Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more
Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more
Item delivered promptly and within time frame. Delivery driver was very helpful. My item was a garden bench. The delivery driver asked where I would like it and it was no trouble for him to carry it t... See more
Company details
Written by the company
Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!
Contact info
Sunnyside Farm, Golf Links Road, Morley St. Peter, NR18 9SU, Wymondham, United Kingdom
- 01953 660845
- info@ndgonline.co.uk
- norfolkdesignergardens.com
4.5
Excellent
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased Heritage Teak Dining…
Purchased Heritage Teak Dining Collection (6 Seater)
£749.00 in March 25 arrived June 25 with Damage phoned the company they said they would look into this and never did despite phoning them back 3 times
Now August 26 and the glues come loose dowels coming loose hence it's coming apart
August 29, 2026
Unprompted review
Garden furniture looks great
July 28, 2026
I was sceptical but the table arrived…
I was sceptical but the table arrived on time. It is very heavy so when it says "light assembly required" don't let this make you think you can move it into place easily. We ordered a large table with 10 chairs and this was delivered on a pallet which was too big to get through the garden gate. My husband and I are mid 40s with above average strength and the table was incredibly heavy to lift through to the patio. The table arrives in pieces and there weren't any instructions. I called the office and they sent over some by email but just be aware that you may have to ask for them. The actual construction of the table was relatively simple but we needed to swap some pieces round to make sure the holes lined up. I would say the craftsmanship isn't the best in places but the table looks great on the whole. Unfortunately 2 chairs were faulty on arrival but the replacement of these was quite simple and they arrived within a week. All in all I am pleased with the purchase for the price paid and the set does look great.
July 28, 2026
Great prices and fast delivery
July 28, 2026
The furniture is really great
The furniture is really great. Very well made and solid as well as very stylish. The furniture arrived beautifully packed and it was easy to un-wrap and put out in the garden, with very very little "building" to do!
I'm really thrilled with this great addition to my garden.
July 28, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Good price quick delivery seem good…
Good price quick delivery seem good quality although not assembled as yet
July 23, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Beautiful garden furniture
Beautiful garden furniture. Great price and prompt delivery.
July 23, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Quality Service and Quality Products !
Simple to order online , Darren the delivery driver great comms on delivery dates / times and is a credit to the company on how professional and helpful he was . I ordered Bistro 2 chairs / Table , quality is 5* and overall experience is very good and would recommend
August 20, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
No customer care!
Bought a similar patio set 15 years ago from Norfolk Designer Gardens and have been very pleased. Reordered a new table and six chairs recently but one of the chair was delivered smashed up. Norfolk Designer Gardens do not respond to any emails, website contacts or phone calls/messages to their customer care department. The only contact we could get is through their new orders phone dept, who couldn't care less about issues. We were given FOUR promised delivery dates with a replacement chair, one each week over a four week period. Every single delivery date was broken! This isn't an error, this is deliberate. It is a mature company that just doesn't care about customers. It has been a nightmare for us!
July 23, 2026
Reply from Norfolk Designer Gardens
We’re very sorry for the frustration and inconvenience you experienced.
We completely understand how disappointing it was to receive a damaged chair and then have several replacement delivery dates not go ahead as expected. We also apologise that you found it difficult to get through to our customer care team during this time. That is not the level of communication we want our customers to receive.
We’re pleased that your replacement chair was successfully delivered today, the same day this review was posted, and we hope this now brings the issue to a close.
We would, however, like to reassure you that the missed delivery dates were certainly not deliberate. We have taken your comments regarding both the communication and the repeated delivery arrangements on board, as this is clearly an area where we need to do better.
We’re sorry that your experience fell below the standard we aim to provide.
**Norfolk Designer Gardens**
Emails after sale ignored
June 30, 2026
Unprompted review
Reply from Norfolk Designer Gardens
Hello Deirdre,
We kindly request that all customers contact us regarding after-sales advice. You may reach us at 01953 660845 to receive assistance.
The furniture is great
The furniture is great, robust and very comfortable too. Cushions fit perfectly.
Unfortunately there was a tiny ‘flaw’, caused in transit, but no longer visible after ‘treatment’.
July 22, 2026
Reply from Norfolk Designer Gardens
Thanks so much, Betty, for your lovely review. We’re delighted to hear you’re happy with the furniture and found it robust, comfortable and a great fit with the cushions.
We’re sorry to hear there was a small mark caused during transit, but we’re pleased this was easily treated and is no longer visible. Thank you again for choosing Norfolk Designer Gardens and for taking the time to leave us your feedback.
Good quality at a good price.
Good quality item at a competitive price. Delivery was a bit out of the blue as it turned up with no prior warning and from memory was quite late in the day.
The seat was easy enough to assemble and looks really good. No complaints.
July 20, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
The Westminster garden bench
A great company to deal with. Personal service very much appreciated...
July 20, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
The furniture is as expected and looks…
The furniture is as expected and looks great in the garden. However, it did take 3 weeks to arrive which was a bit disappointing.
July 20, 2026
Reply from Norfolk Designer Gardens
Thanks for the review, Katie. We’re really glad you’re happy with the furniture, and we’re sorry the delivery took longer than you expected.
We know waiting three weeks can be frustrating, especially when you’re looking forward to receiving your order. We’re working on improving our delivery times and keeping customers better updated along the way.
Thanks again for ordering from us, and we hope you enjoy your furniture.
Norfolk Designer Gardens
easy ordering
easy ordering, good communication and reliable delivery, thankyou very much.
The advice to oil the table was good as the first drop of rain stained the lovely surface before we could get it done, otherwise the design quality and sturdiness of the table and chairs is lovely.
June 24, 2026
Reply from Norfolk Designer Gardens
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.
We hope you enjoy your furniture for many years to come!
The NDG Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.