Norfolk Designer Gardens Reviews 

561
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company, often praising the high quality of the products, which frequently exceeded their expectations. Customers consistently highlight the excellent service, noting the helpfulness and professionalism of the staff, who often go above and beyond to ensure satisfaction. The delivery service is frequently commended for its efficiency and speed, with many orders arriving ahead of schedule and items being well-packaged and undamaged. However, some customers experienced issues with delivery, including unexpected early arrivals without notice, or unhelpful delivery drivers who refused to assist with moving heavy items or disposing of pallets. A few people also reported problems with faulty products upon arrival, such as damaged wood or incorrect cushion colors, and some faced delays in receiving replacements or responses to their inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the furniture as very good,... See more

Delivery service

People report positive experiences with delivery service, often highlighting promptness, with some orders... See more

Quality

Consumers consistently report high satisfaction with the quality of products, often describing them as... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Really happy with the table, the fact there is a centre spot for the parasol for all lengths is perfect. Our previous table only had this option in the fully extended position. The extensions are... See more

Rated 5 out of 5 stars

I spoke with a member of the team who was very helpful, he delt with my order straight away, it was dispatched when he said it would be, delivered on time , extremely well packaged, no damage to any i... See more

Rated 5 out of 5 stars

Furniture is exactly as described. I made the mistake of buying green cushions instead of grey. On arrival one green cushions was faulty but instead of replacing the one faulty cushion they sent a ful... See more


Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

561 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(561)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and helpful company

We made an online purchase of a Kingston Teak 3 x Seater Bench. Unfortunately we had to cancel the initial delivery [my fault] but spoke to Joe who was very helpful and understanding. Good communication by Tory who kept us updated with the re-scheduled delivery. The delivery driver Darren was very knowledgeable and gave us some valuable advice about assembly and maintenance. All in all a very friendly and helpful company to deal with and one we would thoroughly recommend.

November 10, 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Clear instructions and communication…

Clear instructions and communication re. delivery

October 29, 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Good customer service and beneficial advice

Responded well to phone contact and followed up with delivery on agreed date and time. Put the garden furniture in garage to preserve until Spring, very helpful.
Also advised to contact if any issues on opening the table packaging. Also advised to coat with a teak sealer which I purchased separately upon putting the table outside.

November 7, 2025
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

Rated 5 out of 5 stars

Excellent quality teak table and chairs

I have just bought a teak extendable garden table and chairs from Norfolk Designer Gardens and am delighted with them. They are really well designed and made and I am happy to support a family-run business.
Joe (managing director) and Peter delivered them today, assembled the table and took away the packing.
I'm looking forward to many years of garden dining.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great teak garden furniture, cost and service

I was so pleased with the quality of the Heritage XL teak table set bought in July that I ordered another ten seater in October. The service and price on both occasions were exceptional. The two delivery men assembled the tables with great expertise and in a cheerful manner. Darren, who delivered the second table in October, had to unload the furniture in heavy rain. Though drenched he remained enthusiastic and gave good advice on maintaining it.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Lutyens bench set.

I bought a beautiful set of Lutyens furniture consisting of a bench, 2 chairs and a coffee table.
It is well worth asking for assembly as the team did this very competently and efficiently.
I am delighted with this purchase.
If matching cushions had been available, I would have bought these too.

October 9, 2025

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