Nootica Reviews 

Service client fantastique - bien organisé, temps de réponse rapides et emballage consciencieux du matériel.

I was happy to finally be able to order a Pegasub float online which I was not able to all year. I considered the postage quote extremely expensive to Guernsey but luckily was able to deliver to the UK instead cheaper and it was collected from UK and delivered to Gsy by Guernsey Post. Result!.. You need a clear contact e mail address on your website as it took months to get a reply from you earlier this year to my inability to order query which was frustrating and I nearly gave up on purchasing from you. Ali Le Page

Great value. Delivery well organised !

At this point is better to buy through i.e Amazon.com that at least cover 100% of defective products without doing so much trouble.

Your shipment very fast.

€ 330 for only 5 uses of a wing. NO GUARANTEE AT ALL
4 complaints, 18 emails and hours wasted and NO SOLUTION (photo).
I bought a Wing Aztron Wing foil 5.0 for €329.99 (photo). ONLY 5 uses and 58 days later it was broken (photo). I am an experienced sportsman and have been using wings regularly for over 10 years. I have used the material with care and kept it clean.
His only argument is that I should have inflated the wing to 4psi (OR LESS) when the recommended maximum is 6psi (photo). And that it was my fault for inflating it ONLY 20% LESS than the recommended max. Absolutely absurd, these people have never practised the sport.
They are just trying to avoid their liability by selling DEFECTIVE material.

Recently bought 2 sets of Cressi Fins. Best price I could find online and delivered to the UK in a couple of days. Very happy with purchase.

DO NOT BUY FROM NOOTICA IF YOU LIVE IN UK
Absolutely disgusted by their customer service. Faulty paddle board sold, will not collect and refund. Expect customer to source and pay for board to be returned to France.

2 damaged paddles, 3rd one delivered without fins 🫤
They pretend I lost them.

Buy somewhere else since they aren’t customer oriented.

UK beware! Do not buy from this company if you are in the UK. If any issues with the item the returns process is a nightmare. Very little instruction from Nootica, and the package was held up in customs and then returned - zero response from Nootica, terrible customer service.

Buyer beware!

Delivery was quick, it arrived well packaged, I constantly received information about the status of the order from the seller. I recommend 5*
César Fidalgo

Did not deliver and blames their own delivery firm for delays. Delivery firm tells Nootica did not pay for the proper delivery. Stalls refund process. After two months, refund is still unclear.

We ordered 2 PFDs, one was way too small (much smaller than the size guide) so we returned it - the PFD cost €65, the postage to return it is €30!
Nootica don't pay the postage, they don't even let you take advantage of their much cheaper bulk postage rates, so unless you're buyimg very expensive items, you effectively have no consumer protection.
The other PFD started to fall apart after one use - multiple threads unravelling at the seams. It's not worth even complaining as I can't afford the postage to send it back.
I hate everything Amazon stands for, but if they send me something that is unsatisfactory, I can return it and get my money back. I've learned my lesson and won't make the same mistake again.

I trust Nootica as nothing else for my canoe / kayak items as summer items. Has excellent support in communication as I received in perfect condition and on time every year my items. For sure I suggest it to my friends too.

The whole service was excellent from start to finish. I dealt with Francois and he was very helpful. Delivery was on time and the item I purchased was very good quality. Overall id highly recommend nootica . Very happy customer.
Rainer.

Nootica has a great range of products in different qualities and we have been happy customers in the past. On our last order, we clicked "next day delivery before 6PM guaranteed" option in shipping page on checkout. This was an additional 15€. When the package arrived 4 days later (wknd in between), I wrote an email to customer service to ask for a refund of the 15€. They told me I had to read the FAQ where it was stated that they only guarantee the SHIPPING of the order before 6pm next day, not delivering. I told them this information was contradictory and misleading and send them all the print screens to show the "next day DELIVERY before 6pm" note, with the address under this statement. I insisted politely that the mistake was theirs and that I wanted a refund of the extra charge but to no avail. Customer service stayed committed to their false statement with no offer of a compromise whatsoever. They did not hesitate to turn a happy customer in an unhappy one for the silly amount of 15€.

UPDATE: They tell me on this platform that they're going to reimburse shipment as it has clearly not met the shipping delay. they subsequently confirm it by email. Sounds good right? A couple of days later, still no news, after sending them a reminder, they basicaly tell me to get lost.

They sell old Supboards and the quality is bad... I buy 3 Sup board and the 2 of 3 was poor quality.. in 1 mont The glue was falling apart I spend 1000€ on Nootica and when i advartise the Sups they wont adartise ... I wont buy more in Nootica!

We placed order late in May and waited around one month. The product has never been shipped and then we decided to cancel the order thinking that we waited enough around two to three weeks ago. The order seemed to be cancelled already on nootica webpage either after our email or even before automatically, not sure, but soon we got confirmation for our request by email. We have been waiting for refund since then and it doesn't seem to happen soon unlike what we were told by the time we asked for cancellation. They blame their bank all the time and say that they have no control over the process.

Island Voyage Advenced Elements, the inflatable kayak was leaking, after half a year another leaking hose was sent. I'll try to get it stuck. One thing for sure, I will never shop here again.