AVOID!! Really poor customer experience. I selected the correct option on the website but the wrong item (medium instead of large grey cement planter ) goes through as a sale in the website. It's... See more
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See what reviewers are saying
Had a problem with my order, but they were so attentive in getting it fixed. Love the decorations.
Just ordered the large French crock vase. One word- STUNNING! Absolutely unreal and huge! Super high quality. Speedy delivery, nicely packaged and secure. Love that the packing peanuts are biodegradab... See more
I received the glass decanter with wooden ball top as part of a giveaway prize and I can say I definitely didn’t disappoint!! It can exceptionally well packaged and in perfect condition. It really is... See more
Company details
Written by the company
Norfolk Bay Company is an online store based in Norfolk England. Offering an extensive range of Timeless, Handcrafted Home Interiors, Decor and Furniture.
Contact info
4.0
Great
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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We had an issue with a delivery and…
We had an issue with a delivery and this has now been dealt with. Fantastic after sales and will definitely return now.
June 14, 2021
Unprompted review
Great product and great customer service
June 8, 2021
Superb.
Just ordered the large French crock vase. One word- STUNNING! Absolutely unreal and huge! Super high quality. Speedy delivery, nicely packaged and secure. Love that the packing peanuts are biodegradable too! Would definitely use again & recommend.
May 28, 2021
Excellent
Excellent, service. Unbelievably fast delivery and beautiful console table, very happy!
May 12, 2021
Disappointed that the courier has said…
Disappointed that the courier has said the item has been delivered to our porch when I have not received the items
April 17, 2021
Reply from Norfolk Bay Company LTD
Hi Nisanthi,
Thank you for your review.
I’m disappointed you’ve left a one star review and not allowing us to look into this for you.
Unfortunately once orders leave the store we have no control over this parcel it’s then DHLs responsibility to look after parcels and deliver them safely from then on.
As agreed we will look into this further Monday when they re open
Lea
Excellent
Excellent customer service, very informative about delivery. Excellent quality and value, no faults.
April 15, 2021
Perfect products
Incredible service and products from Lea! The packaging is so pretty, it all comes wrapped with beautiful branded tissue paper! All my items were perfect and I’ll definitely be shopping with them again!
March 25, 2021
Quality product and first class service!
March 20, 2021
Really lovely products sent in super…
Really lovely products sent in super fast time!!
Very good company.
March 19, 2021
Superb speedy service!
Superb speedy service! Definitely recommend you to my family & friends. Both times I’ve ordered have received my items the following day & the most high quality & lovely homeward products ⭐️
March 16, 2021
Great service and my glass vase arrived…
Great service and my glass vase arrived in perfect condition
March 14, 2021
I’ve bought a few things from this…
I’ve bought a few things from this company and always been really happy with both the products and the customer service and I will definitely be buying from them again. The products are great quality and always as described. Very happy customer!
March 8, 2021
My item is absolutely stunning
My item is absolutely stunning! Very high quality. I got it in the sale so probably wouldn’t purchase otherwise as it was very expensive but for the sale price - I’m thrilled with the quality!
March 4, 2021
Lea was very helpful and I’m delighted…
Lea was very helpful and I’m delighted with my lamp !
March 3, 2021
No comms whatsoever
No update on my order or expected delivery date over 3 weeks after ordering.
February 25, 2021
Reply from Norfolk Bay Company LTD
Hi David,
Thank you for your review.
At time of purchase this item was stated as a pre order for end of February.
Once the item arrives in store at that point we contact customer to let them know their pre order has arrived and we’re now getting ready to ship.
We make Pre orders a priority, they’re sent out the very same day with next day delivery.
Once the item arrives in store you will be notified.
You will also receive relevant tracking information
Lea
A beautiful brand with excellent customer service!!
Buying from Norfolk bay company was real pleasure! The team were very helpful and even helped me choose the right products for my home. Highly recommend them, they are a beautiful brand
January 29, 2021
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