I oredered a ASWEI ice maker. The product was presented as to operate at 220-240 V (standard outlet). Today I received my order and it doesn't operate on electric power. It is a simple plastic box to... See more
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Very good customer service. it takes bit long time for delivery but it due to Christmas & New Year holiday, so is well understand. When received the goods, one part was broken, contact customer ser... See more
Products we ordered were much lower quality than they looked in the pictures and quite difficult to put together. Directions were not written clearly or accurately in some cases, leaving us to need to... See more
Company replied
I bought a cabinet that was so low quality. It had cheap plastic legs so I wanted to return it. Return process is so difficult, time consuming and costly. Very late replies from customer service and I... See more
Company replied
Company details
Written by the company
Nordly Living er et nordisk online univers, hvor vi har fokus på lækre kvaliteter og skandinavisk design. Vi følger tidens trends og holder os opdateret med de nyeste kollektioner og brands.
Contact info
Kirkevej 15, 5464, Brenderup, Denmark
- 81100464
- kundeservice@nordlyliving.dk
- nordlyliving.dk
2.3
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
For lang leveringstid ifht lovet!
February 4, 2023
Reply from Nordlyliving
Hej Katja.
Tak for din anmeldelse.
Vi beklager den længere leveringstid.
Vi håber du er blevet glad for din nye puf.
God dag.
NordlyLiving.dk
Superflot sofa 👍
February 3, 2023
Superflot produkt
January 22, 2023
Very good customer service
Very good customer service. it takes bit long time for delivery but it due to Christmas & New Year holiday, so is well understand.
When received the goods, one part was broken, contact customer service and they replied quick, later on new one was received.
Recommended.
December 5, 2022
Unprompted review
Super god service og hurtig levering
January 17, 2023
Super levering og bytte
December 18, 2022
Great products ,fast delivery am amazed
Great products fast delivery ❤️❤️good customer service
January 4, 2023
Super god service
January 7, 2023
I bought a cabinet that was so low…
I bought a cabinet that was so low quality. It had cheap plastic legs so I wanted to return it. Return process is so difficult, time consuming and costly. Very late replies from customer service and I have to pay 500 kr extra for the cabinet to be picked up. At least include in the product information that it's made from plastic material. I wouldn't have bought it in that case!
December 18, 2022
Unprompted review
Reply from Nordlyliving
Hello Demet.
thanks for your feedback.
I am sorry for your experience.
Sadly its correct that you have to pay for return yourself as stated in our terms.
Best regards.
NordlyLiving.dk
God betjening,mm.
December 30, 2022
Charging 400 DKK for returning items
December 21, 2022
Unprompted review
Reply from Nordlyliving
Hello Arsen,
We cant find your order on you name so we sent request about your order number.
Its correct that you will have to pay return if you dont wish to keep the ordered item, however the 400 DKK does not pay the return that we have to pay for the freight company to collect an furniture.
As we tell all customer, they can find another way to return items if they are able to find an cheaper method.
Best regards
''Delayed order''
It makes me question that which year we are living in. Shipping from a country to another one is only taking
max 3-4 days nowadays.
I have waited 2 weeks for my order. Today i make a call to customer service and they told me they still haven't recieved the product yet to their warehouse. I am sorry to say but poor logistic service.
November 19, 2022
Unprompted review
Reply from Nordlyliving
Hello.
We have an request your an email about your message here on trustpilot, as we cant find your order in that name.
Will you get back to us, so we can check if the order has been placed on our webshop?
Best regards.
NordlyLiving.dk
I bought a mattras two weeks ago and i…
I bought a mattras two weeks ago and i did not recieve my purchase. They told me that a should recieve it last week but no.
November 26, 2022
Reply from Nordlyliving
Hello Sofia,
Thanks for your message, i am sorry to tell that your order has been delayed and will be sent this week.
We hope you will be glad when delivered.
Best regards.
NordlyLiving.dk
Excellent customer service
December 1, 2022
Super hurtig levering og god service.
November 25, 2022
Reply from Nordlyliving
Hej Lise,
Mange tak for de fine stjerner og dejligt at du har været glad og tilfreds med at handle ved os.
Du må have en skøn dag.
Hilsen Katrine // Nordly Living
Unresponsive customer service
We ordered a table on 19/10 and heard nothing regarding the delivery, even though it was in stock. We waited until it was past the promised delivery timeframe to reach out, but only to find out that the item was damaged and the delivery timeframe was changed. The customer service team could not give a specific timeframe and only said that it would be shipped the following week. Heard nothing and we reached out to customer service again, and it gave us the feeling that no one really knew what happened to our order until one day we just received the message that it has been shipped and ready to pick up. We eventually received it on 17/11, a month later. We are glad that we finally received the table, but the company needs to have a better grasp on order tracking and keeping customers updated, instead of waiting for the customers to reach out.
October 19, 2022
Reply from Nordlyliving
Hi,
Thank you for taking the time to write your review.
We are very sorry for the experience you have had, but we are happy that you have been happy with the products you have received
Have a good evening
Kind regards, Nordly Living
Reply from Nordlyliving
Hej Ulla,
Mange tak for de fine ord. Vi er glade for at du har været glad for at handle ved os og håber at se dig igen :-)
Du må have en dejlig dag.
Hilsen Katrine // Nordly Living
Fine product for a good price
Hard to get in touch with them, but the table I bought leaves up to expectations
November 17, 2022
Reply from Nordlyliving
Hej Hanna,
Tak for at tage dig tiden til at anmelde os.
Vi er meget kede at du føler oplevelsen på din bestilling har været dårlig.
Du har bestilt d. 12/11 kl 22, din bestilling er dags dato afsendt og bliver leveret tirsdag med fragtmand.
Den kan følges her: http://tt.bftlogistik.dk/?id=ONordly38463
På varen inden bestilling er der angivet leveringstid på 5-10 hverdage og den leveres på 6 hverdage.
Vi har telefontid fra 9-12 hver dag - og har en svartid på 1-3 dage på mail.
Hvis du sender flere mails om dagen vil din mail dog ryge bag i køen, da vi besvarer dem som de kommer ind.
Vi håber du bliver glade for din bestilling.
God dag.
NordlyLiving.dk
Super god service
November 2, 2022
Reply from Nordlyliving
Hej Satenik,
Mange tak for din fine anmeldelse og dejligt at du har været glad for vores service.
Rigtig god dag.
Hilsen Katrine // Nordly Living
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