Norfolk Designer Gardens Reviews 

561
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company, often praising the high quality of the products, which frequently exceeded their expectations. Customers consistently highlight the excellent service, noting the helpfulness and professionalism of the staff, who often go above and beyond to ensure satisfaction. The delivery service is frequently commended for its efficiency and speed, with many orders arriving ahead of schedule and items being well-packaged and undamaged. However, some customers experienced issues with delivery, including unexpected early arrivals without notice, or unhelpful delivery drivers who refused to assist with moving heavy items or disposing of pallets. A few people also reported problems with faulty products upon arrival, such as damaged wood or incorrect cushion colors, and some faced delays in receiving replacements or responses to their inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the furniture as very good,... See more

Delivery service

People report positive experiences with delivery service, often highlighting promptness, with some orders... See more

Quality

Consumers consistently report high satisfaction with the quality of products, often describing them as... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more

Rated 5 out of 5 stars

I spoke with a member of the team who was very helpful, he delt with my order straight away, it was dispatched when he said it would be, delivered on time , extremely well packaged, no damage to any i... See more

Rated 5 out of 5 stars

Furniture is exactly as described. I made the mistake of buying green cushions instead of grey. On arrival one green cushions was faulty but instead of replacing the one faulty cushion they sent a ful... See more


Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

561 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(561)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teak Bench

Everything was excellent from start to finish, easy to order online, super fast delivery and excellent delivery driver he went above and beyond for my stepdad.The bench it self is fantastic quality, would definitely recommend this company to anyone and definitely use again.

October 6, 2025
Rated 5 out of 5 stars

Quality and service

My order arrived on time and as stated. The item was extremely well made and of high quality. I am very impressed with it and it was great value as well.

October 1, 2025
Rated 5 out of 5 stars

Lovely tables and chairs…

I spoke to Joe and agreed a delivery date for the following week ( we are local ). Darren turned up on the agreed date mid morning, built the tables and nothing was too much trouble. Very pleased with the tables and chairs. Built to last.

September 26, 2025
Rated 5 out of 5 stars

Very pleased

Very pleased with my new garden table and chairs. The delivery team were fast and efficient. It was well worth paying to have them assemble the table as my husband said it would have taken him 5 times as long.

September 24, 2025
Rated 5 out of 5 stars

Great company and furniture.

The owner called me to confirm receipt of my order and explained that as I had requested the furniture to be be installed, he would have to wait for a few orders in the area to make the trip viable, alternatively, I could have delivery asap and put together myself. I appreciated the call and opted to wait. I was delighted to meet the owner on delivery and delighted with my table and chairs.

September 18, 2025
Unprompted review

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