The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to... See more
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Excellent product and customer service, from a real person, not AI! My questions were answered promptly and the insoles have been a game changer. I have high insteps am on my feet for 8 hours on a c... See more
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My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't makin... See more
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Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nico... See more
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Company details
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Contact info
United States
- norelie.co
3.4
Average
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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I spent $150
I spent $150. for an item that does not work. So, when I asked for a return label to be sent to me so that I may return your item and get a refund, all I'm getting is a run around!! My order number is #65613802.
February 27, 2025
Unprompted review
Reply from Norelie US
Hi,
I sincerely apologize for any frustration caused by the return process. This is not the experience we want to provide, and I understand how important it is to resolve this matter quickly for you.
We want to ensure you receive the refund for the non-working device as soon as possible. Could you please provide your complete order details? Once we have this information, we will contact you directly to provide the correct resolution and assist you with your return.
Thank you for your patience, and we appreciate the opportunity to make things right.
Great customer service!
March 6, 2025
Unprompted review
Reply from Norelie US
Hi,
We truly appreciate your kind words! Providing great customer service is our priority, and it means a lot to hear that you had a positive experience.
If there's anything else we can do for you, please don’t hesitate to reach out. We're always happy to help!
The RedRevive Therapy Wand does not work
The RedRevive Therapy Wand does not turn on. Laser light is not working , Timer also doesn’t work.
Please pick up your device and refund my money.
Thanks
February 27, 2025
Unprompted review
Reply from Norelie US
Hi,
We’re sorry to hear that your RedRevive Therapy Wand is not functioning as expected. We understand how frustrating this must be.
We’d love to help investigate the issue, as sometimes the device may not be defective but rather require a few troubleshooting steps. To ensure we provide the best resolution, we will contact you directly to guide you through the proper setup and check if the issue can be resolved.
If we determine that the item is indeed defective, we will be happy to either send you a replacement or process a refund, depending on your preference.
We appreciate your patience and look forward to resolving this for you as soon as possible.
Relieved my chronic back pain!
I have been dealing with chronic back pain for years and didn’t think anything would help. Redrevive has truly been a game-changer. The pain has eased, and the stiffness is nearly gone. I also loved that I got a discount, and the customer service was excellent when I called with a question about delivery. I’m so happy with the product!
January 27, 2025
Reply from Norelie US
Hi,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that RedRevive has been a game-changer for you and has helped ease your pain and stiffness. It’s also great to know that you had a positive experience with our customer service and enjoyed your discount.
Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!
I order the wand for the feet that was…
It took two months to receive my merchandise. They claimed to run out of stock. they called me and said to give me a discount on my purchase.
February 19, 2025
Unprompted review
Reply from Norelie US
Hi,
I understand how frustrating this must be, and I truly appreciate your patience.
Please rest assured that we are actively following up on your parcel. Based on our latest update, your item is currently on its way to the local carrier and should be delivered within the next week.
Since the expected delivery timeframe was not met, we will be reaching out to you directly to provide the appropriate resolution.
If you have any further questions or concerns, please don’t hesitate to reach out.
Nothing but problems
I purchased on-line, then I got a phone call from someone with the company that needed my information again, I checked my order, it stated I bought 2? I had to call; the person stated no problem they would send it back to me, then I was given a partial refund, after several E-Mails, I finally got it back! Then it took a couple weeks to get the product! Never again!
January 29, 2025
Unprompted review
Reply from Norelie US
Hi,
I am truly sorry to hear about the series of inconveniences you experienced with your recent order. We understand how frustrating this must have been, and we deeply regret the confusion and delays you faced throughout the process.
We are committed to investigating the issue thoroughly to understand why this occurred and to prevent similar situations in the future. To assist you promptly and provide a proper resolution, we kindly ask that you share your complete order information with us. Once we receive these details, we will contact you directly to ensure your concerns are fully addressed.
It's been well beyond tI haven'the days I was to…
It's been well beyond the days I was to expect my product I ordered, I've called the number provided to me, it goes unanswered by a human and then it hangs up, I've emailed a few times and never got my problem resolved to date.
February 14, 2025
Unprompted review
Reply from Norelie US
Hi,
I sincerely apologize for the delay in receiving your order and for the frustration caused by the difficulty in reaching us. We understand how disappointing this must be, and we are committed to resolving your concern as quickly as possible.
We will immediately check the tracking information to ensure your product is on its way and provide you with an update. Regarding the issues you experienced when calling us, we take such matters seriously and will investigate this thoroughly. It is never our intention to leave our customers without assistance.
To help us resolve this matter promptly, we kindly ask that you provide your complete order information (such as your order number and the email address used for the purchase). Once we have these details, we will contact you directly with a solution.
SHOP AT AMAZON FOR THIS ITEM BY ANY NAME
Warning to Norelie: (i.e. 'no-relie') DO NOT CHANGE A WORD OF THIS OR DO NOT PRINT IT. (not that I have any expectation of you printing this for the public to see). That would be misrepresentation of what I wrote.
First let me say that I have never received such terrible product or customer service from any other company as this one---if this is even a company. I placed my order for the laser light on January 22, 2025. I received it one week later. So far so good. I put the thing on and charged it for 18 hours. It had no power. I called the company (in some foreign land) and got talked into being educated into knowing that you have to charge it 24 hours by a real sweet talker. I charged it the 24 hours and checked it periodically.
The thing never got charged. I called again and told them, as they promised I could do, that I want to return this item and could they send me a label. I was told I can send it NOW to some address about five miles down the road from where I live IN the U.S., but "no they could not send a label"; I was told I could make my own. Then I was instructed to send the thing via UPS, at my expense of $14.40, back to them and they would credit the account it was charged to for the price of the light. I was also told to send my shipping receipt, not to reimburse me for shipping, but so that they could get the tracking number. Here we are four weeks later, and my account has not been credited for the item. I also requested to have my expenses of the $14.40 for sending it back reimbursed to me by credit or by check since it was 100% their fault I had to return it. Here it is four weeks later, and I got nothing. No credit, no reimbursement for shipping. Nothing. Somebody said this sounds like a scam. It is. If it walks like a duck and it talks like a duck.....it's a duck!!! Don't anybody else get sucked into this. You can order and receive the same item, with a choices from Amazon, you can return it with a refund and live happily ever after.
January 19, 2025
Unprompted review
Reply from Norelie US
Hi Andrea,
Thank you for your message, and I truly apologize for the inconvenience you've experienced. I completely understand your frustration.
I wanted to inform you that we've already processed your full refund for the laser light, and it should be reflected in your account within 5 to 10 business days, depending on your bank's processing time.
As for the shipping costs, unfortunately, we’re unable to offer reimbursement for return shipping. However, to make up for the inconvenience, we’d be happy to offer you a 50% discount on your next purchase with us. We hope this helps in some way.
Again, I’m sorry for the trouble, and if you have any more questions, please don’t hesitate to reach out. We’re here to assist.
Best regards,
Norelie
Used it on all my aches and pains
Used it on all my aches and pains, heels, toe, knees and shoulders. What a blessing this wonderful miracle appliance is.
February 14, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for sharing your experience! We’re delighted to hear that the product has been such a blessing for you and has helped with your aches and pains. It’s always rewarding to know our products are making a positive difference.
We truly appreciate your support and kind words. If you ever need anything, feel free to reach out—we’re always happy to help!
Don't order anything from this company
Don't order anything from this company! They will tell you the product is in transit, but it will never come.
They'll refer to tracking that's bogus. I ordered 11/10/24. They've taken my money and will not provide a credit.
November 10, 2024
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the delay in your order and understand how frustrating this must be for you. Upon checking the tracking information, we can confirm that your item is in transit. However, we recognize that the delay is inconvenient, and we have been in contact with the courier to expedite the process as much as possible.
Please rest assured that we are not a scam, and the delay is due to unforeseen circumstances with the shipping provider. We are committed to resolving this for you and will be reaching out to you directly to provide further assistance and the best possible solution.
Thank you for your patience, and we truly appreciate your understanding.
Their website froze as I was attempting…
Their website froze as I was attempting to order a wand. I started over and this time it completed. Next day I was charged for 2. I immediately emailed and said I only wanted one, pls only ship 1 and credit for the 2nd. No response. One week later, no shipment notification yet I again emailed. No response. When I finally received the 2 wands and called them the runaround started. Offered me 50% back and I keep 2 wands. I said no, then it was 60% back. Told them I was replacing my credit card so I would notify the new number to credit. They said fine let us know. Gave them the new number and they now said they could only credit the old number and can't send a paper check. Very unhappy with this f"ing company.
January 23, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the frustrating experience you’ve had with your order. This is certainly not the level of service we want to provide, and we understand how upsetting it can be to deal with duplicate charges and delayed responses.
Please know that we take your feedback seriously and will make sure to address this matter properly. If you could provide us with your order details, we will personally follow up to ensure that the correct resolution is provided to you as soon as possible.
We truly regret the inconvenience this has caused and appreciate your patience while we work on resolving this for you.
Review Update
I would like to update my review. The company responded to my last negative review immediately and resolved my issues. I have begun using my Norelie daily and know that it will take some time for me to see the results, but I'm hopeful that it will help me with my neuropathy pain. I am pleased that my concerns were address in such a positive way.
January 31, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you so much for updating your review and for your kind words! We truly appreciate your patience and are glad we could address your concerns promptly. It’s great to hear that you’ve started using your Norelie daily, and we sincerely hope it brings you relief from your neuropathy pain.
If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help!
Wishing you the best on your journey to relief and comfort.
I would like to update my Review.
Norelie contacted me after my efforts to discuss the Comfysoles that I bought in good faith that had not worked for me, and have issued a refund, honouring there money back guarantee.Thank you.
August 2, 2024
Unprompted review
Reply from Norelie US
Hi,
I sincerely apologize for the frustration and confusion you have experienced regarding your return request. I completely understand how disappointing this situation has been for you, and I truly regret any inconvenience caused.
Regarding our return policy, we do offer exchanges, refunds, and returns within our 90-day guarantee period. It seems there may have been a misunderstanding, and I truly regret any lack of clarity in our communication. Please rest assured that we are committed to resolving this matter for you.
To ensure a smooth resolution, our team will contact you directly to address your concerns and find a suitable solution. We appreciate your patience, and we truly value your feedback as it helps us improve our service.
If there’s anything else I can do to assist you in the meantime, please don’t hesitate to reach out.
I still have not received my produce …
I still have not received my produce from you I have never had something take so long to get to me. Please tell me when I will receive my item? my Order #6569398 Order summary
1x RedRevive + 3x Free Gifts × 1 $149.95
FeetRelief Ems Foot Massager × 1 $52.50
Subtotal $202.45
Shipping $0.00
Taxes $0.00
Total $202.45 USD
the last email i received was on 1/3/2025
I have received my order last night it is charging so I will see how it works out.
December 6, 2024
Unprompted review
Reply from Norelie US
Hi Mary,
First, I want to sincerely apologize for the delay with your order and for the frustration this has caused. I completely understand how disappointing it must be, and we are truly sorry for the inconvenience.
We recently experienced an issue with one of the freebies being out of stock, which affected some orders. However, we’ve shipped out all the pending orders from the past few weeks, and we believe your order should have already arrived.
That said, we’re currently having trouble locating your specific order due to a lack of details on file. We’ve already reached out to you via email requesting some additional information, and once we have that, we’ll be able to assist you further and provide an update on your delivery.
Please get back to us with the requested info, and we’ll make sure to resolve this as quickly as possible. Again, we truly apologize for the delay and really appreciate your patience.
Best regards,
Norelie
GOOD PEOPLE
January 30, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for your kind words! We truly appreciate your feedback and your support. If there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you a wonderful day!
This company is a rip off
This company is a rip off. Check out reviews about customers NOT RECEIVING their orders!!!!!
January 6, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for any frustration or inconvenience caused by the delay in receiving your order. We completely understand your concerns and appreciate your patience.
After checking the tracking status, we can confirm that your item is already in transit. To ensure you receive it as soon as possible, we have expedited the shipping process.
Additionally, we will be reaching out to you directly to discuss this further and provide a resolution, including how we can fairly compensate you for the inconvenience. Please rest assured that we are committed to making this right for you.
Thank you for your understanding, and we appreciate your patience.
My legs been aching a lot
My legs been aching a lot, but FlexRelief massager help me feel better. It’s easy to use and work good. Shipping was fast and customer care was helpful
January 29, 2025
Unprompted review
Reply from Norelie US
Hi,
We’re so glad to hear that the FlexRelief massager has helped ease your leg pain! It’s wonderful to know that you find it easy to use and effective.
We also appreciate your kind words about our fast shipping and helpful customer care. Your satisfaction is our priority, and we’re always here if you need any further assistance.
Wishing you continued comfort and relief!
Edited review……
I received my product and Cherry of Norelie called me to address my concerns. The product works fine although because I have severe arthritis, I am unable to accurately rate the product for my needs. I’m sure if I used the product consistently, I would find some relief.
The company was very accommodating and professional in helping me with my product.
December 29, 2024
Unprompted review
Reply from Norelie US
Hi,
I sincerely apologize for the inconvenience and frustration this delay has caused you. We understand how important it is for you to receive your order promptly, and we truly appreciate your patience.
Upon checking, I can confirm that your order is already in transit and has now been expedited to ensure it reaches you as soon as possible. Rest assured, we are closely monitoring the delivery, and we will keep you updated on its status.
To make this right, we will also be providing the appropriate compensation for the inconvenience caused. Our team will reach out to you directly to discuss this further.
We appreciate your understanding and value you as our customer. If you have any further concerns, please don’t hesitate to reach out—we are here to assist you.
Beyond disappointed.
I am beyond disappointed with the company and moved on to frustrated and angry. I have not gotten my order yet, even though I received an email that the order was confirmed on Jan 5th.
Looking at the order it isn’t right. I paid for the special price on the leg massagers of $59 and change for ordering two, it showed up on my account as $119 which agrees with what I ordered. But your order confirmation shows only one massager.
Please just refund my money, I am tired of dealing with this.
Curt Ellis
January 28, 2025
Unprompted review
Reply from Norelie US
Hi,
I sincerely apologize for the frustration and disappointment this has caused you. We completely understand your concern, and I want to assure you that we take this matter seriously.
Upon reviewing your order on our end, it does reflect as two FlexRelief Rhythmic Massagers. However, we acknowledge the discrepancy in the confirmation you received, and we have already escalated this to our relevant team for further investigation.
Our team will be reaching out to you directly to provide the right resolution as soon as possible. Please rest assured that we are committed to making this right for you.
Where is my order
Where is my order? It’s been since the 6th or 7th when I ordered. If my wand isn’t here by Friday of this week, I will expect a full refund put back on me card. David Wilson
January 6, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the delay with your order. I understand your frustration, and I assure you that we are doing everything we can to resolve this. Upon checking, your order is already in transit, and we’ve followed up with the shipping team to prioritize its delivery.
We understand how important it is for you to receive the product promptly, and I will personally ensure that you are contacted with an update as soon as possible. If the wand does not arrive by Friday, we will discuss the appropriate compensation, including a full refund if necessary.
Once again, we deeply apologize for the inconvenience this has caused, and thank you for your patience and understanding.
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