The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to... See more
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Excellent product and customer service, from a real person, not AI! My questions were answered promptly and the insoles have been a game changer. I have high insteps am on my feet for 8 hours on a c... See more
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My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't makin... See more
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Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nico... See more
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Company details
Written by the company
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Contact info
United States
- norelie.co
3.4
Average
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Terrible shipping
Wouldn't know how this works, order over 3 weeks ago and hasn't even shipped, ridiculous.
January 17, 2025
Unprompted review
Reply from Norelie US
Hi Jason,
We sincerely apologize for keeping you waiting for almost three weeks. We truly appreciate your purchase and patience regarding this matter. The delay was due to the high demand for one of the items included in your order. Please rest assured that we have already escalated the issue, and shipping will begin tomorrow.
You can expect an email or call from us as we will be reaching out to you regarding this matter.
Once again, we apologize for the inconvenience and want to assure you that we are taking the necessary steps to improve our services moving forward.
I have not receive it yet
I have not receive it yet, so I cannot write a review. It take months to get anything from China
January 17, 2025
Unprompted review
Reply from Norelie US
Hi Ronald,
Thank you for your order and for your patience regarding this matter. The delay was due to high demand for one of the items included in your order. This issue has been escalated, and shipping will begin tomorrow.
Please expect an email or call from us as we will be reaching out to you regarding this matter.
We sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.
My husband ordered the Norelie red…
My husband ordered the Norelie red light with the free gifts on December 28, 2024. Our credit card was charged right away yet he never received an order number and hasn't received any of the products he was supposed to get. It has been over 2 weeks since he placed the order and he get's emails almost every day asking him to purchase other products and asking him how he likes the product he already purchased....how can he review something he hasn't received! He also received an email today regarding a subscription he never signed up for and that he would be getting an invoice for another shipment which he never agreed to. How can this be when he never even received what he originally ordered! We have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
Date of experience: December 28, 2024
Roerig
UPDATE: I spoke with Norelie customer service back on 01/20/2025 and they said there had been a backorder on one of the free items but it was available again so our entire order would be getting shipped out. It is now 02/07/25, almost 3 weeks later, and we still have not received our order!! They have had our $149.95 since December and from other reviews I have read people have gotten their orders but we have not!! They need to refund us our money since they apparently aren't going to send us our order!!
December 25, 2024
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the confusion and frustration caused by this situation. It is never our intention to mislead or inconvenience you.
Regarding the charge and subscription, we want to clarify that for every subscription, a notification email is sent five days in advance, allowing customers the option to cancel if they do not wish to continue. However, we understand your concerns and assure you that we are committed to resolving this matter promptly.
We’ll need to clarify the details of your order and subscription process to address this fully. One of our team members will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience.
I bought a product and I was…scammed
I bought a product and I was subsequently charged for a subscription. I didn’t purchase a subscription nor did I see where a subscription was added. I even attempted to repurchase the product to see where the subscription detailed. I found nothing to indicate there was a subscription included. Furthermore, when I requested a refund (when I found out I was charged) y’all canceled my subscription but refused to refund. I hope the money y’all stole from me was worth the negative reviews I intend to post about your company.
January 1, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the frustration and inconvenience caused. Regarding the subscription charge, please rest assured that it has been canceled and the amount has already been refunded. Everything is now fully settled on our end.
We hope this resolution helps rebuild your trust in us, and we remain committed to ensuring your satisfaction in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I received the therapy wand yesterday…
I received the therapy wand yesterday and it does not work the light never came on. I reported this with no answer to my question I would like an explanation and a working wand
January 16, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the inconvenience caused by receiving a therapy wand that isn’t working. We’re here to resolve this for you.
To determine if the wand is defective or if there might be an issue with its usage, we’d like to assist you further. If it’s confirmed defective, we will promptly send a replacement. Kindly provide your order number and the email address used for the purchase so we can contact you directly and fix this issue as quickly as possible.
Thank you for your patience!
I placed my order Dec
I placed my order Dec. 28th from their RedRevive site. The cold laser wand continues to be promoted with deals of 65% off yet I am still waiting for delivery. The last time I checked my wand had left China & was at the original airport. I am not sure what that means. Norelie USA?
December 28, 2024
Unprompted review
Reply from Norelie US
Hi,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and the confusion regarding the delivery status. We understand how important it is for you to receive your product in a timely manner, and we truly regret the inconvenience caused.
We appreciate your feedback and will take note of it to help us improve our processes. Rest assured, we will investigate the status of your order and contact you directly with the right resolution to ensure this matter is resolved promptly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
Buyer Beware
After my initial order, I was concerned that I did not receive a confirmation via email. Saw that my card had been charged so called the number on the bank statement. My call was dropped three times. After finally reaching a CSR, I was informed that delivery was typically 7-9 days after the order. However, I was given an account number. As far as I can tell, my order is still sitting on the shipping dock in China, 15 days after my order was placed.
January 1, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to face delays and communication issues. Your feedback is invaluable, and we will work to improve our processes to prevent situations like this from occurring in the future.
Once we have your information, we will make sure to contact you directly to provide the right resolution and ensure your order is processed promptly.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
Fraud?
I echo others who question the legitimacy of this outfit.
In their own words, "Your last order with us was over a month ago" as they send me spam to buy more junk from them. I still haven't received anything!
BTW, humans don't read these reviews or write their responses. These dubious folks use an AI engine to try to pacify us lied to customers.
January 3, 2025
Unprompted review
Reply from Norelie US
Hi,
I am truly sorry for the frustration and inconvenience you've experienced. We understand how disappointing it must be to face delays, especially when you're eagerly waiting for your order. Please rest assured that we are taking your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
We understand how this situation may have caused you to question our service, and for that, we deeply apologize. We want to make things right, and we will reach out to you directly to ensure that your concerns are fully addressed and that your order is delivered as soon as possible.
Thank you for your patience, and once again, our sincerest apologies for this experience. We truly appreciate your understanding.
the company never shipped my product…
the company never shipped my product and would no ans my e-mail refuse to refund my money the company did reach out to me and has refund my money
December 22, 2024
Unprompted review
Reply from Norelie US
Hi,
I am deeply sorry to hear about the issues you’ve encountered with your order and communication. I understand how frustrating it must be to face such delays, especially when you’ve made a purchase in good faith and haven’t received the service you expected.
Please rest assured that we take your feedback very seriously, and I will personally ensure that this matter is addressed promptly. We are committed to improving our processes, and I will make sure to reach out to you directly to provide the right resolution and ensure that your concerns are fully addressed.
Once again, I apologize for any frustration this has caused, and we greatly appreciate your patience as we work to resolve this situation.
I haven’t received my product yet!!
I haven’t received my product yet!!! How can I give a review for something I never received!?!?
January 14, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the inconvenience you've experienced with the delay in receiving your product. We understand your frustration, and we truly appreciate you bringing this to our attention. Please rest assured that we are taking note of your feedback and will work to improve our processes moving forward.
To help us resolve this matter as quickly as possible, could you kindly provide your order details? Once we have this information, we will contact you directly to ensure we find the right resolution and get your product to you without further delay.
Thank you for your patience and understanding. We look forward to making this right for you.
Is this a company scam? ——-NO!
I have experienced the exact same outcome as Sue McCullough. Every aspect was the same with the same runaround on order number, etc. I have provided a copy of my “Order Confirmation” (which contained no order number) as well as a copy of the payment information from my credit card. I placed my order on 1/3.and paid on 1/3. The website asserts “Fast Free Delivery”. My correspondence from them today is that they will “look into it”. Ten days far exceeds their “Fast Free Delivery” ‘promise’. I’ve got that sickening, empty feeling in the pit of my stomach. Buyer beware!
This is an update to my earlier review for Norelie. I finally received my order today. I have exchanged around 20 emails with their customer support group. It is my opinion that they are simply overwhelmed. They repeatedly provided shipping information which never proved accurate. Although being overwhelmed is a not legitimate excuse for inaccurate information, I do understand the complexity of. Importing goods.
The product was exactly as advertised, was extremely well packed, and the order was complete. I lo9k forward to my first use!
If you are considering placing an order I suggest you overlook the stated shipping time and anticipate waiting a month for delivery.
January 2, 2025
Unprompted review
Reply from Norelie US
Hi,
First and foremost, I want to sincerely apologize for the inconvenience you've experienced with your order. We truly appreciate your patience and understanding during this time.
We take your feedback seriously and will be reviewing our processes to ensure we improve our service moving forward. Your order is important to us, and I understand the frustration you've felt with the delays. Rest assured, we are currently investigating this matter and will work hard to resolve it as quickly as possible.
You will be contacted directly with a proper resolution, and I appreciate your understanding as we work to make things right.
Once again, we apologize for the trouble, and thank you for bringing this to our attention.
Asked me how I like my purchase.
Asked me how I like my purchase when I haven't received it yet. Made my purchase and it showed delivery in 8 to 12 business days. Last update on day 12 showed it still hadn't been loaded on the plain in China.
January 13, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for reaching out, and I deeply apologize for the inconvenience you’ve experienced. I completely understand your frustration with the delayed shipping and lack of updates.
Your feedback is incredibly valuable, and we will take immediate steps to review our processes and improve the delivery experience. We truly strive for timely service, and I sincerely regret that this was not your experience.
As soon as we have more information on your order, we will make sure to contact you directly with a resolution and the next steps.
Again, I apologize for the delay, and I appreciate your understanding while we work to resolve this.
Satisfaction guaranteed
After a short delay, product was dropped at my front door. I have used the light therapy on a recent (1 week) surgery site after the sutures were removed. Gave my hand a warm glowing feeling, and showed slightly more mobility.
January 13, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with not receiving your product. We completely understand how frustrating this must be for you.
We are currently reviewing your case and will ensure to improve our processes moving forward to avoid such issues in the future. Rest assured, once we have more details regarding your order, we will contact you directly to provide the best resolution possible.
Thank you for your patience and understanding.
I have not received my order
January 12, 2025
Unprompted review
Reply from Norelie US
Hi,
We sincerely apologize for the inconvenience caused due to the delay in receiving your order. We understand how frustrating this situation is, and we are taking note of your feedback to improve our processes going forward.
Rest assured, we are currently investigating the issue and will contact you directly to provide a resolution as soon as we have more information regarding your order.
We truly appreciate your patience and understanding in this matter.
I agree with Sue
I agree with Sue, below. Only get constant e mails to review their product, when I haven't received it!!
Haven't answered any of my e-mails about my product.
January 10, 2025
Unprompted review
Reply from Norelie US
Hi Dale,
I’m really sorry to hear that you haven’t received your order yet. We understand how important it is to get your items on time, and we’re actively looking into this to resolve the issue as quickly as possible.
We’ve already provided an update on the status of your order via email, and I’ll continue to track it for you. Rest assured, we’re committed to resolving this and ensuring your order reaches you soon.
Thank you for your patience, and if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!
Best regards,
Norelie
I ordered the Norelie red light with…
I ordered the Norelie red light with the free gifts on December 28, 2024. I have not received an order number or any of the products I was supposed to get. I have reached out to the company via email twice and did not get any response - only more emails from them trying to get me to buy more products. I also received an email that I would be getting an invoice for my next shipment! I have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
Date of experience: December 28, 2024
What’s up with your so called company. Tried calling to just a recording
If this is a real company please contact me and let me know what is going on.
Sue McCullough
December 28, 2024
Unprompted review
Reply from Norelie US
Hi Sue,
I’m really sorry to hear that you haven’t received your order yet. I understand how important it is to get your products on time, and I sincerely apologize for the delay.
I’ve already emailed you with an update on the status of your order, and I’m actively working to ensure it’s delivered to you as soon as possible. We are taking steps to improve our service to prevent such delays in the future.
If you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re committed to resolving this and ensuring your order reaches you.
Thank you for your patience, and I look forward to hearing from you soon.
Best regards,
Norelie
Ordered on December 27
Ordered on December 27. Item is "ready to ship" supposedly. Then ship it. It is now January 9.
January 9, 2025
Unprompted review
Reply from Norelie US
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your order and understand your frustration. We truly appreciate your feedback, and we are taking note of it to improve our processes going forward.
Rest assured, we are looking into this matter and will make sure to contact you directly to provide the appropriate resolution. We appreciate your patience and understanding.
Should you have any further questions or concerns, please feel free to reach out.
Never received my order
I ordered the Norelie red light with the free gifts on November 11th, 2024. I have not received an order number or any of the products I was supposed to get. I have reached out to the company via email twice and did not get any response - only more emails from them trying to get me to buy more products. I also received an email that I would be getting an invoice for my next shipment! I have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
November 11, 2024
Unprompted review
Reply from Norelie US
Hi Deborah,
Thank you for reaching out, and I’m so sorry for the inconvenience you’ve experienced. I completely understand your concerns, and I want to assure you that we take your situation very seriously. We are definitely not a scam, and we are committed to making things right for you.
I’ve already requested more details from you so we can investigate this further. Once we receive that, I’ll personally look into your order and do everything I can to resolve this as quickly as possible. As soon as I have your information, I’ll give you a call right away to go over everything together and make sure we clear up this issue.
Your trust is really important to us, and we’ll do everything we can to make sure you get the service you deserve. I truly appreciate your patience, and I’m here to help every step of the way.
Looking forward to hearing from you soon and getting this sorted out!
Warm regards,
Norelie
What you order is not what you get
I was excited when I read about the therapy wand to help my neuropathy! I checked online and it said that I would also get free gifts with my order! I was happy about that and waited for my order to arrive. It arrived in a bubble sealed bag with a box with 3 items in it and a tripod in a box and a tiny bit of foot cream in a third box. According to the online website I would get a book and some videos to help explain how to use the wand and the treatment process. I called the company and the first time they were very nice to me and said they would send the book and videos out right away but I never got them. I called again and they told me it was going to be a digital book that I would have to download. I tried several times and my computer said there was no access to the download. Then at about the same time this was going on I was charged 29.95 from my bank account for some foot cream that I did not order. The company did let me cancel the order but since this has all happened I wish I would have not ordered from them. Update: I have talked to people from this company a couple of times since my first negative experience with them. They have assured me that my order for foot cream was cancelled but they never did send me the free book that was advertised on their site. They told me that I could download the book from them but would not give me a physical copy of the book. A lot of us readers out there definitely like a printed book so you don't have to spend the time and expense printing out pages on your computer or reading the book on your computer. Not happy with this since the "real" book was shown on their website as one of your "free" gifts??? They definitely did not work very hard to provide a resolution like they said they would in the bottom section of this review!
November 10, 2024
Unprompted review
Reply from Norelie US
Hi,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience and frustration this situation has caused. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
We have taken note of your feedback regarding the missing book and videos, as well as the unauthorized charge for the foot cream. Please rest assured that one of our dedicated team members will reach out to you promptly to resolve these issues. We will ensure that you receive the promised materials and that all concerns regarding your order are addressed to your satisfaction.
We truly value your trust in us and hope to make this right for you. Thank you for your patience and understanding as we work to provide a resolution.
If you have any further questions or concerns in the meantime, please don’t hesitate to contact us directly.
Very Helpful and efficient customer…
Very Helpful and efficient customer support! I ordered a knee supporter for my bone and bone, the gentleman who help me with placing the order was able to complete it in a few minutes. It seems like he know what lm thinking not only that he also give me a discount which I consider as a plus, because having to talk with fine and efficient customer support is already a win!
September 29, 2024
Reply from Norelie US
Hi,
Thank you so much for your kind words about our customer support team! We’re delighted to hear that your experience was so positive and that the representative was able to assist you efficiently with your knee supporter order.
It’s fantastic to know that the discount was a nice surprise for you, and we always aim to provide a seamless and enjoyable shopping experience. If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you again for your feedback, and we hope the knee supporter brings you the relief you’re looking for!
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