Nootica Reviews 

Worst customer service I have ever received
They decided without asking me to cancel and refund my order, I asked why they did this with 10 emails and had zero response ,its also been over 7 days and not received the refund and yet again zero response when I asked where is the refund. There is also no phone number listed so I can not even call them, My advice is never do business with companies who dont list a phone number because it so easy for them to ignore you
STAY AWAY FROM THIS COMPANY
I WILL NOT USE THIS COMPANY AGAIN
COMPLETE SCAM
Update they are lying YOU HAVE NOT REFUNED ME

Some time ago it was a good site, but not anymore, selling stuff that they don't have, waiting for months, not days or weeks but months, and then to get your money back you need to beg them to do that, communication is absolutely poor, strong recommendation-avoid this shop at any cost
P.S. Get mail another week to try to get my money back -Hello,

Thank you for your message.

Don't worry about a thing. We have a refund claim of €170.00 pending for the item Wetsuit Jacket Epsealon Black Seabass 7 mm - S.5

The rest of your order was dispatched on 27/02/2024 by Fedex, tracking number 775324966~~~.
Dont deal with these people for of piece of mind

P.P.S. I have been waiting for my refund for more than 2 weeks now cool is that? One thing is for sure I'm not gonna be your customer anymore and do not recommend anyone to have the business with you. Another thing on your site Trustpilot score is shown as 4.8 I think is about time to change and stop lying

Great shop, smooth order delivery.

Accurate description. Good communication. Fast reasonable shipping. Highly recommended

Unfortunately the kayak I ordered and received had
a defect.
What stands out in the process of getting a replacement piece is the prompt reply to the issue
and the professionalism of the staff.

Quick and helpful responses to questions pre order followed by fast and accurately tracked delivery. Product very well packed and arrived in good condition. Tested on bench but not yet in water and looks beautiful!

Within the timescale for delivery. The flippers were well packed, the right size too. Whay more could a customer want!

Great business to deal with fast shipping professional on every level.

Great shop! The order was dispatched and delivered quite fast, I also got a tax deduction as I was ordering to outside of the EU. The wetsuit came very well packed, I'm happy with the experience and would totally recommend nootica.com

Accurate stock status. Fast Shipping.

Customer service is

Good sellers, delivery arrived in time

Poor service.
Failed to deliver twice, 0 customer support.
Waste of money and time.
They also credit you back less then what you've spent. Criminal.

Update 17-11-2023. Dear Nootica team, your reply is more rubbish than your service, I am waiting for a reply since October and none has come back to me.

I really like the shop and the customer service

Awesome experience! I ordered many times from this site , they have a plethora of different products, the packaging is very good, the delivery time is very quick! I will certainly order again!

I bought inflatable paddleboards from the Nootica several times and have to say: totally satisfied with them. Strongly recommended! ;)

Received the product quickly at s fair price. Especially since this product wasn't available anywhere in the US...I was very pleased with the time it took to arrive as well as no crazy shipping mark up!! Fair price and working as intended.

Great product and available quickly. Couldn't find the part in the US so I was happy to find it available and was surprised at how quickly it arrived!!

I ordered a 660euro item listed with "15-20days" until re stock. I have now been waiting nearly 4 months. The item was despatched to me a few weeks ago (some 3 months since the date it was ordered) but got held up at the border by what seemed to be a customs issue. I tried communicating with nootica who only asked me to be even more patient and said they could not give me any information until the item was returned to them. Trying to communicate with GLS (the courier) was a non starter as I would only receive generic emails from them in response to my query. I watched my item do a tour of France via the tracking feature provided by gls where eventually I could see it marked as 'delivered' in Les Arces, France. I can only assume this is the location of the Nootica warehouse. My order has now been marked as 'completed' on the website and Nootica customer services are not replying (other than automated emails) to any of my queries. I urge anybody to think very carefully before ordering high value items to be delivered to the UK. In my opinion this company should no longer advertise 'UK delivery, duties paid' or anything similar until they have improved their systems to deal with this better. The website architecture feels as though it is designed to make queries/complaints by the customer as difficult as possible and there system for requesting a refund feels like a dead end. All in all I am very unhappy with the level of service and feel like I will never see my item or my 660 euros again. UK buyers beware!

First ordered a batter, motor, charger and clips on 14/8/2023. Everything arrived and was fine…except battery not delivered due to ‘urgent issue’. Then battery re order…out of stock. Finally battery sent again on 18/9/2023. GLS confirmed the order, Nootica confirmed their shipping. Today, a text from GLS saying the battery cannot be delivered due to an ‘urgent issue’. This company, is difficult to email, impossible to attach photos, take ages to reply, impossible to telephone. It has now been over two months and I have no battery. The boat has had to be taken off the water, and with no battery I’ve not been able to test the engine or charger! This company’s customer relations and service is absolutely appalling. I would give this zero if it were possible. I have no faith in them at all. Prices may appear cheap, but you get what you pay for. My next action will be to consult legal advice.