Norfolk Designer Gardens Reviews 

644
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the outdoor furniture is exceptionally robust, solid, and beautifully crafted from heavy timber that looks fantastic in any garden. People also appreciate the prompt delivery service, noting that local delivery drivers are exceptionally helpful, polite, and often assemble the items directly on site. Some people were dissatisfied with missing or incorrect items, such as seat cushions, and experienced frustrating communication delays when trying to get replacements sorted out. A few reviewers also noted occasional transit damage or minor flaws on the wood surfaces that required extra effort to fix.

What people talk about most

Product

People report positive experiences with product quality, highlighting sturdy construction and beautiful... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust construction, excellent... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising delivery drivers and phone representatives... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting professional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... See more

Rated 5 out of 5 stars

ordered on 19/05/2026 arrived before stated time of delivery date we were told to expect a a process time of 3 to 4 weeks on the website and email, as our gardens in a million pieces due to rep... See more

Rated 5 out of 5 stars

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊 Was so pleased with... See more

Rated 5 out of 5 stars

Item delivered promptly and within time frame. Delivery driver was very helpful. My item was a garden bench. The delivery driver asked where I would like it and it was no trouble for him to carry it t... See more



Company details

  1. Garden Furniture Shop

Written by the company

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Replied to 84% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(644)

278 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant company great experience

Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully assembled. Tracking was great had a phone call from delivery company with preferred date and delivered with care from a delivery driver who took it straight into my garden. Thank you 😊

July 29, 2026
Unprompted review
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your fantastic 5-star review! ⭐

We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.

We hope you enjoy your furniture for many years to come!

The NDG Team

Rated 5 out of 5 stars

Comfortable "Cambridge" Garden Bench

It was easy to order the Cambridge bench online, but I really liked that I was able to telephone and speak to someone about my order and delivery.
When it arrived, it was expertly assembled onsite and we are delighted - it looks great in our garden and is very comfortable, with the added benefit of flat arms which give the option of a place to put a drink without the need for a table!

June 22, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Thank you so much for your fantastic 5-star review! ⭐

We’re delighted to hear you’re happy with your experience and your new furniture. Your support really does mean a lot to the whole team here at Norfolk Designer Gardens.

We hope you enjoy your furniture for many years to come!

The NDG Team

Rated 3 out of 5 stars

Need to communicate better

Very good product. Very nice staff, especially delivery driver but no one told me when i
ordered that delivery would depend on when they had a full load for my part of the country. This is understandable but i should have been told at time of ordering.

June 28, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Hi David, thank you for taking the time to leave us a review and for your comments.

We really appreciate the feedback and will take it on board as we continue to improve our service.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Rated 1 out of 5 stars

I brought a chair from you a few weeks…

I brought a chair from you a few weeks ago , it was flat packed but it didn’t have the screws or dowels , I rang up many times to ask if they could send some in the post , but nobody sent them so , I will not ever recommend them , they just don’t care about customers once they’ve got their money, and to think I was going to buy another three, not now of them . So I have a chair flat packed which is no good and I paid few hundred pounds for , terrible service . .

June 27, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Hi Mrs Brewster, we’re really sorry that your chair arrived without the screws and dowels needed to assemble it, and that you then had to chase us to try and get this sorted.

We’ve reached out to you directly as we’d really like the opportunity to put this right and make sure you have everything you need.

Apologies again for the inconvenience caused.

**Norfolk Designer Gardens**

Rated 5 out of 5 stars

It took a while to be delivered and…

It took a while to be delivered and sadly with the wrong colour cushions but after a phonecall to Service(Tory) was told to keep what I had and another set would be sent - can't fault the service and quality of everything

June 25, 2026
Rated 4 out of 5 stars

Slightly longer delivery time than…

Slightly longer delivery time than expected and not the best at communicating, but not bad either and absolutely worth the wait. The table I bought is gorgeous. Beautifully crafted and excellent quality. Would def buy again from this seller

July 21, 2026
Unprompted review
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Hi Patricia, thank you for your review. We’re really pleased to hear that you’re happy with your table.

We’re sorry the delivery took longer than expected and that we didn’t keep you updated as well as we should have. We completely understand how frustrating it is having to wait without knowing what’s happening.

We really appreciate your feedback and we’re working on improving our delivery communication so customers are kept better informed throughout.

Thank you again for choosing Norfolk Designer Gardens, and we hope you enjoy your table for many years to come.

**Norfolk Designer Gardens**

Rated 1 out of 5 stars

A tough business to deal with when a…

A tough business to deal with when a defective item needs replacing, lack of communication and false promises. You have to keep chasing them to get it resolved.

June 19, 2026
Norfolk Designer Gardens logo

Reply from Norfolk Designer Gardens

Hi Rob, we’re really sorry for the frustration you had with your order and for the lack of communication while you were waiting for this to be sorted.

We’re pleased to see that you’ve now received your cushion and that the issue has been resolved. We appreciate your patience while we got this sorted for you.

If you feel your experience with us has changed now everything has been resolved, you’re of course welcome to update your review.

Thank you again for your patience.

Norfolk Designer Gardens

Rated 5 out of 5 stars

Product ticked all my boxes

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions promptly delivered. Friendly,helpful and happy experience.

June 19, 2026

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