Nordictrack UK Reviews 

Delivery and installation

Do not buy Norditrack treadmills. I had Two treadmill from them, thoughttheir built quality is very good their belt doesn't last long even for domestic use, both of my belts split within two years, for my first treadmill they replaced with no extra cost however for my second treadmill I was told that belt was not covered by the warranty. This does mean you spend £££ in replacement cost , so be mindful of the potential cost when investing in their treadmills

I am very, very pleased with the entire purchase experience. Communication was excellent, the arrangements to deliver the equipment were organized and the accomdations needed to fit a smaller van into my gated complex were executed perfectly. I purchased the installation service and I couldn't be more pleased with how professional and expert the service team was. I am 100% delighted with the entire experience, and with the equipment.

The customer service is pathetic. The delivery won’t ring your doorbell. They will call you once and you will he once by the customer service within a minute and they will cancel your order. I would highly recommend not to buy the treadmill of this company. Literally I had to cancel my work because of them. The funny part is that Nordic track won’t take any actions. Please avoid this company .

Reply to your response:

They did not ring my doorbell. They waited only for 2 minutes. I was in the toilet and I called them back after 2 mins.

Also, for delivery I requested you guyz for a next day delivery but you replied it cannot be arranged. Of course due to my work commitments I cannot wait for a week. But refund was issued, an additional discount of 8 but that does not solve my problem. If you are at fault please help the customer as per their need not as per your convenience.

Cannot share the screenshot as there is no option of upload the same. But feel free to share the email that I have sent you when requesting to cancel my order

I purchased the NordicTrack EXP 7i directly from them in October 2024. It was a self assembly purchase. The speed buttons on the right handside didn't work correctly. Each speed number would be less than the number, for example if you press 6 it would be 3.1.

I raised 2 support tickets about the issue without reply.

I then raised a compaint and was asked to provide pictures and a short video to show they issue. Then I got this reply:

Good afternoon Adam,

Thank you for sending these photos over.

Unfortunately, based on the photos provided, it would seem that the machine is located in an unsuitable environment, meaning that the warranty is now void.

As our warranty states, it does not cover:
i) improper location including, but not limited to, humid, dusty, or outdoor environments, and locations with unstable temperatures (examples include garages, cellars, sheds, summerhouses, porches, and patios)

If you are able to move your machine to a more suitable location we can look into assisting you further (and we will require photos of this) but if not unfortunately we can't help further.

Kind regards,
Aleks D

My treadmill is in my garage (wasn't aware it couldn't be) but despite the product sold not working correctly from purchase I've recieved 0 help to resolve and it would seem their only intention is to find a way to void warranty Vs providing a product that works.

*** in lieu of their reply below, I want to point out that I first raised a ticket online within the first 2 weeks of purchase when I first realised of the issue, then again after Christmas when I didn't hear back and then made a complaint.

In summary, I can only conclude that NordicTrack are Okay with selling a product that doesn't work as stated and will find a way to invalidate your warranty later rather than fixing their faulty machine.

Really solid machine, quite easy to put together, albeit missed a couple of small bits as the instructions are not the clearest. But caused no issues in the end.

Fantastic bit of kit well made and does everything perfectly

Really pleased with the build quality. It is perfect for me as an intermediate runner used to working with gym grade equipment.

Never replied.

I’ll review when I get a reply. Surely only fair.

We love our Nordic track. walking and running. So many programs to follow. Having Netflix and Prime is also a great addition!

Great product, easy to assemble, and great customer service, as ordered over xmas so delivery was delayed by a couple of weeks but they extended my iFit subscription, to cover the delay. the whole thing is great, solid machine for home use and love the ifit app and trainers.

iFit (and the NordicTrack treadmill) have made a massive difference to our lives for my wife and me. We use it pretty much every day (apart from Saturday when we do our local ParkRun - where my PB has gone from 34 minutes to 29 in 4 months. We love it. The only problem comes in scheduling when we use it in the evenings!

It would be nice to have more runs in the UK (and what about some ParkRuns) - and perhaps being able to load runs that you've done in Strava and then replicate on your treadmill.

I had to chase the Topcashback credit, but got it eventually. Good communication about order progress. Delivery company were a bit sketchy but all worked out in the end.

Brilliant bike. All the family has enjoyed using the bike and it's given inspiration to some who were allergic to exercise to start exercising. Brilliant all round. I love the fact that you can create your own rides and watch Netflix at the same time.

Very easy to use website and good communication regarding timelines and delivery. The bike is excellent and well built. Vey happy with the experience.

Great cross runner Great communication and delivered on time. I did a lot of research as I wanted to get the right equipment. I ordered the product with out seeing all using one. It was exactly as all the details mentioned in the product information. I am very pleased with this and hopefully get more fit.

Great, hope it lasts

Easy to sort delivery.
Good quality item.

Had a bit of an hiccup with the installation logistics, but this was all sorted out seamlessly by Juliette. She was very friendly, professional and helpful and now I am the proud owner of a Nordictrack elliptical trainer :)

I love my new NordicTrack rowing machine! It is very sturdy and the range of iFIT courses for beginners is fantastic. Thank you.