Nordic Knots Reviews 452

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the rugs and curtains, noting their beautiful designs, materials, and how well they fit into their homes. Many people appreciate the excellent customer service, describing it as helpful, professional, and responsive, especially when addressing issues or assisting with custom orders. However, some customers experienced issues with delivery times, finding them to be longer than expected or inconsistent with advertised shipping speeds. There were also occasional reports of products shedding excessively or arriving with minor imperfections, such as dark spots or stitching issues. A few other people also felt that the colors of the products online did not always accurately reflect the actual item received.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the beautiful design and... See more

Quality

Consumers generally express satisfaction with product quality, frequently describing rugs as beautiful,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported significant... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the service, highlighting... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is so much I love about my rugs but my large shag rug is distinctly two colors - 80% one and then 20% another. I would have sent it back but it is insanely heavy. Getting it up to my walk up un... See more

Company replied

Rated 4 out of 5 stars

Good looking rugs well made with great quality wools. But NK should stop using FedEx. I bought two rugs and on both occasions had issues with the delivery, NK should seriously consider replacing FedEx... See more

Company replied

Rated 4 out of 5 stars

My order said would ship on Oct 21st. No shipment, have been charged. Have contacted customer service and received a vague response and then once I asked anything further they stopped responding... See more

Company replied

Rated 5 out of 5 stars

Beautiful rug. Quality is unmatched. The wool does shed a bit in the beginning (as expected) but, overall, an excellent addition to our home. Ordering was easy. Measurements are great for most areas b... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.


Contact info

4.1

Great

TrustScore 4 out of 5

452 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great rug experience

Fast shipping. Nicely packaged. Well made rug. I’m happy.

April 11, 2025
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Reply from Nordic Knots

Thanks so much Joe!

Rated 5 out of 5 stars

Love my rug

Love my rug - best thing I bought for my home for a long time!
Thanks Nordic

April 6, 2025
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Reply from Nordic Knots

So happy to hear this, thank you!

Rated 5 out of 5 stars

Everything i purchased from samples to…

Everything i purchased from samples to carpets arrived very fast and look amazing.
The only thing i would recommend is to secure your packaging more, maybe with an extra layer of plastic . The first package the plastic arrived torn and the carpet was a little dirty. These guys from the moving/courier companies are really sloppy and careless, so it would be better for you to seal your product a little better. Other than that i am very happy and pleased with my purchases!

April 3, 2025
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Reply from Nordic Knots

HI Ekaterini thank you so much for this feedback! Regarding the delivery company, I will look into your order specifically and pass this feedback along!

Rated 5 out of 5 stars

Quick turnaround

Quick turnaround. Shipping and product arrived as expected. Great quality product. Ordered before and always happy with the products

April 8, 2025
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Reply from Nordic Knots

Thank you so much!

Rated 1 out of 5 stars

I was very sad that the rug arrived in…

I was very sad that the rug arrived in a bad shape with open threads.

March 29, 2025
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Reply from Nordic Knots

Hi Iva! We're so sorry to hear this. It looks like we've already resolved your issue via email with a solution and please be assured, your feedback is very helpful in improving our products and production processes. We deeply apologize for any inconvenience this may have caused but please let us know if you have any other questions or concerns about this!

Rated 5 out of 5 stars

I love the rug that I purchased!

I love the rug that I purchased! I was impressed with how it was packaged and it arrived in wonderful condition.

March 29, 2025
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Reply from Nordic Knots

Thanks so much Barbara! We're so happy to hear that you love your purchase!

Rated 5 out of 5 stars

Very nice rug

Very nice rug! Feels great underfoot. Delivery was smooth too.

April 3, 2025
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Reply from Nordic Knots

Thank you, Laura! We're very happy to hear.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Rug was great. Exactly what I expected.

March 1, 2025
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Reply from Nordic Knots

Thank you so much Peter! Happy to hear you are loving your rug.

Rated 1 out of 5 stars

Never revived item

Never revived item. Once I did get a replacement. I could not get ahold of anyone to get information on box to ship rug back in until after the return window

March 14, 2025
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Reply from Nordic Knots

Hi there! We looked up your order number and it looks like we sent you return labels to get your item back on February 28th but haven't received another email, text or phone call from you! I'll go ahead and reach out to the email we have on file so we can connect about this and get you situated. We always get back to our customers within the same day via email, chat, phone or text so please check your email for a note from us!

Rated 5 out of 5 stars

So happy!

Packing and shipping just as promised. That aspect was great but the rug itself is the star of the show. Such a beautiful and usable addition to the living space.

March 29, 2025
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Reply from Nordic Knots

Thank you so much, Justin!

Rated 5 out of 5 stars

Nordic Knots was there to help me when I needed it

My house burned down in the Altadena Fire and Nordic Knots offered me a discount to help me refurnish my home and I am beyond grateful. I love my rug. It’s beautiful. Delivery was fast and easy which I really appreciated because I had ordered a rug from another company prior to ordering from Nordic Knots and it just never came. I will definitely be purchasing from Nordic Knots again in the future. The only problem will be having to make a decision on which gorgeous rug or curtains to buy!!

March 28, 2025
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Reply from Nordic Knots

Hi Brook, we are so so happy to help and best wishes to you and your loved ones in Altadena and the LA area.

Rated 5 out of 5 stars

I've now purchased 3 rugs from NK in…

I've now purchased 3 rugs from NK in the past year. Each time they ship immediately out the next business day and arrive quickly. Yes they are pricey, but the market is flooded with low quality wool-poly blends that are stiff and glued with a bunch of chemicals. This is not that. One can expect New Zealand hand-loomed wool rugs to be both more malleable in shape than a "regular" rug and to shed to some degree. I think folks who don't have experience with this type of rug see these as "cons" when in reality they are attributes of authenticity and quality.

Super pleased with how my home has come together and NK was an integral part of making it happen. Great company.

March 28, 2025
Unprompted review
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Reply from Nordic Knots

Thank you so much Cody! Beautifully said! We appreciate your loyalty :)

Rated 2 out of 5 stars

I have two other Nordic knots rugs and…

I have two other Nordic knots rugs and have never had an issue but this last one hasn’t been the same. There is a smell coming from the rug that will not go away. We have tried everything and the smell still won’t go away. It’s disappointing!

March 27, 2025
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Reply from Nordic Knots

Hi Denisa, we're so sorry to hear this! Please look out for an email from our team so we can rectify this.

Rated 5 out of 5 stars

Service ,quality

Service ,quality , price . all perfect. that is a tall order these days .

January 7, 2025
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Reply from Nordic Knots

Thanks so much!

Rated 4 out of 5 stars

Beautiful Boho, but a little crooked

We bought the Boho in the cream mix, and it is every bit as gorgeous and luxurious in person as the photos indicate. Our only critique—as others have mentioned in reviews—is that the rug is not quite cut perfectly straight. It isn't too noticeable once the furniture is down, but unfortunate nonetheless.

March 13, 2025
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Reply from Nordic Knots

Thank you so much for your kind words, Cody—we’re thrilled you’re loving the look and feel of your Boho rug. We also really appreciate your honest feedback about the cut and will be sure to share it with our product team.

Rated 5 out of 5 stars

Great

Great! I would come back to buy more after buying two rugs. They are beautiful.

March 9, 2025
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Reply from Nordic Knots

Thanks so much Jung! Happy to hear this.

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