The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to... See more
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Excellent product and customer service, from a real person, not AI! My questions were answered promptly and the insoles have been a game changer. I have high insteps am on my feet for 8 hours on a c... See more
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My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't makin... See more
Company replied
Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nico... See more
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Company details
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Our Mission is to Make Life Easier We search, test and develop the best innovations from around the world that make everyday life easier. Your opinion is valuable, it helps us develop our products and services according to your needs. We invite you to join us on our journey together.
Contact info
United States
- norelie.co
3.4
Average
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Great product
I'm here to let you know that the foot massage and gel work great experience both are great.thank you !
August 24, 2025
Unprompted review
Reply from Norelie US
Hi Marc,
Thank you so much for your wonderful feedback! We’re so glad to hear that both the foot massager and the gel are working great for you and giving you such a positive experience. Your satisfaction truly makes us happy.
We appreciate your trust and support, and we’re always here whenever you need us again.
Warm regards,
Norelie
Reply from Norelie US
Hi Angela,
Thank you so much for your kind words. It truly means a lot to hear that you felt the service was personal and appreciated.
We’re always here for you, and messages like yours genuinely brighten our day. Thank you again for taking the time to share your experience with us!
Warm regards,
Norelie
I received some insoles which should…
I received some insoles which should have fitted size 7 UK but are too small & very narrow..there is no option for wider feet on the website.I wanted a refund & in order for this they have to be sent to Ohio USA! (£16)surely there is a depot in the Eu or UK? I do not want their options of other items & 50 % refund..this is a dodgy company & however nice the replies from the operatives ,it doesnt give customer satisfaction..this has cost me £39!!
July 1, 2025
Unprompted review
Reply from Norelie US
Hi Geraldine,
I'm truly sorry to hear about your experience, and I completely understand your frustration. You placed your trust in us expecting a product that would provide comfort and value, and it’s deeply disappointing to hear that we’ve fallen short—not only in terms of sizing but also with the return process.
I can only imagine how upsetting it must be to receive insoles that don’t fit properly, only to then find that the return option involves international shipping at your own expense. You're absolutely right—£16 to return an item that didn’t meet your expectations, after spending £39, feels incredibly unfair. I genuinely hear your concern, and your feedback is not being taken lightly.
Please allow me to escalate this matter internally. While we currently don’t have a return depot in the EU or UK, I agree this creates a barrier to a smooth and reasonable resolution, and I’ll do everything I can to explore a better solution for you.
Again, I sincerely apologize for the inconvenience, and I appreciate you taking the time to share your honest feedback. Your satisfaction matters to us, and our team will be in touch with you shortly to assist further.
Warm regards,
Norelie
0 stars for customer service
I am wanting to return an item but the phone no. on the website is "not known " and they do not answer emails. I guess I'm just out of pocket and will have to accept it. 0 stars for customer service. Edit: so now I've received an offer of "another product". I just want to return the item and obtain a refund. Please make it easier. Trust pilot thinks im reviewing the wrong company. I assure you I'm not! I AM STILL WAITING for info on how to return. Having checked further into the company name, it appears that they are owned by a Dutch website design company. Norelie appears to be a scam. If I ever get satisfaction from them, I will update my review. 2nd Edit. After a lot of stressful emails I have now received a refund, but they still won't tell me where to return the item to. Very strange. Why are they hiding their address? Anyway, I've added another star because they turned out not to be scammers, just very difficult to deal with.
July 23, 2025
Unprompted review
Reply from Norelie US
Hi Susan,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced while trying to reach us. This is certainly not the level of service we aim to provide.
Please know that our team is more than willing to assist you with your return. We’ve now escalated your concern internally, and a member of our support team will be reaching out to you via email shortly to guide you through the return process.
We truly value your patience and the opportunity to make things right. If there’s anything else we can do to support you in the meantime, please don’t hesitate to let us know.
Kind regards,
Norelie
I received my Therapy wand yesterday…
I received my Therapy wand yesterday (20/07/2025)
I used it yesterday for about 20 minutes. I can not tell whether it works or not. i noticed that the print on the buttons got erased. Quite dissapointing that the buttons are blank now. That made me doubt if it's any good. I tried to call the number on your website only to hear that the number you are calling doesn't exist. You are unreachable.
What do you have to say that your product must be of poor quality for the printing on the buttons to get erased.
July 20, 2025
Unprompted review
Reply from Norelie US
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your disappointing experience with the Therapy Wand. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially when it's something you were hopeful would help. Please accept our sincerest apologies.
We’re equally concerned about the issue with the button print wearing off so quickly, and we appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold.
To help us look into this further and provide a proper resolution, we’ve sent you a separate email requesting a few order details. Once we receive your response, we’ll review your account and address this as quickly as possible.
We also apologize for the trouble you experienced trying to reach us by phone — we’re actively investigating this issue with our contact line. In the meantime, feel free to reply to our email.
Thank you again for your patience and for giving us the chance to make this right.
Kind regards,
Norelie
Reply from Norelie US
Hi John,
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. We’re delighted to hear you were happy with our service and fast delivery.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best regards,
Norelie
My 2 rating is because of how Package…
My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't making money,, Couldn't afford to package things in a Box to prevent breakage-smashed etc... very upset most likely going to send back,,,
June 26, 2025
Unprompted review
Reply from Norelie US
Hi Charlie,
I'm truly sorry to hear how your package arrived — I completely understand your frustration, and I want to personally apologize for the poor packaging experience you received.
This is absolutely not the standard we aim for, and I’ve already escalated your concern to our relevant team for proper investigation. We've also assigned one of our team members to reach out to you directly so we can get this issue sorted as quickly as possible.
Please rest assured, we take this seriously. We’re committed to making it right and ensuring this doesn’t happen again — not to you, and not to any of our customers.
Thank you for bringing this to our attention, and again, I’m truly sorry for the inconvenience. We'll be in touch very soon with a proper resolution.
Warm regards,
Norelie
Top Tier Customer Support
Very quick and helpful customer service. Follow up after the sale was also very good. Product arrived on time as promised and was packaged well.
June 24, 2025
Unprompted review
Reply from Norelie US
Hi D,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our customer service, follow-up, and the timely delivery of your order.
It means a lot to us that you took the time to share your experience. We're always here if you need any further assistance.
Warm regards,
Norelie
Cannot reach the company to file a…
Cannot reach the company to file a complaint
June 26, 2025
Unprompted review
Reply from Norelie US
Hi Steven,
We're very sorry to hear that you've had trouble reaching us, and we truly apologize for any frustration this has caused.
After checking our system, we can see that one of our customer service representatives has already reached out to you via email. May we kindly ask if you’ve had the chance to check your inbox (including your spam or promotions folder)?
Please know that we're here for you and truly want to resolve this issue as quickly as possible. Your satisfaction is important to us, and we’ll do everything we can to make things right.
Warm regards,
Norelie
I contacted Norelie twice and received…
I contacted Norelie twice and received professional and exceptional customer service each time. I will surely share my experience with anyone who is in need of the products Norelie provides.
Thank you Norelie for making me a satisfied customer.
June 20, 2025
Unprompted review
Reply from Norelie US
Hi Syl,
Thank you for your kind words and for taking the time to share your experience. We’re so glad to hear that you received professional and exceptional service each time you contacted us.
It’s always our goal to make every customer feel valued and supported, and knowing that you’ll recommend Norelie to others means the world to us.
Thank you again for your trust—we’re truly grateful to have you as a satisfied customer. If you ever need anything, we’re here for you.
Warm regards,
Norelie
Any questions I had pertaining to the…
Any questions I had pertaining to the order and shipping process were answered immediately. I have not received my device yet, but I am sure that the great support will continue.
Thank you,
Danny Trout
June 21, 2025
Unprompted review
Reply from Norelie US
Hi Dan,
Thank you so much for your thoughtful message.
We’re very glad to hear that your questions regarding the order and shipping process were answered promptly. Providing quick and clear support is very important to us, and it’s wonderful to know that you felt well taken care of.
Although your device hasn’t arrived yet, we’re confident you’ll be pleased once it does—and rest assured, we’re always here if you need anything along the way.
Thank you again for your trust and kind words.
Warm regards,
Norelie
I have read about red light therapy and…
I have read about red light therapy and learned that it does help some folks. I used the equipment per the instructions. I didn’t get any improvement. I called Norelie to make sure that I using the equipment correctly to gain optimum improvement. They were very helpful and took the time to answer my questions and help me. Unfortunately I am one of the people that it didn’t work on. I’m glad I tried it I returned it to Norelie and they assured me that I would be refunded my cost. Thank you Norelie for letting me try it. Hoping it helps many others.
June 1, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you so much for your thoughtful and honest feedback. We're truly sorry to hear that red light therapy didn’t bring the results you were hoping for, but we’re grateful that you gave it a try.
We’re especially pleased to know that our team at Norelie was able to support you and answer your questions. Your kind words mean a lot to us, and we appreciate the opportunity to assist you throughout your experience.
Your refund is being processed as promised, and we thank you once again for giving Norelie a chance. We're hopeful that red light therapy continues to benefit many others, as you kindly mentioned.
Wishing you all the best on your wellness journey.
Warm regards,
Norelie
Items arrived crushed
Ordered the RedRevive May 24. Received it June 12. The items were shipped in a thin bubble envelope instead of being packaged in a box. The contents were crushed in shipping. I don't trust they are safe to use. At this point, not interested in experimenting with a replacement. Emailed support and requested a full refund per their 90-day free trial.
Update: Seller's response below matches an email I received. Adding a star because seller provided a full refund, and they did not require me to ship back the crushed products. I am still not convinced this is a legitimate company or product.
June 10, 2025
Unprompted review
Reply from Norelie US
Hi,
I'm very sorry to hear about the condition in which your RedRevive item arrived — that’s incredibly disappointing, and it’s absolutely understandable that you would feel frustrated, especially after waiting patiently since your order on May 24.
Please accept our sincere apologies for the poor packaging and for not responding to your initial message. That’s not the level of service we aim to provide, and I completely understand why your trust in the product has been shaken.
We do have an active and committed customer support team, and I want to personally make sure this issue is taken seriously and resolved as quickly as possible.
To do that, may I kindly ask you to provide your full order details (such as your order number, full name, and email address used during purchase)? Once we have this information, someone from our team will reach out directly to investigate and ensure your refund request is properly processed under our 90-day risk-free trial promise.
Again, I’m truly sorry for the inconvenience this has caused. You deserve better, and we’re committed to making this right.
Regards,
Norelie
One of the best companies for after…
One of the best companies for after sales services.My query was dealt within minutes of me sending them an email regarding my problem and is being resolved as I am writing this review.A very genuine company to deal with .
June 5, 2025
Unprompted review
Reply from Norelie US
Hi Kirit,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your query was addressed so quickly and that our after-sales service left such a positive impression on you.
We strive to provide the best possible support to our customers, and knowing that you feel we’re a genuine company to deal with means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Norelie
The best treatment ever!…
Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nicole at Norelie. She helped me tract the payment until it was finally deposited with my bank. She did a wonderful job of keeping up with the process and assuring me that the refund was forthcoming. Thank you, Nicole.
June 2, 2025
Unprompted review
Reply from Norelie US
Hi Arthur,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with us, and I’m so pleased to hear that Nicole was able to assist you thoroughly and keep you updated until your refund was successfully deposited.
Your satisfaction means everything to us, and I’m glad that despite the initial delay, we were able to resolve the issue to your satisfaction. We always strive to provide the best possible service, and your feedback lets us know we’re on the right track.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Norelie
The Norelie product and customer service.
The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to all my needs. Staff is not only friendly, but also highly skilled and fast integrated in the rapid situation.
May 15, 2025
Unprompted review
Reply from Norelie US
Hi Gene,
Thank you so much for taking the time to share your wonderful feedback about the RedRevive™ Cold Laser and our customer service team. We’re absolutely delighted to hear that you find the product well-designed, easy to use, and built with top-notch quality.
It’s also fantastic to know that Daryel and Ana were able to respond to your needs promptly and professionally, and that our team’s friendliness, skill, and responsiveness made a difference for you. We’ll be sure to share your kind words with the entire team—it means a lot to us!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Regards,
Norelie
Great product; great customer service
My husband and I have been using the RedRevive Wand for about 4 months and believe it's making a difference addressing a case of persistent toe fungus and areas of chronic inflammation.
We had a problem with the device recently and Ana, the customer service rep that I dealt with, was efficient, responsive to my concerns and resolved the problem quickly.
June 1, 2025
Unprompted review
Reply from Norelie US
Hi Nancy,
Thank you so much for sharing your experience with the RedRevive Wand! We’re delighted to hear that it’s making a difference in addressing the persistent toe fungus and areas of chronic inflammation you’ve been dealing with.
We’re also pleased to know that Ana was efficient and responsive to your concerns, and that she was able to resolve the issue quickly. We will definitely share your kind words with her and the rest of our team—it means a lot to us!
If you have any further questions, concerns, or need assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you again for your support and for choosing RedRevive.
Warm regards,
Norelie
With my kind of work that requires 8.5…
With my kind of work that requires 8.5 hrs standing, gives pain to both legs at night. But wearing the Norelie sacks gives me relief from pain at night. I highly recommend recommend this product to those working like me. Aside from a friendly staff who are 24 hours around ready to assist for inquiries.
May 26, 2025
Unprompted review
Reply from Norelie US
Hi Felga,
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words and thrilled to hear that the Norelie socks are providing you with relief after your long work hours on your feet.
It means a lot to know that our product is helping ease your nighttime leg pain—especially given the demands of your work. Your recommendation to others in similar situations is sincerely appreciated.
We're also glad to hear that our support team has met your expectations. We’re always here 24/7 to assist, and your satisfaction is what motivates us every day.
If you ever need anything or have questions in the future, please don’t hesitate to reach out.
Regards,
Norelie
I just like the products you make
I just like the products you make. I have neuropathy and have burning and numbing pain in my feet and legs. I so hope your products will help. Only time will tell.
May 23, 2025
Unprompted review
Reply from Norelie US
Hi Richard,
Thank you so much for your kind message. It truly means a lot to us to hear that you like our products.
We’re very sorry to hear that you're dealing with neuropathy and the burning and numbing pain in your feet and legs. That can be incredibly difficult, and we sincerely hope our products will bring you the relief you’re looking for. As you said, only time will tell—but please know that we’re with you every step of the way.
If you ever have questions, need recommendations, or just want to share how things are going, we’re always here to listen and support you.
Regards,
Norelie
On April 7th I snapped a titatianum rod… this WORKS
On April 7th 2024 I snapped a titatianum rod in my leg horizontally detaching 2 tendons and a tearing a large muscle 60 percent, I already had minor edema in the other leg and regular night cramps ...After my corrective surgery I was unable to walk without a walker my legs were swollen and pain levels were often 8 out of 10 for just over a year and now both legs suffered neuropathy. I tried many advertised products, one cream reduced swelling. Then I Found NORELIE. BELIEVE ME IT IS SERIOUSLY HELPING. THE TENSION AND PAIN UNDER THE FOOT IS NOW MIMIMAL. I AM ABLE TO WALK V. SHORT DISTANCE. THE SEVERE PAIN IN MY LOWER BACK HAS REDUCED (POINT OF MUSCLE DETACHMENT. THIS COMPANY HAS SO SUPPORTED ME. I AM A REAL PERSON I am 80 years old and was totally active before the accident. I live in New Zealand. My name is Lee. THANK YOU NORELIE AND YOUR SO SUPORTING STAFF
May 22, 2025
Unprompted review
Reply from Norelie US
Hi Lee,
Thank you from the bottom of our hearts for sharing your story with us. Reading your message was deeply moving, and we are truly honored that our product and team have been able to support you during such a difficult journey.
Your strength and resilience after such a serious injury — snapping a titanium rod, torn muscle and tendons, and battling constant pain — is nothing short of inspiring. We're genuinely so pleased to hear that NORELIE has made a real difference for you: that the tension and pain in your foot have lessened, that you can walk short distances again, and that your lower back pain has eased. This kind of feedback is what drives everything we do.
It means the world to us to know that our team could play a small part in your recovery. Please know that we’ll continue to be here for you, and we’re committed to providing the support and care you deserve — always.
Regards,
Norelie
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