The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to... See more
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Excellent product and customer service, from a real person, not AI! My questions were answered promptly and the insoles have been a game changer. I have high insteps am on my feet for 8 hours on a c... See more
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My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't makin... See more
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Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nico... See more
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Company details
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Our Mission is to Make Life Easier We search, test and develop the best innovations from around the world that make everyday life easier. Your opinion is valuable, it helps us develop our products and services according to your needs. We invite you to join us on our journey together.
Contact info
United States
- norelie.co
3.4
Average
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Swift and friendly solution of a…
Swift and friendly solution of a delivery issue: very competent and customer oriented! Thank you very much.
May 19, 2025
Unprompted review
Reply from Norelie US
Hi Kunde,
Thank you so much for your kind feedback! We're truly happy to hear that the delivery issue was resolved swiftly and to your satisfaction. It means a lot to us to know that you felt supported and that our team came across as friendly and competent.
We always aim to handle every situation with care and efficiency — and from now on, we’ll make sure your experience stays personal and stress-free. Your satisfaction is very important to us.
If you ever need anything in the future, please don’t hesitate to get in touch. We're always here to help.
Warm regards,
Norelie
Prompt service and informative
Prompt service and informative, friendly emails during and after ordering.
Very pleased with the insoles ordered They are good quality and seem to be doing the job. Less foot pain and strain.
May 12, 2025
Unprompted review
Reply from Norelie US
Hi E.Banni,
Thank you so much for your thoughtful message! We’re delighted to hear that you were happy with the prompt service and found our emails helpful and friendly throughout your order process.
It’s even more rewarding to know that the insoles are making a positive difference — providing good quality and helping reduce your foot pain and strain. That’s exactly what we aim for, and we’re so glad they’re doing the job for you!
If you ever have any questions or need assistance with future orders, don’t hesitate to reach out. We’re always here to support you and ensure your experience stays smooth and personal.
Regards,
Norelie
Issue resolved same day as order placed!
Slight error in the confirmation email very quickly rectified (same day) before item despatched which saved me having to return an item and wait for replacements to be sent out. Couldn’t be happier
May 16, 2025
Unprompted review
Reply from Norelie US
Hi Matthew,
Thank you so much for your kind feedback. We're very glad to hear that the error in your confirmation email was resolved quickly and efficiently — before the item was even dispatched.
It's great to know that this saved you time and effort, and we're especially happy that you're so pleased with the outcome. Ensuring a smooth and positive experience for our customers is always our top priority.
Thanks again for your trust and support.
Warm regards,
Norelie
My wand stopped working after a short time and they are replacing it free and quickly.
Quick response with positive results. Excellent service.
May 10, 2025
Unprompted review
Reply from Norelie US
Hi Pam,
Thank you for your kind words. We're so glad to hear that you received a quick response and were satisfied with the outcome. Providing excellent service is what we strive for, and it’s wonderful to know we met your expectations.
If you ever need anything else, we’re here for you.
Best regards,
Norelie
Did not receive my free stand that I…
Did not receive my free stand that I was supposed to get free. E mailed them and they sent it right out.
They pride themselves on fast communication.
April 21, 2025
Unprompted review
Reply from Norelie US
Hi Lorraine,
We're glad to hear that our team was able to resolve the issue quickly and get your free stand sent out without delay.
We truly appreciate your recognition of our fast communication—providing responsive and helpful service is something we take great pride in.
If you need any further assistance, we’re always here to help!
Regards,
Norelie
I sent an email regarding an error that…
I sent an email regarding an error that I made when placing an order. The response was fast and the issue was taken care of quickly and without any further need on my part to resolve the issue. Some of the best customer service I have ever received.
April 20, 2025
Unprompted review
Reply from Norelie US
Hi Loren,
Thank you so much for your thoughtful feedback!
We are truly happy to hear that your experience with our customer service team was positive and efficient. Providing fast, friendly, and effective support is very important to us, and it’s wonderful to know that we could quickly resolve the issue for you.
Your kind words mean a lot to our team and encourage us to continue delivering the best possible service. Should you ever need any further assistance, please do not hesitate to reach out — we are always here for you!
Wishing you all the best, and we look forward to serving you again in the future.
Regards,
Nicole
It is an awesome product
It is an awesome product. It is easy to operate. That i bought another for my wife
April 24, 2025
Unprompted review
Reply from Norelie US
Hi Ricky,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found the product easy to operate and loved it enough to purchase another one for your wife. Your support truly means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Wishing you and your wife all the best with your new products!
Regards,
Norelie
Harmonious perfect customer service interaction
Because of my highly satisfied experience with your "above and beyond"customer service representative, Cherry models intentional and inclusive listening and focused on a positive outcome with her diligence, kindness, clarity,enthusiasm, and confident skills and expertise. She models THE GOLD STANDARD and coveys respect and loyalty to the brand. She is an invaluable employee and please share review with her managers. Because of my intervention with Cherry, she empowered and interrupted my return to Amazon.Consider a salary adjustment. My name is Iris Sizemore
April 12, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you sincerely for your generous and thoughtful message. We are truly grateful that you took the time to share your experience with our team—especially your interaction with Cherry.
We’re absolutely delighted to hear that Cherry provided you with such exceptional service. Your kind words about her intentional listening, clear communication, and dedicated support truly reflect the values we aim to uphold every day. It’s clear that Cherry left a meaningful impression, and your feedback speaks volumes.
Please rest assured that your message will be shared directly with Cherry and her managers. Recognizing the dedication and positive impact of our team members is very important to us, and your comments help reinforce how valuable she is to our company and our customers.
Thank you again for your trust and for choosing to stay with us. We look forward to serving you again in the future.
Regards,
Norelie
I had an issue with a re-order of a creme
I had an issue with a re-order of a product and it turned out that the product was not re-ordered. Customer service checked it out and came back to me with the great results. Very friendly and cordial chat to make sure I was taken care of! Thanks.
March 19, 2025
Unprompted review
Reply from Norelie US
Hi MW,
Thank you for taking the time to share your experience with us. We're glad we were able to resolve the issue with your re-order and that our customer service team could assist you promptly and courteously.
It’s always our goal to ensure our customers feel supported and well taken care of, so your kind words mean a lot to us.
Please don’t hesitate to reach out if you need anything further—we’re always here to help.
Regards,
Norelie
I am so happy with my RedRevive Wand
I am so happy with my RedRevive Wand. It has been a blessing for me and my husband. I want people to know how good it is!!! I had red spots on my legs. The doctors tried different meds but no results. I read the Ad for RedRevive Wand and ordered it 3 months ago. I use it every day. The Red Spots are gone!!! I have better circulation in my legs now. It helps with Joint pain especially in my hands. Also my husband has Neuropathy and it does wonder’s for him. Don’t stay in pain, order one today!!! You won’t regret it!!!
April 9, 2025
Unprompted review
Reply from Norelie US
Hi Linda,
Thank you so much for taking the time to share your amazing experience with the RedRevive Wand. We’re absolutely thrilled to hear how much of a difference it has made for both you and your husband.
Your story truly resonated with us. We’re so glad the Wand helped clear the red spots on your legs when medications couldn't—and that you're now experiencing better circulation and relief from joint pain. Knowing that it's also bringing relief to your husband’s neuropathy is incredibly meaningful.
Your kind words are not only encouraging to our team but will also inspire others who are still searching for solutions. Your message says it all: “Don’t stay in pain, order one today.”
Thank you again for your trust, support, and for helping others discover a path to feeling better. We're honored to be part of your wellness journey.
Regards,
Norelie
The unit is easy to handle
The unit is easy to handle. The power button gets hit & interrupts treatment session as I rotate my grip. Otherwise, it.s good priced unit.
March 27, 2025
Unprompted review
Reply from Norelie US
Hi Tina,
Thank you for your positive feedback! We're glad to hear that you find the unit easy to handle and well-priced. We appreciate you sharing your experience, including the issue with the power button. Your input helps us improve our products for a better user experience.
If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your device!
Regards,
Norelie
I can walk again!
For the longest time, I had trouble walking because of pain in my hips. Redrevive has helped me move more easily, and I can even take short walks again. I loved the discount I got, and the service was fast and friendly. This product has made a real difference in my life!
March 13, 2025
Unprompted review
Reply from Norelie US
Hi Calvin,
Thank you for sharing your experience with Redrevive! We’re truly delighted to hear that it has helped ease your hip pain and allowed you to move more comfortably again. Knowing that you can enjoy short walks once more brings us great joy.
We also appreciate your kind words about our service—we always strive to provide fast and friendly support. If you ever need any assistance or have any questions, please don’t hesitate to reach out.
Regards,
Norelie
The Norelie products are great
The Norelie products are great. Simple to use. I bought the items for my son, then he was not able to use them. I returned the items and did receive my full refund. Thank you, Norelie, for these great products which are helping people with serious problems.
March 25, 2025
Unprompted review
Reply from Norelie US
Hi Teri,
Thank you for taking the time to share your experience with Norelie! We’re delighted to hear that you found our products simple to use and that you had a smooth return process when needed. Our goal is to provide solutions that truly help, and it means a lot to know that our products are making a difference for so many people.
If you ever need anything in the future, we’re always here to assist you.
Regards,
Norelie
Seems to really work on the fungus.
March 24, 2025
Unprompted review
Reply from Norelie US
Hi Ed,
Thank you so much for sharing your feedback! We're thrilled to hear that the device is working well for you and helping with the fungus. Your satisfaction means a lot to us!
If you ever have any questions or need further assistance, please don’t hesitate to reach out. Wishing you continued success with the product!
Regards,
Norelie
Great Customer Service
When I ordered my Red Revive Wand I was helped by Fab a health expert so that I received knowledge about the product. He was very accommodating and spent time with me answering all of my questions. I was going to return it, because I have serious back issues and Cherry listened to my situation and she told me about a hands-free stand and that made all the difference in the world to me. I can't wait to receive it so that I can continue using it. So thank you Cherry for thinking out of the box. You just don't receive Customer Service like this anymore.
March 21, 2025
Unprompted review
Reply from Norelie US
Hi Barbara,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Fab and Cherry provided you with the support and guidance you needed. It’s always our goal to ensure that our customers feel informed and valued, and we’re so happy that Cherry’s suggestion made all the difference for you.
We truly appreciate your kind words and can’t wait for you to receive the hands-free stand so you can continue using your Red Revive Wand with ease. If you ever need further assistance, we’re always here to help!
Regards,
Norelie
good and relaxing
the heat feels really relaxing when i use it but pls dont make the same mistake as using too closely to skin. a healthy distance is good. My bad as I didn't read the manuial first hehe
March 13, 2025
Reply from Norelie US
Hi,
Thank you for sharing your experience! We’re glad to hear that you find the heat relaxing. That’s great advice—keeping a healthy distance is definitely important for the best and safest experience. No worries at all, it happens to the best of us!
If you ever have any questions, feel free to reach out. Enjoy your product, and take care!
Great for knees and back
my knees and back are prone to soreness and stifness so when i tried this product, i had a very pleasant experience. i even tried it with the conductive gel, and would use it for 20 minutes everyday. I would notice the stiffness and soreness are lessened.
March 7, 2025
Reply from Norelie US
Hi,
Thank you for sharing your experience! We’re delighted to hear that the product has helped ease the soreness and stiffness in your knees and back. It’s great that using it with the conductive gel and making it part of your daily routine has been beneficial.
Your feedback means a lot to us, and we hope you continue to experience relief and comfort. If you ever have any questions or need further assistance, we’re always happy to help!
Great product and great value
Redrevive has worked wonders for my joint pain. I’m finally able to move more freely, and the stiffness has lessened significantly. I also got a nice discount for being a first-time customer. Their customer service was prompt and polite when I called for more info.
February 19, 2025
Reply from Norelie US
Hi,
Thank you so much for your kind words! We're delighted to hear that Redrevive has made such a positive difference in easing your joint pain and improving your mobility. We're also pleased that our customer service team was able to assist you promptly and that you enjoyed the first-time customer discount.
Your satisfaction is our top priority, and we're here to support you anytime you need.
Feels like a miracle!
I never thought I’d find something that works for my chronic pain, but Redrevive really does. My knees don’t hurt as much, and I have more mobility. I also got a discount, which made it easier to try. The customer service team was very helpful and answered all my questions.
February 17, 2025
Reply from Norelie US
Hi,
Thank you for sharing your wonderful experience! We're overjoyed to hear that Redrevive has helped ease your chronic pain and improved your mobility. It's also great to know that our customer service team was able to assist you.
Your feedback means a lot to us, and we’re here whenever you need support. Enjoy your newfound comfort and freedom!
custumer service responded very quickly
cherry was very helpful in finding the information i needed to receive my replacement wand ,
she made the process very easy.
March 5, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for your kind words! We’re delighted to hear that Cherry was able to assist you and make the replacement process easy for you. Your feedback means a lot to us, and we will be sure to share your appreciation with her.
If you ever need further assistance, please don’t hesitate to reach out.
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