I oredered a ASWEI ice maker. The product was presented as to operate at 220-240 V (standard outlet). Today I received my order and it doesn't operate on electric power. It is a simple plastic box to... See more
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Very good customer service. it takes bit long time for delivery but it due to Christmas & New Year holiday, so is well understand. When received the goods, one part was broken, contact customer ser... See more
Products we ordered were much lower quality than they looked in the pictures and quite difficult to put together. Directions were not written clearly or accurately in some cases, leaving us to need to... See more
Company replied
I bought a cabinet that was so low quality. It had cheap plastic legs so I wanted to return it. Return process is so difficult, time consuming and costly. Very late replies from customer service and I... See more
Company replied
Company details
Written by the company
Nordly Living er et nordisk online univers, hvor vi har fokus på lækre kvaliteter og skandinavisk design. Vi følger tidens trends og holder os opdateret med de nyeste kollektioner og brands.
Contact info
Kirkevej 15, 5464, Brenderup, Denmark
- 81100464
- kundeservice@nordlyliving.dk
- nordlyliving.dk
2.3
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Godt produkt
Godt produkt og god service men lang leveringstid og ingen brugsanvisning til montering.
March 12, 2023
Reply from Nordlyliving
Hej Jette
Tak for din feedback. Den sætter vi pris på.
De bedste hilsner
Nordlyliving.dk
Bought a couch
Bought a couch. Had to wait two month for delivery. The couch finally came but broke after not even one week.
I've been in contact with their custom service with barley any help after writing to them... I'm still waiting for their to response. It's been 1,5 week now...
March 2, 2023
Reply from Nordlyliving
Hej Anja
Tak for de fine stjerner :)
God dag.
De bedste hilsner
Nordlyliving.dk
Ordered something beginning of March
Ordered something beginning of March, haven't received anything yet. The delivery company is DSV. So I'm not sure who is to blame here. Nevertheless, the rating represents my overall experience. The two stars they get is only because they have been "trying to help me" and offered a 10% refund.
March 5, 2023
Reply from Nordlyliving
Hi Ali
We apoligize for the troubled delivery. DSV has been struggling, and we have been working hard to solve everything for and with them. I expect my colleagues to have solved your situation soon.
Have a great day.
Best regards
NordlyLiving.dk
Worst buying experience ever, DO NOT buy from this store
I would give 0 stars, or even minus stars if it would be possible. The worst buying experience I ever encountered in Denmark. Ordered 2x sets of plates (together for almost 3.000DKK) - the sent us a completely different product, and they arrived broken, chipped, and defective. Contacted customer service on phone, and they told me to reach out through email and send photos. I reached out through email (obviously sent photos too), and waited for an answer for almost a week. Their answer was basically about nothing. Then I asked for a solution ASAP, since we got defective products - this was a week ago, and no one is answering me at all, or offering a solution. Worst customer service ever. Definitely DO NOT buy from this online store.
March 17, 2023
Unprompted review
Reply from Nordlyliving
Hi Dennis,
I am very sorry for the experience you have had and that you have received a defective item. Unfortunately, we have been a little behind in our mail due to illness, but we are doing what we can to get to the bottom of it.
Unfortunately, I can't find your order in your name, but you are welcome to email kas@nordlyliving.dk with your order number, so I can check on it.
Have a nice day!
Kind regards, Nordlyliving.dk
Half a year wasted waiting on Nordly to not deliver
They sell things they don't have on stock. After purchase they ask me to wait half a year for a cabinet. 6 months later and multiple reminders they've promised 3 times it is being packaged and delivered very soon. Multiple reminders later and a few days out of work waiting for delivery (it was a 100 kg closet) I found out they've never sent anything and it didn't seem they've intended to. Half a year wasted waiting on these people to not uphold their sales contract.
January 1, 2023
Unprompted review
Reply from Nordlyliving
Hello,
I am very sorry for the experience you have had. We always write on our page if the item is not in stock. The fact that you have had to wait for it for half a year is of course very regrettable.
If you email our customer service, I will of course be happy to check up on your order. Unfortunately, I can't find anything for you based on your review.
Have a nice day.
Regards, Nordlyliving.dk
For lang leveringstid
March 9, 2023
Reply from Nordlyliving
Hej Poul.
Tak for din anmeldelse.
Jeg kan se du har bestilt en vare fra Loto Living, som har angivet leveringstid på 10-25 hverdage.
God dag.
NordlyLiving.dk
Nothing delivered
I ordered something more than a month ago and didnt recieve it.
They told me that I can track my order with a link, they gave to me.
When I use the link, it's only written "Label Created for shipping".
So they dont want to tell me more informations about it or reimburse me.
I'm still waiting something from them, really disappointed.
March 5, 2023
Unprompted review
Reply from Nordlyliving
Hello.
I just sent request on order number, so we can check why you havent received.
Looking forward to hearing from you.
Best regards.
Super service
February 28, 2023
Christmas gift to 7-year old still not here end February
Long time in advance before Christmas and with expected delivery before Christmas eve, we ordered a bed for our 7-year old. Now by end February, we have still not been able to assemble the bed to our now 8-year-old. girl.
First, the bed did not arrive until end January. Just about one monthlate! Then, the transporation was kind of a circus. They asked us to be home in a week day (you know - people typically work on these days). And then, it was not even delivered on the day where we took time off from work. Then we said they should deliver it to us in the weekend. We were supposed to pay for that, however, they accepted that it was not our fault and we should not pay for the weekend delivery since we had already been home one time.
Then Friday late at night, we got a text message saying that it would not be dlivered on Saturday anyways, but on Monday in stead... were we are working. My wife got very mad and send an angry e-mail. Then suddenly on Saturday, the bed was delivered... at least part of it. The rest came on Monday. My god...
We tried to assemble the bed just to find out that one of the parts (wood) had an error. We contacted the company that said they would order a new one. After a few weeks, my wife asked - when does it arrive? Well, now we were told that the sparepart had arrived in their warehouse and they would ship it with GLS. Thank you for selecting another carrier than the first one.
Since nothing still happened, my wife asked during this week when it will be delivered. We were told that it would be delivered this Saturday.
Guess what... it is still not here. If it is not coming now, we want our money back.
My god you need to
- find some higher quality suppliers
- get a better transportation deal
- communicate much better
February 25, 2023
Unprompted review
Reply from Nordlyliving
Hello Puqgaard.
We have just sent request about the order number, so we can check up if this experience has been at us.
We are looking forward to hearing from just, so we can help you fast.
Best regards.
NordlyLiving.dk
Very fast delivery and very nice and…
Very fast delivery and very nice and helpful delivery person.
February 21, 2023
Super god service
February 2, 2023
Nordlyliving er godt sted at handle
Nordlyliving er godt sted at handle, dog skal man beregne lidt lang ventetid
February 7, 2023
Super gode at handle med og hjælpsom på…
Super gode at handle med og hjælpsom på telefonen også.
January 21, 2023
Hurtig ekspedition og levering 😀👌
January 31, 2023
Leveringen tog Alt for lang tid
February 2, 2023
Reply from Nordlyliving
Hej Morten.
Tak for din anmeldelse, vi beklager meget at levering ikke er gået hurtigt nok.
Vi håber vi må give dig en bedre oplevelse en dag.
God dag.
NordlyLiving.dk
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