NordicTrack Reviews 

Shelly was amazing!! From start to finish. Not dwelling on how much frustration I had over my previous machine for more than two years, once Shelly got this incident for me, she really took care of me and fast. Shelly was very attentive and responsive to my emails.

Haven’t used the treadmill much so the review is more about who Nordic Track uses for financing. They use Fortiva which won’t allow you to select the minimum payment to make payments to take advantage of their interest free for 12 months promotion. In other words, they hope at the end of the 12 months you have a balance so you start paying interest. Based on the reviews here, I would recommend another product with any other financial institution than Fortiva

Edit* before purchasing I spoke to the salesperson Charles Booth who gave me his personal email if I had any problems. My concern was if something broke, and getting service. NordicTrack has a reputation for bad customer service.
After the sale he said it would take about a week for delivery and I never heard from anyone about setting up delivery like it said in the email. I emailed him and got no reply. I called iFit many times and was on chronic hold. Mr Booth has my email and phone number. I've never heard from or spoken to a person since he got the sale December 31st.
I'm Done with NordicTrack.

Never got the treadmill I paid over 2K On Dec 31st 2025 after two years of research and saving money. And was totally scammed. I was told I would be contacted to arrange delivery and assembly. I didn't happen after a week so I called - was on chronic hold. Emailed the salesperson - he never replied. Contacted Chase credit card, submitted a dispute and got my money back.

Great responsiveness

Just bought the 2450 Treadmill. The controls do not work well, which makes running difficult (especially intervals). There is no where to place your ipad or phone. They require you to purchase a $400 subscription to access any of the features of the treadmill. Shame on you Nordic Track.

We Purchased the NordicTrack 2450 treadmill and it arrived broken. The main computer did not work there for the treadmill did not work. The company then sent two more that still did not work. Then their customer service was worst! 10 hours total from trying to fix it and talking on the phone with them to try to fix it. Now I am returning it to never recommend this again. I will be looking else where

I went from being excited about purchasing a high incline treadmill, to furious at the most ridiculous policy I have ever encountered.  It is asinine to be forced into an ifit subscription just to use Netflix app.  I dumped over $3K purchasing this thing, I already pay for Netflix subscription, and I already pay for internet.  Why should I pay you $39 / month to use Netflix?  I don't need people telling me how to walk on a treadmill.  No other tech does this.  Apple doesn't make me pay a monthly fee to use Netflix on their devices.  Panasonic doesn't force people to pay a monthly fee to use Netflix on their TVs.  The rebuttal of Netflix is part of your iFIT software platform is a complete BS.  You could easily separate the two, and if you can't then you clearly have the wrong software developers working for you. You clearly are doing this intentionally as a money grab.  I can assure you I won't ever purchase a NordicTrack product again, and I dang sure won't subscribe to iFIT directly because of your stupid policy.

I've had a Nordictrack commercial 2950 for 9 years and because of a software update forced onto my machine over the weekend has rendered my treadmill USELESS! After several hours with tech software support and conversations with supervisors they will do NOTHING about it except give you a slightly better deal than the sale price of a new machine! Was told I have a "Legacy" machine and no longer supported. Totally unacceptable!!!

So I bought a Nordick Track Commercial 2450 Treadmill. It arrived and I assembled it. The screen did not come on. I spent over an hour on the phone with a tech reading from a screen to have her tell me it was a wire and that I needed to replace it. I had them send a tech since it involved opening the machine. Tech would not schedule until part in hand then another week. He finally came over and told me that it was not the wire, but the control consol. Then we order that part and he tells me he ordered it and it would be to me in a couple of days. I call a week later to find out Nordick Track never put the order in and now I had to wait again. It showed up over Christmas and I was out of town. The tech finally answered his phone in January and scheduled me out about a week (then cancelled due to car trouble pushing it out another couple of days). He came over, installed the new parts, still not working. He said it was the monitor. He ordered the monitor, I had to replace it, and now it comes on but will not load workouts. Have spent 2 hrs on hold waiting for a Supervisor and at least 5 hrs. overall. Plus (3) days off of work. Sitting on hold right now still waiting for a Supervisor so we can see how to get this thing working. Worst experience ever.

Shelly was kind, professional, and was able to anticipate questions I would have ahead of time. They provided links and phone numbers to resources that were applicable, and provided a list of next steps with time frames they should be completed in! Shelly even assisted with registration a month later when the machine finally arrived. I can't say enough wonderful things about this experience!

This treadmill is designed to make you UNHEALTHY.
The electronics keep failing - and have already been replaced - on a barely used machine I have had for 2 years.
I WANT MY MONEY BACK!!!!!
THIS PRODUCT SUCKS!!!!!!
It is as bad as it gets, possibly worse.
Why is there no simple on and off switch/button/dial and a speed and incline control. The screen is a disaster. (even the brand new replacement one)

Hands-down, worst company. I bought a $3,000 treadmill from them and it was delivered not working. We’ve spent a week trying to get someone to come out and fix it but nothing. Their customer service is truly horrible. It’s really disheartening because I heard so many good things about this company but it’s definitely not true. Spare yourself and do not order any products from here.

We had the X24 delivered with the white glove service. The delivery was great but not the product. As soon as it was turned on the belt or motor made and continues to make a grinding sound. The installer said it sounded like something was wrong and call NordicTrack. Long story short, it will be 3 - 5 days before a service technician calls to schedule service. Who knows how long that will take. The only information we received from NordicTrack was to not use the treadmill until it is serviced. For spending several thousand dollars for the X24 treadmill and white glove service, this is poor customer service and poor quality control. I already regret this purchase and feel ripped off.

I was so disappointed when my NordicTrack treadmill wouldn’t turn on. We called the support line and spoke to a few different people through out the process. Ultimately my situation was escalated to Shelly. Shelly provided a very quick response and committed to having a new treadmill delivered to my house in a very reasonable time frame. Excellent customer service and a pleasure to communicate with. Thank you for dedication and your support. I love my new treadmill 😁

They took care of me.

Came here just to vent about this terrible Nordictrack 7i treadmill. Had it for almost 2 years now, and hated the experience every minute. Three primary complaints: First, the touchscreen and electronics are SUPER slow, making it miserable to use. Startup literally takes 5 minutes and since it loses the ability to function each time, we have to restart every time we want to use it. Second, using it in manual mode without the expensive ($50/mo!!!) iFit subscription is really miserable (and even worse, because of the laggy touchscreen and electronics). Third, the rubber tread system is wobbly left to right and front to back (even after several adjustments). It doesn't have the solid / safe feeling from a good treadmill at the gym. It's fine for just walking but for actual running it's seems quite dangerous to me.

My hope is that i save at least one person from buying one of these lousy contraptions.

The customer service representative was great. She was very timely in her response. Also, I am extremely satisfied with the result. Norditrack will be replacing my broken treadmill and honoring the 10 year frame warranty. That to me speaks volumes that they are willing to back their product.

I’ve purchased 2 bikes and 1 treadmill from NordicTrack within the past 6 years (first the treadmill, which was purchased in 2020 and lasted until 2021 and then the bikes both lasting less than 2 years). If I could give zero stars I would, because despite my best efforts (including repair), all three machines have died within 2 years of purchase. To be clear, these were advertised as the commercial machines. They were all over 2,000 dollars. I trusted the company at one point, but I no longer will be purchasing anything from them, nor will I continue my iFit membership; especially since they did away with live classes.

NordicTrack’s business model is borderline exploitative

I own a 2021 NordicTrack treadmill. The motor, belt, and frame all work. The problem is the console software, which malfunctioned and made the treadmill completely unusable.

NordicTrack’s solution: buy a replacement console for about $1,000 CAD — nearly the cost of the entire machine.

There is no manual or basic mode. If the software fails, the treadmill cannot be used at all. This isn’t normal wear — it’s a design choice that turns working equipment into e-waste.

When a single proprietary screen bricks an otherwise functional treadmill, and the fix is to rebuy half the machine, that’s not durability — it’s planned obsolescence.

I won’t buy NordicTrack again.

Constantly have to restart my treadmill because the incline functionality won’t work. It also flips our breaker pretty frequently or will just error out when you turn it on. In addition, the assembly was a nightmare and I felt that there should have been a little more white glove service for the price.