers are aware of potential import costs. However, we are not responsible for these charges, and we do not include them in your payment to us.
Import costs are not paid to us, but directly to your own government or customs authority. Since you did not pay VAT during your order, your local customs may charge VAT and possibly other fees when the package arrives in your country. This is a standard part of international shipping and completely separate from the shipping fee you paid to us.
Additionally, it is clearly stated on our website that we are based in the EU, not the UK. In the EU, we use different plugs than in the UK. You could therefore have anticipated that the plug would not fit in the UK. Fortunately, this can easily be solved with an adapter, which costs only a few pounds.
Quick delivery always.Never a problem…
Quick delivery always.Never a problem with items.Good quality of products 👌
January 15, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We’re glad to hear that you are consistently satisfied with our fast delivery, product quality, and reliability. Your feedback is greatly appreciated.
Awesome
Awesome. I'm from the UK and when I moved to the Netherlands I wanted a reliable alternative to my old suppliers. Crop is fantastic. Delivery is super quick, there's knowledge tips and customer service team is knowledgeable. The range of stuff they have is perfect for pros and amateurs alike. Brilliant
January 28, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We’re delighted to hear that Crop has become a reliable alternative for you and that you are satisfied with our fast delivery, knowledgeable customer service, and wide product range. Your positive feedback means a lot, and we look forward to serving you again.
Wrong colour mixing, even worse customer support
I ordered spray cans with the colour code BMW 353 “bright red”, on the website it is advertised as “original M Badge red colour”. The colour that got delivered was a bright orange one, even after sending the support crew fotos and offering to ship back the spray can on my expense, just to prove they sent the wrong colour, the support team tried to convince me the original M Colour is orange.. absolutely indredible rude, buyers beware!!
January 27, 2026
Unprompted review
Reply from CROP - nonpaints.com
Hallo Alexandru,
Vielen Dank für Ihr Feedback.
Wir möchten hierzu klarstellen, dass wir den Farbton BMW Farbcode 353 „Bright Red“ geliefert haben, exakt so, wie er vom Hersteller BMW für die originalen M-Streifen spezifiziert ist. Dieser Farbton ist kein klassisches Dunkelrot, sondern ein leicht orangerotes Rot, was auch bei originalen BMW M-Emblemen und Streifen seit Jahren so umgesetzt wird.
Um Transparenz zu gewährleisten, haben wir Ihnen Vergleichsfotos von originalen BMW M-Streifen zur Verfügung gestellt, die eindeutig zeigen, dass der gelieferte Farbton dem Original entspricht. Diese Vorgehensweise entspricht unserer langjährigen Praxis und Erfahrung mit OEM-Farbtönen.
Darüber hinaus haben wir Ihnen kulanzhalber angeboten, ein alternatives Rot zu liefern, falls der Originalfarbton nicht Ihren persönlichen Erwartungen entspricht. Leider wurde dieses Angebot nicht angenommen. Stattdessen kam es unmittelbar zu Drohungen, woraufhin der Kontakt Ihrerseits abgebrochen wurde.
Wir bedauern, dass es zu dieser Situation gekommen ist. Unser Anspruch war und ist es stets, originalgetreue Produkte zu liefern und bei Unklarheiten lösungsorientiert zu unterstützen, so wie wir es seit vielen Jahren erfolgreich praktizieren.
Mit freundlichen Grüßen
Ihr CROP Team
I wouldn't waste your time... And if you're buying anything electrical check the plug is actually UK 3-pin
Made a purchase of an electrical product. However it was being imported into the UK and I got a huge bill from customs. At that point it pops into my head just to check that this was a UK 3 pin plug (as I didn't realise it was being imported).
CROP don't have a telephone number you can call.. They're in the Netherlands and you have to use email.
They responded telling me it was a "standard EU plug". I replied that that was a nonsensical response because there are a variety of plugs used throughout the EU.. and the UK has been out of the EU for almost 10 years anyway!!!
So then they sent me a picture of the plug which was basically a two-pin plug.
I then stated I wanted to withdraw from the sale because the item was no good to me and they told me I would have to wait for customs to release the item back to UPS.
It took weeks...!
But.. I then began to chase the item and found that it had actually been returned to UPS by customs and UPS had actually returned it to CROP... Yet the agent from CROP was telling me that "as soon as we get it back we'll process a refund".
I took a screenshot of the tracking showing it having been delivered back to CROP.. but they seemed to be stalling and didn't know what their left hand was doing from their right.
In the end I just went to PayPal who I made the purchase through.. open a case.. and I received a full refund within about 3 days.
The CROP agent, last I messaged them, still didn't know what was going on... Doesn't matter I got my money back.
January 2, 2026
Unprompted review
Reply from CROP - nonpaints.com
Good afternoon mr Wolstencroft,
Thank you for your message.
We would like to clarify a few points regarding your experience.
All of our contact information, including our phone number, is available on our website and through Google, so customers are always able to reach us directly.
As a European company, we sell products with standard EU plugs. While we understand that the UK uses a different plug, this has always been the standard for products we distribute, even prior to the UK leaving the EU.
The UK has always been an exeption regarding plugs and electricity standards.
We completely understand that the return process was frustrating. Unfortunately, we do not have direct contact with customs, which is why the process took longer than expected, as each step required coordinating via email with UPS.
We are pleased to confirm that your refund has been processed, including the shipping cost. Should you require any further assistance, please do not hesitate to contact us.
Sincerely,
Team CROP.
Reasonable pricing and fast delivery
Reasonable pricing and fast delivery. Great experience!
January 26, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We’re glad to hear that you are satisfied with our pricing and fast delivery. Your positive feedback is greatly appreciated.
Very good communications and fast…
Very good communications and fast delivery, will buy from again
January 19, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We are pleased to hear that you are satisfied with our communication and fast delivery. We appreciate your trust and look forward to serving you again.
Don't order if you're in the UK, didn't arrive and no refund.
As stated in my Google review, don't order from this company if you are in the UK, sander wasn't delivered despite what crops emails told me, got told at least 20 times that they would deal with UPS to find the whereabouts of the sander, only ever replied when I chased them again and again for a refund.
Tried dealing with UPS, who wouldn't because I'm not their customer, crop are!
And crop, I know you won't refund unless the parcel is back to you, but don't short me because your delivery company haven't got it back to you, that's between you and UPS to sort out.
July 8, 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear David,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations.
We would like to emphasize that we are a professional company with many years of experience in international shipping. Our website clearly states that we ship from the EU. This information is explicitly mentioned on our Shipping page and during the checkout process. It is also clearly stated that orders shipped to the United Kingdom may be subject to import duties and VAT. It is important to note that no VAT was charged by us at the time of purchase.
We do not send fake emails or messages on behalf of UPS. Once a shipment is handed over to UPS, they are legally required to contact the recipient regarding any applicable import duties and additional charges. This communication is handled entirely by UPS.
Regarding refunds: purchase amounts are always refunded promptly and correctly. However, we do require the return shipment to be physically received by us. Once a return is received at our warehouse, the refund is automatically processed. Unfortunately, in this case, we never received the returned item.
Customer service and quality are always our top priorities, and we strive to be as transparent as possible. Beyond clearly communicating this information on our website, there is little more we can do. We therefore assume that customers review this information carefully before placing an order.
Nevertheless, we regret that this situation led to a negative experience and we appreciate all feedback, as it helps us improve our service where possible.
Kind regards,
CROP
Horrible!!!
Horrible!!!
Don't order on this website.
Advertise fast delivery is a joke.
My package was lost on the way to me they say.
Now I wait for three weeks to get my delivery.
I called everyone but no one seems to know where it is. I asked CROP to send me my money back because I didn't get my order. They say they need to wait until UPS is done with their investigation.
Now I waited for three weeks. Don't have my order or my money. I can't work.
This is unbelievable.
I will call my national customer agency and see what they can do.
Update: Still ongoing no money no package after 4 weeks. No Update. I don't know what these people are doing.
January 16, 2026
Unprompted review
Reply from CROP - nonpaints.com
Hi Marc,
As far as we can tell, the investigation is still ongoing. We are closely monitoring the situation and remain in constant contact with all parties involved to ensure that the matter is addressed as efficiently as possible. Please rest assured that we are doing everything within our power to resolve this issue promptly. Unfortunately, despite our repeated efforts, UPS has not yet been fully cooperative, which is causing delays beyond our control. We understand that this is frustrating and appreciate your patience while we continue to work towards a satisfactory resolution.
Kind regards,
Team CROP
Gatis - My experience
I purchased a quality product for my knife design projects. Shopping at the CROP online store was convenient and delivery was fast. I will definitely use the services of this online store in the future.
January 7, 2026
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We are glad to hear that your shopping experience was convenient and that the delivery was fast. It is great to know you are satisfied with the product. We look forward to serving you again in the future.
Best site for ordering
I make order from this site and the order came before the scheduled date. The order was as described packaged in two boxes. The person on their WhatsApp was very polite and explain me everything I want to know about order - cost, shipping tracking etc. I strongly recommend this site because they were very professional. They are example of how should everyone work. If I need something else to buy this is my first online shop where I will look.
December 22, 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We are delighted to hear that your order arrived ahead of schedule and was accurately packaged. It is great to know that our WhatsApp support was helpful and polite, providing all the information you needed. Your recommendation and positive feedback on our professionalism mean a lot to us. We look forward to assisting you again for future purchases.
Rip off
If you are in the United Kingdom, DO NOT order from this company. Their shipper UPS charged me a £61 processing fee on top of the usual government taxes of £40 for a small order. If you are a UK buyer, your order will end up costing you far more than it would from even the most expensive domestic supplier. AVOID THIS SELLER
*** DO NOT BELIEVE THEIR REPLY, it is nonsense. I was charged £101 on a very small order. Only £40 of that was government charges. The rest (£61) was UPS handling fees. Do a web search on unreasonable handling charges made by UPS and you will see they are famous for it. Their reply should tell you not to buy from CROP because they have no interest in preventing their customers from being ripped off by their shipper. The person who wrote the reply above is almost certainly the person I dealt with. He/she does not read or understand what is written. They just cut and paste the same unthinking, patronising reply. I regularly order from EU suppliers and know exactly what to expect with import charges. Make no mistake, I was ripped off this time. I advise you not to order from CROP.
December 23, 2025
Unprompted review
Reply from CROP - nonpaints.com
Hi Jonathan,
That is not true.Import costs are charges that may apply when goods are shipped from one country to another. These costs are not the same as shipping fees. While shipping costs cover the transportation of the package, import costs include duties, customs handling fees, and taxes that the destination country may charge to allow the goods into the country.
In this case, no VAT (Value Added Tax) was paid at the time of purchase, which means the customs authorities in the destination country may charge VAT upon import. These are standard procedures for international shipments and are separate from the original shipping fee you paid.
Kind regards,
Team CROP
£300 spent, no product, no refund. 100% rip off. ON-GOING NOW FOR 6 MONTHS
CROP DECIDED TO GO DOWN THE PATH OF PLAYING GAMES BY HAVING MY ORIGINAL REVIEW REMOVED BECAUSE I MENTIONED THEIR CUSTOMER SERVICE OPERATIVES FIRST NAME(RATHER THAN ADDRESS MY GENUINE COMPLAINT)
MY UPDATED REVIEW;
I placed an order for a Nilfisk E145 power wash spending £233.57 June 15th 2025 with this online retailer Crop thinking they were UK based, nothing was mentioned on their website that they’re in Netherlands and that import duties will be applicable. A day before UPS were due to make the delivery they demanded import duties to the tune of £80! I had no choice but to pay this. The power wash then arrived with an EU plug and was also dead upon arrival. I contacted Crop whom on purpose dragged their feet hoping the ’30 day retailer responsibility’ would pass where the manufacturer Nilfisk UK would step in and repair/replace this power wash. Nilfisk UK declined to intervene as Crop was not authorised to sell their products outside of Netherlands. I forwarded the email from Nilfisk to Crop whom asked for the unit back. This was sent back to Crop whom received this back 24th July 2025. I have communicated with one person in Crop whom is SECRET AGENT (I HAVE BEEN FORCED TO REMOVE HIS FIRST NAME VIA CROP’S APPEAL WITH TRUSTPILOT). SECRET AGENT claims that they hold the highest standards in customer care!! I heard nothing back and then SECRET AGENT lets me know that they have sent the power wash to Nilfisk Netherlands for evaluation.
NILFISK INFORMS CROP THAT AS I HAVE CHANGED THE EU PLUG TO UK PLUG THIS INVALIDATES THE WARRANTY!!
I was then forced to contact my bank Natwest whom after seeing the email trail refunded my money (Mastercard debit card). Crop then appealed to Mastercard stating that I had invalidated my warranty by changing the plug so Natwest then had to recharge me.
Frustrated and knowing Crop will not be addressing this problem I asked for my paid for power wash back (Aug 2025). They have ignored me since and whenever I email Crop/ SECRET AGENT I get a response from another staff member stating SECRET AGENT is away and will deal with this on his return..
IT’S NOW DECEMBER 2025, NO POWER WASH, NO REFUND AND STILL BEING LIED TO AND RIPPED OFF BY CROP.
PLEASE STAY AWAY FROM THIS NETHERLANDS BASED COWBOY RETAILER. THEY DO NOT OPERATE WITH THE DIGNITY AND HONOR AS UK BUSINESSES DO.
IT’S ALSO FRSUSTRATING FOR ME AS I HAD TO SAVE UP FOR THIS POWER WASH AS I DO NOT WORK AND AM COMPLETELY WHEELCHAIR BOUND. I DO NOT HAVE THE MONEY TO TAKE LEGAL ACTION. AS THE RETAILER IS NOT BASED IN UK, BRITISH TRADING STANDARDS HAVE NO ABILITY TO GET INVOLVED.
HAPPY TO SHARE ALL EMAIL TRAILS WITH TRUST PILOT.
June 15, 2025
Unprompted review
Reply from CROP - nonpaints.com
Dear Tom,
We received your review with some surprise and would like to provide our clarification regarding this situation.
You purchased a high-pressure cleaner from us and indicated that it was defective upon first use. In response, we immediately assisted you by discussing possible causes and solutions, hoping to resolve the issue remotely.
When this did not resolve the problem, we asked you to return the device so that we could inspect it. As a courtesy, we even covered the shipping costs.
Upon receipt and technical inspection, it was determined that a different plug had been fitted to the machine by yourself. Since we cannot verify how this modification was carried out and it constitutes a change to the product, it unfortunately falls outside the warranty terms. In this case, the damage was not caused by a product defect but by an alteration made to the device.
We believe it is important to clarify this so that there is no misunderstanding regarding our service and procedures.
Kind regards,
Team CROP
Fantastic company
Fantastic company. Always fast friendly service. Great products too. I ran short of paint during a projrct and I ordered online. Within the hour it was mixed and ready to pickup.
December 5, 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We are glad our fast and friendly service met your expectations. It is great to hear that the paint was ready so quickly. Your feedback is highly appreciated. We look forward to assisting you again soon.
Best prices and best customer service
Best prices and best customer service
December 2, 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your review. We are glad our prices and service meet your expectations. Your feedback means a lot to us. We look forward to serving you again soon.
Always quick and professional service!
November 3, 2025
Unprompted review
Reply from CROP - nonpaints.com
Appreciated. Your feedback
Good products and A quick and effective…
Good products and A quick and effective way to solve problems 👌🏻
November 17, 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your feedback. We are glad to hear that you are satisfied with the quality of our products and our quick and effective problem-solving approach.
MaxShine Nano Polijstmachine Accu SET
I am very pleased with the cooperation with CROP, as the goods I ordered are of very high quality and at a low price. My order was sent as quickly as possible. I will order again here! I advise!!!
September 4, 2025
Unprompted review
Reply from CROP - nonpaints.com
Thank you for your positive feedback. We are delighted to hear that you are satisfied with the quality of our products and the fast delivery. We look forward to serving you again and appreciate your recommendation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.